Universal Studios Florida
Universal Studios Florida
4.5
8:00 AM - 5:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
8:00 AM - 5:00 PM
About
Hang on tight. Your heroes are about to burst through the screen and yank you into the story. You’re the star here and you’ll disappear into one jaw-dropping adventure after another. Dodge evil villains. Defend the earth. Face a fire-breathing dragon. Wander into animated worlds where characters you love are suddenly right beside you. Go beyond the screen, behind the scenes and jump into the action of your favorite films at the world’s premier movie and TV based theme park.
Duration: More than 3 hours
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Neighborhood: Florida Center
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92 within 10 kms
See what travelers are saying
- daisyrachSaint Charles, Missouri51 contributionsOur New Favorite Parks!We had never been to the Universal Parks before. We ended up loving them more than Disney! Both parks offered thrilling and easy high tech rides that delighted our family ages 8-50! Lines were not as bad as Disney and their system for people who pay extra to skip lines did not slow the standby line down as bad as Disney’s system did. We loved both parks and hope to be back for the new EPIC park one day.Hello! Thank you for taking the time to leave this review. I'm so happy to hear that you had such a wonderful experience at our parks, as well as that you found something for everyone in the family to enjoy. Hopefully you were able to stop by Revenge of the Mummy. as it's one of my favorites. We can't wait to welcome you back again soon! -SamanthaWritten October 17, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Traveled with familyWritten October 15, 2023
- Philip AStoke-on-Trent, United Kingdom38 contributionsEnjoyed yet another visit.We stayed for 8 nights at Dockside Inn and Suites and visited Studios almost daily. Buses from Dockside and the return are frequent and take 5 to 10 minutes. The park is a favourite of ours and still retains that sparkle. New Minions Land area has brightened up the area as you enter the park….. As always there was lots to do and we managed to do the majority of stuff both here and at Islans of Adventure. Love these parksHello! Thank you for taking the time to leave this review. I'm so happy to hear you enjoyed your visit, including our newest addition to the park! Hopefully you were able to check out Illumination's Villain-Con Minion Blast while you were here. We can't wait to see you again soon! -SamanthaWritten October 27, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Traveled with familyWritten October 26, 2023
- london057Dublin, Ohio683 contributionsThis My Third Favorite Amusement Park After Walt Disney World 🌎 and DisneylandThis is my Third Favorite Amusement Park after Walt Disney World 🌍 and Disneyland . Another thing I am an Anglophile and I like the British Theme Stuff . Also the back to the future ride is fun 🤩 Lastly, I still prefer Walt Disney World 🌎 and Disneyland over Universal.Hi there, Thank you for your review! I am very happy to hear that you enjoyed your visit at our park. It is always exciting to take in all of our immersive theming, so I am glad to hear that this added to your experience. I hope you had a chance to enjoy our newest area, Minion Land on Illumination Avenue. The theming here is like no other, and stopping by Illumination’s Minion Cafe for a treat is a must! We hope you visit us again soon! -LauraWritten November 6, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited March 2023Traveled with familyWritten November 2, 2023
- Iain MGlasgow, United Kingdom51 contributionsGood and BadUniversal theme parks are always enjoyable. Lines for rides at this time were very small. Max wait times on most rides 20-30 mins. The Hagrid bike ride still remained about 2 hours so never got to do this. - watch out - Parking cost remains an obscene minimum of $30 dollars for basic parking!!!!!Hi Iain, Thank you for your review! I am so happy to hear that you were able to enjoy various attractions at minimal wait times. However, I am sorry to hear of any inconvenience our parking rate may have caused and apologize if this information was not presented to you earlier. I recommend downloading our Mobile App to ensure you are receiving the most updated information during your visit at our parks. It is the best way to plan your vacation with us! We hope you get a chance to visit us again soon! -LauraWritten November 6, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Traveled as a coupleWritten November 3, 2023
- Ruth Y1 contributionGreat EmployeesOlga at Hagrids Rollercoaster is the best employee y’all have! She was the highlight of the trip for her kindness. After an incident where my bag was too big they allowed me to lock it up then get right back in line. I apologized because i didn’t realize, and when we got off she found us and offered us a re-ride as a thank you for being kind and not getting upset that we had to go back and put my bag away. It was so fun after waiting so long for the ride. Good karma is real, thanks Olga!! (Ps give her a raise!)Hi Ruth, Thank you for your amazing review! We are thrilled to hear that our incredible Team Member went above and beyond to help make your day so special. I will be sure to share your feedback so that Olga can be recognized. In the future, if you would like to shout out our helpful Team Members, you may share a #UOFistBump on our social media channels, and we will be happy to pass it along! I hope you get a chance to return soon and experience more of our exciting resort! -LauraWritten November 6, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Traveled with familyWritten November 5, 2023
