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Macy's

17 Reviews

#387 of 684 things to do in Chicago

Shopping Malls, Shopping

835 N Michigan Ave, Water Tower Place, Chicago, IL 60611-2203

+1 312-335-7700

Website

Review Highlights

“Friendly Service”

Macy's now ready for a warm spring (where is it?), and different departments do their best to help... read more

Reviewed 1 week ago

irina g

Illinois

“Disappointing Christmas window decorations”

Marshall Fields windows used to be one of the highlights of the season. This year we had a lovely... read more

Reviewed December 7, 2017

TrainPlane2013

Chicago, Illinois

Read all 17 reviews

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Overview

3.5

17 reviews

Excellent23%
Very good31%
Average29%
Poor0%
Terrible17%

Nov 12, 2017

“8 levels of shopping at Macy’s. ”

Aug 14, 2017

“So very ho-hum”

LOCATION

835 N Michigan Ave, Water Tower Place, Chicago, IL 60611-2203

Magnificent Mile

CONTACT

Website

+1 312-335-7700

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1 - 10 of 13 reviews

irina g

Illinois

365117

Reviewed 1 week ago

Friendly Service

Macy's now ready for a warm spring (where is it?), and different departments do their best to help customers. I shop at Macy's pretty often, and I like this store. This time I would like to thank Neal - Clinique Beauty Advisor at the Cosmetics...More

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

TrainPlane2013

Chicago, Illinois

3912

Reviewed December 7, 2017

Disappointing Christmas window decorations

Marshall Fields windows used to be one of the highlights of the season. This year we had a lovely lunch at the Walnut room, roaming fairies entertaining the children, nice. And then the disappointing part - the windows outside. I could have done a better...More

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

JALToronto

Burlington, Canada

900321

Reviewed November 12, 2017 via mobile

8 levels of shopping at Macy’s.

The Macy’s at the Water Tower Mall is nice. It is big and unique and you could get lost in there. Each floor has easy access to the rest of the mall.

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Ripoata

Wellington, New Zealand

12970

Reviewed August 15, 2017 via mobile

So very ho-hum

No had time to help you, not even to take your money at the cashier. Perhaps it was summer rush time, but I was underwhelmed by the service, mainly because Macy's hadn't put enough staff on. The goods, however, was the typical Macy's with wide...More

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Diane K

Chicago, Illinois

1818485

Reviewed July 14, 2017

My go to store on Michigan Avenue

We live nearby, so this Macy's is where I go for cosmetics, clothes, etc.. They are typically not too crowded, especially if you go during the week.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Colin C

Ashtead, United Kingdom

23139

Reviewed May 19, 2017

Great place for fashion shops

Great location for fashion shopping. As well as Macy's there are floors of other brands individual shops.

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Matyas L

Europe

700373

Reviewed May 4, 2017 via mobile

Just big

Your typical Macy's with tons of choice, good discounts and friendly staff. The latter is rare though and I had a hard time to get some advice.

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irina g

Illinois

365117

Reviewed April 7, 2017

Good Sales!

Compared to Macy's on State, this store on N Michigan (in the Water Tower Place) is not that grand or spacious, the ceilings are a bit too low, the merchandise can be piled occasionally at the floor stands and very often in the fitting rooms....More

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Nikow69

Brantome, France

14932

Reviewed March 28, 2017 via mobile

Worst shopping experience ever

I love that mall but staff is so incompetent. Nobody give you bag to do your shopping without being annoyed carrying everything. My checkout last 35minutes. Actually they keep my clothes for a sale but I'm kind of afraid to not get everything back. Really...More

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Barrycoe

Bedford

9242

Reviewed March 7, 2017 via mobile

Top brands at unbelievable duscounts

When in Chicago always head for Macy's to pick up those gifts for you loved ones, and don't forget to checkout the Last Act area's where you will find some amazing bargains at up to 80% off. The staff are extremely helpful and happy, which...More

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Nearby

Magnificent Mile

Over 400 stores pack the concrete along Michigan
Avenue, the eight-block stretch known as Magnificent
Mile. This area between Oak Avenue and the Chicago
River is more a shopping paradise than a full-out
neighborhood. For prime upscale shopping, this is the
place to go. It’s busy, energetic, and packed with
shoppers. You'll also find hundreds of restaurants and
dozens of hotels, all on the mid- to high-end scale.

...More