Blue Ridge Mountain Trail Rides at Hells Hollow

Blue Ridge Mountain Trail Rides at Hells Hollow: Hours, Address, Blue Ridge Mountain Trail Rides at Hells Hollow Reviews: 4.5/5

Blue Ridge Mountain Trail Rides at Hells Hollow

Blue Ridge Mountain Trail Rides at Hells Hollow
4.5
10:00 AM - 5:00 PM
Monday
10:00 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
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4.5
189 reviews
Excellent
159
Very good
18
Average
5
Poor
4
Terrible
3

livinonvacay
Houston, TX6 contributions
Great place, customer service abysmal
Jul 2021 • Family
Soooo this review is tricky. Our experience here started out SO incredibly terribly I expected to leave the worst review ever. But it improved so I added a star but read on for why. We traveled from out of state with our daughters who all ride back in texas and we discussed with the girl who took our reservation and said we should book a private so we could do a trail rode with plenty of trotting and cantering as our riding experience allows. When we showed up we were told that because of recent rain nobody could go on the mountain, okay, that’s fine but then the girl said all we could do was a pasture ride in the hot sun down the driveway and around in the pasture and then the next pasture and back. Sounded awful but we had already driven out there and the girls wanted to ride so we said okay. Then we meet Hunter, who is going to be our trail guide. He complains that he’s now running late and then he pushes and shoves the horses in such an ugly way that I almost called it all off right then and there. But we get on our horses and after a few more completely rude and inappropriate comments from hunter we start on our ride. When we get down the driveway into the first pasture we ask if this was a time we could do a little trotting here and Hunter says OH No we are NOT trotting this isn’t a trotting trip. We said well we specifically booked a private ride with trotting and discussed it when we were booking it weeks ago and when we confirmed and just a few minutes ago we also reconfirmed we could at least trot and canter out here on our pasture ride. He argued with us and then said he would just shut up. It was so uncomfortable and awful for us and our girls I almost stopped again, but then I just kept going hoping it would be worth our time, and it got better and better. So hunter maybe decided he was being a complete unprofessional a&$hole and changed his attitude and we had a beautiful fantastic ride with lots of trotting and cantering and creek riding and shade trees and Mountain Views and our girls loved it and we loved it. To his credit, when I attempted to tip Hunter at the end of the ride, he refused to accept it and said he had been a jerk and apologized. I accepted his apology BUT I cannot recommend this place without a HUGE caveat regarding the abysmal customer service skills. The ride was lovely. I can only imagine how fantastic the mountain ride would be. But the service at this place will be its downfall. Period. Unless they learn from their mistakes and educated customers upfront about what to expect and what is weather contingent (I was told this was “common sense” that after a few days of rain we couldn’t do a trail ride. Anyhow, great potential and my kids at least had fun and learned a great lesson on how never to treat customers or run a business.
Written 22 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Elisa P
3 contributions
Other businesses in the area are more deserving of your money
Jul 2021
We were very excited to go horseback riding while visiting Blue Ridge. Unfortunately, we started having symptoms of COVID in the middle of the night. I called to cancel and I am still being charged a $40 saddle fee (that my bank THANK GOD is in process of rejecting). I would understand in a non-COVID related situation but this is ridiculous. I am not paying a company $40 to ensure their employees don't get sick from me. I own a successful small business myself and I understand every dollar counts but common sense still allows me to provide the best customer service and lose a couple dollars here and there to allow a potential customer to feel respected. We are returning in a couple months with a large portion of our family but we will be taking our business to a different horseback riding provider in the area.

The girl on the phone was also snarky when I initially booked the appointment and when I cancelled this morning. Sorry that my illness didn't provide symptoms within your 24 hour period of cancellation. Thanks for trying to charge me $40 to keep your staff healthy and unexposed to potential sickness. I live in the South myself and promise this is not the Southern Charm or Hospitality I am used to around here.
Written 20 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Patti White-Rosario Prezleski
Concord, GA2 contributions
OMG - who can say animal abuse??!!
Jul 2021 • Friends
Trail ride was great until the guides horse started acting up. He cussed at his horse, whipped it with tree branches, yanked on the reins repeatedly while shouting at the poor animal - all in front of a young boy and girl on the horses behind him. The worst part wast when we arrived back at the barn where he punched the horse with all his might in the face. His fist was bleeding after that happened. I was so upset - we paid and left. Next time we will find another facility.
Written 17 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

FarAway226353
Decatur, GA10 contributions
Best stable in Blue Ridge
Jun 2021 • Family
Wonderful scenery, friendly and knowledgeable staff, well-cared for horses, and other cute animals like goats and donkeys. Our guide, Hunter, was particularly great: amazing knowledge of the area, wildlife, and plants. The ride was perfect! The staff were so accommodating and helpful with our special needs grandson and he can't stop talking about how much fun he had. Absolutely worth finding this gem of a place!
Written 9 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Guy L
18 contributions
Trail blazing
Jun 2021 • Family
We went for the 1½ hour ride. Staff was great, well expierenced, horses were well behaved.went with my 2 boys 16, 18. Trails were up and down the mountain, beautiful scenery!
Thanks to the staff!
Written 19 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jefficer
Coral Springs, FL19 contributions
Great experience, we had not done this before
Mar 2021 • Family
Terrain was rougher than I thought it would be, but horses follow each other, guides were helpful, and it was a very memorable experience for my wife and I and our two boys (15 & 12)
Written 25 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Brooklyn L
1 contribution
Horseback
Nov 2020 • Friends
Our horseback experience was amazing 10/10!!! I would recommend this company to anyone and everyone!
Written 8 December 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AmberNesenson
Pensacola, FL14 contributions
It was okay...
Nov 2020 • Family
Horses were good, service was quick, we didn’t wait. However, the guide was young, smoked a Juul and text on her phone the whole time. I had an 8 year old riding behind it so I didn’t find that very professional. There was no talking like most your guides usually do. Just a quiet ride down a road and through a pasture (it was the 1 mile trail) Not much scenery except the pic posted which is at the top of hells hallow. They allow no time for pictures or offer, they load you up and rush you off. Another, staff member was pretty snappy fussing at my 13 yr old about how to hold the reins and how to ride. Just not super friendly like some of the trail rides I’ve been on before. If you want to ride a horse this is a place, just don’t expect anything else. No photo opportunities, no incredible scenery or guide “chats”.
Written 27 November 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

404momi
2 contributions
Not just a trail ride
Jul 2020
Our guided trail ride consisted of a scenic and wooded trail ride up a steep mountain. I mean I guess it was a mountain. Whatever it was it was very steep. Due to the recent rains the ride was also very muddy and basically treacherous. Thankfully, our trail guides were very kind and experienced, and the horses were steady and knew exactly how to maneuver the terrain.
If you are thinking this ride will be a nice jot around a flat area, be warned that it is not.
At any rate, I would definitely return, but will be checking the weather first!
Written 20 July 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Flyer789461
Gainesville, FL5 contributions
Novice Horse Riders
Jul 2020
I brought my 7 year old girl and 12 year old boy, neither had ever ridden a horse before, to Blue Ridge Mountain Trail Rides. Hunter and Hannah were wonderful teachers and guides. Both of my kids had a wonderful time and want to do it again. Highly recommend.
Written 17 July 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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