- Alfredo F2 contributionsGreat but getting old.It’s a great park, it’s a blast but is the same as 10 years ago except that the rides brake more often. We went to fast and furious broken, we were at the Simpson it broke. They were kind to gave is one ride express passes but the day before also only 6 games operating in the park. Its need some renewal or big maintenance.Hi Alfredo, Thank you for your feedback. I sincerely apologize for any disappointment regarding attraction downtimes as it is never our intention to inconvenience our Guests. I can assure you that we do take feedback such as your very seriously and it will be passed along to the corresponding leadership teams. Next time, I highly recommend visiting our newest park, Universal Volcano Bay, if you have not been yet. We hope we will be able to see you again soon. - EmilyWritten November 12, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Traveled with familyWritten November 10, 2023
- lizakq1,695 contributionsVisited for HHNThis continues to be my favorite park but this visit was for Halloween Horror Night's event which I've been attending for quite sometime. I have to say even though they keep raising tickets prices this year proved to me why I'm willing to pay. This year was awesome; I loved every house and the scare actors were giving me all the energy. Staff did an amazing job. The quality and details are insuperable. Thanks Universal for another great run.Hi Liza! We appreciate your review! Thanks for spending the evening with us at Halloween Horror Nights - it's great to hear you enjoyed your visit! We look forward to seeing you again soon, and I suggest checking out our Mardi Gras event next year in the Spring for even more fun! - EmilyWritten November 16, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Traveled with familyWritten November 14, 2023
- GraemeLondon, United Kingdom48 contributionsBucket List DestinationI had an amazing time at Universal Studios Florida. I have always wanted to visit as a child and I wasn’t disappointed. All the staff were incredible especially the photo pass team. The rides were epic and I especially loved the single rider lines so Thankyou Universal. Nice size park and food and drinks were incredible. I can’t wait to go back.Hey there! Thank you for your positive review! I'm happy to hear that you enjoyed your visit with us, and I will be sure to let our Team Members know you appreciated them. I would recommend riding Revenge of the Mummy on your next visit if you were not able to this time around - it's one of my favorites! See you again soon! - EmilyWritten November 19, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Traveled soloWritten November 18, 2023
- AvaTennessee1Alabama207 contributionsGreat TimeUniversal Studios Orlando is a great place to visit. We had a lot of fun despite the large crowds. Several areas need to be better utilized and updated. The vast area around the Mythos restaurant should be repurposed. The Poseidon building should be used for a new attraction or ride. It would be nice to have more Harry Potter areas, rides and attractions.Hi there! We appreciate your review! I'll be sure to share your suggestions with the proper leadership teams. We look forward to seeing you again soon, and I suggest checking out Universal Volcano Bay on your next visit! - EmilyWritten November 26, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Traveled with familyWritten November 25, 2023
- craig1086Atlanta, Georgia1,872 contributionsA Fun Day...A LONG DayWe had a great time despite the crowds. They really could close down a couple of areas and expand the Harry Potter section of the park, as the crowds were insane. Pay the extra money and get the Fast Pass, its definitely worth it. The Jurassic Park ride was the best one in the park, to me. Some of the staff definitely look worn out, as I'm sure they probably regularly get. There's plenty of food options, mostly in the very front of the park, right after the entrance. I would advise to arrive early, preferably when the park opens, as the lines only get longer as the day progresses. The parking is also plentiful, and the rideshare pickup area is a short walk front the entrance gate.Hi Craig! Thank you for your positive feedback! I'm so happy to hear that you enjoyed your visit with us, and I will be sure to share your comments regarding crowds with the proper leadership teams. I highly recommend checking out Universal Volcano Bay next time! We can't wait to see you again! - EmilyWritten November 27, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2023Traveled with friendsWritten November 25, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Thomas M
Brevard, NC82 contributions
Feb 2020 • Family
Just left Universal and stayed at the resort with all the bells and whistles. Spent a decent amount to get fast pass, early admission, added on character breakfast and dinners and meal plan and Harry Potter breakfast. Talk about a disorganized place. I would have thought Universal just opens last week. The Harry Potter Breakfast is no other benefit other than prepaying for your breakfast, no reserved table just another line to wait in for your “reserved” time. I must have missed that in the fine print. The meal plan is not worth purchasing because numerous cashiers throughout the park do not know how to scan the card correctly and if you do not pay close attention you will get charged for a meal like we did on 4 cards instead of drinks. But they only printed 3 receipts so we made the mistake of thinking the 4 th card was ok, nope. After wasting 45 minutes of waiting for them to fix the cards the first time instead of using that time waiting on Hagrids motorbike when it was actually open. I found out at lunch that I did not have a lunch left and the manager advised me that I could take the it to guest services to have it corrected. So know we are looking at close to 159 minute wait time for hagrids and I walk down to guest services only to be greeted by the girl at the counter stating they only take valid park complaints with a valid picture ID. Like really-really? I am staying on their property with $5000. + package and my room key is my fast pass that is connected to my picture, and my paper ticket for five days is linked to my finger print(which funny enough only worked half the time- would get in the front gate walk to the train and they would have no record of me getting in the park that day) and my separate meal plan card. I figured since I was staying at a park hotel and had my finger print daily and picture and not planning on any trouble, the ID would be ok in the safe. So at this point I could not stay calm. After getting slightly loud and being told without and ID they would do nothing for me and not get me a manager, my demanding to speak to a manager on the 4 th time worked. Really Universal what happened to customer service? You now have a pissed off customer that will did not spend anymore money at your park on his final day and will buy his souvenirs from amazon. All over a $15 meal at most that the manager in the restaurant should have handled the first time but not even the second one could have handled. Yet your guest relations did not want to take my complaint and it was obvious. In the future, I will take my business to Disney. I will not go into my other issues here as I am sure Universal does not care about them either... Beware of the meal. Check your receipts
Written March 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Thomas,
We are committed to providing a superior entertainment experience and it is disheartening to see that your vacation did not necessarily reflect that. I sincerely apologize for what you encountered during your visit to our parks. Thank you for taking the time to provide us with a detailed review of your experience. I would like to see how we can turn this experience around. Please give us a call at 407-224-4233 option 4 or send us an email at GuestServices@universalorlando.com. Please mention your review as well as your TripAdvisor username if you choose to contact us. In the meantime, I will be documenting your feedback and forwarding it to the appropriate Team to look into. Again, I am very sorry for your experience and I hope you will give us another opportunity.
-Joyce
Written March 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joe Disbennett
Wilton Manors, FL2 contributions
Dec 2019 • Friends
I went with friends to Universal Studios, primarily to ride the new Hagrid's roller coaster. The first day, the app said the line was 2 hours long, and we arrived four hours before the Park closed -- they had already closed the line for the day.
The second day, the app said the line was 9O minutes long, and we arrived five hours before the park closed, and once again they had closed the line for the day already. The third day, at noon they had signs out saying the ride had already met capacity, but a line agent said there were technical problems (despite what the signs said).
Given all of the advertising about the new coaster, you would think that any company that had any commitment to customer service would go the extra mile to make sure that as many guests as possible ride the ride. Given that Universal is owned by Comcast, it seems that the infection for zero customer service is catching......
I also wrote to the park directly and got an amazingly lame response. They basically acknowledged that they don't ever want to pay employees to have to stay keeping the ride open until the line went down after park closing. The way they're doing it, employees are probably even getting off early!
Universal Orlando, where the customer experience is well down the list of priorities......
The second day, the app said the line was 9O minutes long, and we arrived five hours before the park closed, and once again they had closed the line for the day already. The third day, at noon they had signs out saying the ride had already met capacity, but a line agent said there were technical problems (despite what the signs said).
Given all of the advertising about the new coaster, you would think that any company that had any commitment to customer service would go the extra mile to make sure that as many guests as possible ride the ride. Given that Universal is owned by Comcast, it seems that the infection for zero customer service is catching......
I also wrote to the park directly and got an amazingly lame response. They basically acknowledged that they don't ever want to pay employees to have to stay keeping the ride open until the line went down after park closing. The way they're doing it, employees are probably even getting off early!
Universal Orlando, where the customer experience is well down the list of priorities......
Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
Thank you for your review. I am very sorry to hear that you were unable to experience our newest attraction and of the experience you described. We strive to accommodate as many Guests as possible onto the attraction each day. I understand your disappointment and sincerely apologize. At your earliest convenience, please contact our Guest Services Team at (407) 224-4233, option 4 or via email at GuestServices@universalorlando.com, so we can see how we can assist further. We hope to hear from you soon.
-Brianna
Written January 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Broncogirl
Streator, IL561 contributions
Jul 2021 • Family
We loved our experience at both parks but this park we loved Diagon Alley it is a secret spot no sign for it ( I will post photo) This area was packed all the time and HP the escape from gringotts was amazing but you need to try out the sit not all will fit ( which is sad, because it is a amazing ride ( they should have an area to watch on a screen if u can’t ride) and you must put items in free locker use your park tickets.
I also love Jimmy Fallon 4D, Fast and furious, Minions, shriek all rides are awesome.we also watched 2 shows ( Horror Makeup, The Bourne Stuntacular) Both were a must seen. Try not to eat in park either city walk or order dominos or if you have a car drive down the road so expensive to eat in the park. We did eat a few times City walk for the experience though.
If you have a sensitive stomach I would suggest Dramamine ( def helped us)
I Def Recommend express passes ( stay at premier hotel it will be included we stayed at Royal Pacific) it saved us so much time in lines, we got to ride more because of it, if the rides doesn’t not offer it ( not many do) use the single rider line so much faster.
Also recommend a lanyard or badge holder that clips to shirt because you will use your tickets to scan on all rides and entering parks. I would also take a water bottle and fill up at hotel with ice and water and can refill at drinking fountains ( saved us so much $ ) get one with a clip and good seal in case you need to put in draw string bag. I used a draw string bag and small Fanny pack and both fit in free lockers. I carried 2 credit cards , ID chap stick in Fanny and 2 small umbrellas ( $5 Walmart) ponchos ( dollar store) never used, I used umbrella few items ) zip lock bags ( for phones if we rode water rides) hair clip ( for the woman when it’s super hot) Tylenol.
We ate at Mels diner was really good but way over priced.
Loved all the 4D rides. Simpson land was really cool also.
We loved everything.. oh and yes do get park to park so you can ride the HP Train this way has the secret 9 3/4 pay attention cuz you can miss it only people standing back will see others disappear into the wall.
If this is your first time I would recommend using a travel agent ( it’s free ) and they are so helpful and saves you so much stress. I used Katelyn with Marvelous Mouse Travels.
( can look her up on Facebook or google) She was so helpful tell her Wendy Despinis sent you.. I can’t say enough about her she helped us book our stay and answer all our questions ( and I had a lot lol)
Ride all you can no ride was bad we were surprised how
Smooth these rides are and how far technology has come.
I also love Jimmy Fallon 4D, Fast and furious, Minions, shriek all rides are awesome.we also watched 2 shows ( Horror Makeup, The Bourne Stuntacular) Both were a must seen. Try not to eat in park either city walk or order dominos or if you have a car drive down the road so expensive to eat in the park. We did eat a few times City walk for the experience though.
If you have a sensitive stomach I would suggest Dramamine ( def helped us)
I Def Recommend express passes ( stay at premier hotel it will be included we stayed at Royal Pacific) it saved us so much time in lines, we got to ride more because of it, if the rides doesn’t not offer it ( not many do) use the single rider line so much faster.
Also recommend a lanyard or badge holder that clips to shirt because you will use your tickets to scan on all rides and entering parks. I would also take a water bottle and fill up at hotel with ice and water and can refill at drinking fountains ( saved us so much $ ) get one with a clip and good seal in case you need to put in draw string bag. I used a draw string bag and small Fanny pack and both fit in free lockers. I carried 2 credit cards , ID chap stick in Fanny and 2 small umbrellas ( $5 Walmart) ponchos ( dollar store) never used, I used umbrella few items ) zip lock bags ( for phones if we rode water rides) hair clip ( for the woman when it’s super hot) Tylenol.
We ate at Mels diner was really good but way over priced.
Loved all the 4D rides. Simpson land was really cool also.
We loved everything.. oh and yes do get park to park so you can ride the HP Train this way has the secret 9 3/4 pay attention cuz you can miss it only people standing back will see others disappear into the wall.
If this is your first time I would recommend using a travel agent ( it’s free ) and they are so helpful and saves you so much stress. I used Katelyn with Marvelous Mouse Travels.
( can look her up on Facebook or google) She was so helpful tell her Wendy Despinis sent you.. I can’t say enough about her she helped us book our stay and answer all our questions ( and I had a lot lol)
Ride all you can no ride was bad we were surprised how
Smooth these rides are and how far technology has come.
Written July 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
Thank you for your review. I'm thrilled to see what an awesome time you had while visiting us, and that you enjoyed many of our attractions and shows! The Bourne Stuntacular is also one of my favorites, so I'm happy to see you loved it too! Thank you so much for sharing all these helpful tips for other Guests! We hope to see you again soon!
- Natalia
Written July 12, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alta Swanepoel
Pretoria, South Africa21 contributions
Dec 2019 • Friends
Went to Universal on 27 Dec. We were very exited to see the Harry Potter side of the parks. Arrived at 7.30 and managed to enter by 8.00. Had a park to park ticket with express passes for both parks. During the day, especially at Island of Adventures it was literally not possible to walk due to the numbers of people the park allowed to enter. Despite the numbers, the park continued to sell express passes. There do not seem to be a restricted number of passes and anyone who is willing to pay may get one. As Island of Adventures had 3 HP rides it was even more crowded than US. It was not possible to even walk through the Hogsmeade village. There were a queue at the butterbeer stand that snaked through the entire park and with the queues for the rides it was literally gridlocked. Never ever ever go to Universal in December. It is a sure and solid waste of money. Some of the other rides faired a little better. We were 12 people in our group and simply gave up around 6 pm and left the park. A very expensive mistake. If you are of a body type that is the larger side please be aware that you will not fit into some of the rides. Don't waste money on an express pass and then not be allowed to ride. The other serious ripoff is the backpack storage. They have free lockers for a very small bag. Anything bigger cost $2 for every ride. We spent another $40 on bag storage. First you queue to store tha bag and then to do the ride. All in all not worth it. Go on the most unpopular day of the year if you want to enjoy it.
Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
Thank you for your review. I am very sorry to hear of the experience you described. We strive to provide an exceptional entertainment experience to our Guests at a great value. While we are proud of the popularity of our resort, we would never place this above the enjoyment of our Guests. I apologize for any disappointment you experienced. If you would like to discuss your visit further, please contact our Guest Services Team at (407) 224-4233, option 4 or via email at GuestServices@universalorlando.com. We hope you will give us the chance to better entertain you in the future.
-Brianna
Written January 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura
Houston, TX10 contributions
Jun 2020 • Family
We visited the park June 14th - 17th and had an awesome experience. Sunday was busier than the rest of the days, but even then it wasn’t bad. Having to wear a mask the whole time is a bit annoying, but you’re able to sit down and take a break from wearing them when eating / drinking, or in the U-Rest designated areas. We rode every single ride in both Universal Studios Resort and Island of Adventure, and the longest line that we had to wait in was 30 minutes. I highly recommend purchasing the refillable cups for drinks throughout the day. It’s worth the cost. I also recommend eating in a restaurant where you make a reservation and actually sit down to eat, instead of the cafeteria style restaurants. You will spend almost the same amount of money and eat much better food. Also, some of the rides require you to store your items in a locker. Here is something to remember with the lockers: IF the locker requires you to scan your fingerprint in order to access it, then you will need to store everything in the locker, including your cellphone, wallet, fanny pack, etc. If the locker requires you to scan your park entry ticket (whether it is a physical ticket or a mobile ticket on your phone) then you can wear a fanny pack on the ride, and/or keep your phone with you. Don’t lock your phone up if the locker requires you to use your ticket to unlock it after the ride. Otherwise, you will have to get assistance from an employee and show your ID once you get your belongings out of the locker. I learned this the hard way. :)
Written June 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Laura,
Thank you so much for your helpful tip for our future Guests about safety in the parks and that is so exciting that you were one of the first to come home! I will make sure to share your feedback about our locker systems in our attractions, and can not wait for you to visit again soon.
-Aliya
Written June 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Celine Nolan
Clane, Ireland120 contributions
Dec 2019 • Family
Universal Studios provides fun for all ages. Excellently organised from parking to security screening, access is swift and pleasant. All staff are courteous and helpful adding to the overall positive and upbeat atmosphere at Universal. There are plenty of amazing places to eat (book ahead) with a variety of eating experiences. Our favourite was Vivo Italian Kitchen or Bubba Gumps. Both serving great food, reasonably priced. The Wizarding World of Harry Potter is our favourite place with our two favourite rides. Escape from Gringotts is brilliant, Hagrids Magical Creatures Motorbike cannot be missed and The Forbidden Journey is my all time favourite. The detail of design in every ride and building is incredible. Choosing your wand at Ollivanders is something you will always remember, 55 euro will buy you an interactive wand that can be used through The Wizarding World of Harry Potter with lots of interesting spells to be cast by your own hand. This was our third visit to Universal and ai doubt it will be our last. A wonderful holiday for adults and children. It is expensive and fast pass adds a lot of extra expense however I would only buy them at peak times, short wait times are totally possible at low volume dates. Staying at some Universal Hotels offer fast pass as part of your package and are worth considering. If you are staying outside the park, Parking is 40 euro a day so booking a hotel with a shuttle bus is a great saving. Universal is magical with so much to do. An excellent holiday.
Written January 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Celine!
WOW! I am getting so excited reading through your review, it definitely sounds like you enjoyed all aspects of your visit! Thank you so much for sharing your positive experience. I am glad you were able to enjoy most of the attractions we have to offer as well as our dining options at CityWalk! I cannot wait for your next visit, so I could read all about it.
-Joyce
Written January 14, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jami Lynn
Macon, GA10 contributions
Mar 2021 • Family
Worst “vacation” I’ve ever been on. How in the world can fast passes cost $300 per person and per park!?! Yet advertised as starting at $69. My family of 4 for 2 park days would’ve cost us $2400 just for fast passes! And how can you have the most popular ride (hagrid) as a virtual wait only and not give the option to wait in line? Because it was impossible to get a virtual time slot. Why isn’t this communicated before purchasing tickets? The wait times in general are ridiculous. Also the amount of times the staff asked my 4 year old to put his mask over his nose was over the top. I understand guidelines and we tried our best to keep it on him but it got ridiculous. We wouldn’t even be near people and a staff member would walk over to tell him. 2 staff members who thought they were funny on a sound system with a microphone called him out as he had his water bottle in his hand drinking!
And to recommend the Avanti Palm resort as an affiliated hotel says a lot about your customer service. That place is a complete dump. We tried to get our reservations changed but couldn’t get anyone to help us out for about 6 hours total on the phone!!!! By then, it was too late to wake up our 2 children and change hotels. We couldn’t take the overwhelming smell of weed and complete lack of cleanliness! It was so disgusting we left the second day as soon as we exited the park and drove 6 hours home to avoid another night there.
This was possibly the worst experience we’ve ever had any where. When a 4 year old and an 11 year old beg to leave and drive home, you know it’s bad! I think the worst part is, no one with Universal is willing to make it right. We will not be back.
And to recommend the Avanti Palm resort as an affiliated hotel says a lot about your customer service. That place is a complete dump. We tried to get our reservations changed but couldn’t get anyone to help us out for about 6 hours total on the phone!!!! By then, it was too late to wake up our 2 children and change hotels. We couldn’t take the overwhelming smell of weed and complete lack of cleanliness! It was so disgusting we left the second day as soon as we exited the park and drove 6 hours home to avoid another night there.
This was possibly the worst experience we’ve ever had any where. When a 4 year old and an 11 year old beg to leave and drive home, you know it’s bad! I think the worst part is, no one with Universal is willing to make it right. We will not be back.
Written March 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
Thank you for taking the time to leave us candid feedback. I am saddened to see you were not pleased with your visit. I regret your disappointment with our Universal Express Pass program. Our express pass options are designed to give our Guests an enhanced theme park experience for an additional charge. A limited number of passes is sold in order to minimize the wait time in the express queues. Express Pass pricing can vary, depending the date selection. I apologize if this was not properly communicated to you. I have documented your feedback and will be sure to share it with the proper Teams. We would like to see how we could turn this experience around for you. Please give us a call at 407-224-4233 or send us an email at GuestServices@universalorlando.com. Please mention your review as well as your TripAdvisor username, if you choose to contact us. We look forward to hearing from you.
-Joyce
Written March 30, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dannyswife711
Louisville, KY66 contributions
Dec 2019 • Family
Our family decided to visit this park on Monday December 23 2019. I had previously read about long wait times during Christmas but we were very lucky and wait times were reasonable. We have visited this park 3 other times before but never in December. The park has alot to offer but on this visit the employees seemed miserable. They complained about working there and acted like the job was an inconvenience to them. I will not go back to universal studios until I have grandkids some day. The park was clean. The rides were good but ET is a bit run down. The refillable cup was good and negative. If you buy a refillable cup you dont wanna throw it in the trash to get on a ride so you have to put it in a locker. If you accidentally forget about your stuff in the locker and go back later to get it well you get charged , so make sure you have a game plan for every small detail. You can take snacks and a back pack in which is nice but it's more to keep up with. Food is high but its an amusement park so its expected. Parking is 26 dollars so preplanning for a trip there is very smart. Preplanning every thing including the times you visit the most popular rides.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
Thank you for your review. I am glad to hear that you enjoyed your overall visit to our park and that you were able to experience our attractions with reasonable wait times. However, I am sorry to hear about the experience you described with our Team Members. I can assure you that we train our Team Members to be professional and courteous with our Guests, and I apologize for any inconsistency. I appreciate you taking the time to provide us with detailed feedback about your visit and will make sure this is formally documented and shared with the proper leadership teams for their review. If you would like to provide further feedback, please contact our Guest Services Department at 407-224-4233 option 4 or via email at GuestServices@universalorlando.com. We hope you will consider visiting us again in the future.
-Brianna
Written January 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gary M
Dartmouth, Canada58 contributions
Feb 2020
During our Orlando vacation we decided to spend the day at Universal. We bought the one-day, 2 park pass which allowed us to go to Universal Studios and Universal's Islands of Adventure. It is totally doable to go to both parks in one day as long as you start early and finish the day late.
We totally recommend spending the extra to get the Express Pass. Most of the rides had about a 30-45 minute wait time while we were there and the Express Pass usually resulted in a 5-10 minute wait instead. This allowed us to enjoy the park and not spend half the day in line ups. We did make the mistake of getting the unlimited Express Pass. The regular Express Pass allows you to go on each ride once which was enough for us. However, for those wanting to go on the same ride more than once it doesn't really cost that much more for the unlimited Express Pass.
While the tickets are very pricey, we agreed that the cost was well worth it. If there are any Harry Potter fans in your group they will feel like they've gone to Potter Heaven. The rides and sites for HP are out of this world.
We totally recommend spending the extra to get the Express Pass. Most of the rides had about a 30-45 minute wait time while we were there and the Express Pass usually resulted in a 5-10 minute wait instead. This allowed us to enjoy the park and not spend half the day in line ups. We did make the mistake of getting the unlimited Express Pass. The regular Express Pass allows you to go on each ride once which was enough for us. However, for those wanting to go on the same ride more than once it doesn't really cost that much more for the unlimited Express Pass.
While the tickets are very pricey, we agreed that the cost was well worth it. If there are any Harry Potter fans in your group they will feel like they've gone to Potter Heaven. The rides and sites for HP are out of this world.
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Gary!
Thank you so much for taking the time to provide your review and I am thrilled to hear that you enjoyed your visit with us. I agree that the Universal Express Passes are the best way to get to the fun faster and enjoy the day at your own pace. I would suggest checking out the Universal Orlando Cinematic Celebration on your next visit because it is one of my favorite shows to check out while in the park. It is a great way to end the day! I hope we get to entertain you again soon!
-Nick
Written February 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EonsOfZaphod
West Wickham, UK740 contributions
Jan 2020 • Business
We took part in a team building event in the park, which gave us an opportunity to see all the park, as well as the end of day show.
The park is smaller than I expected, but good fun. Typical theme park prices inside ($12.99 for a hot dog, $5.99 for a small bottled drink...).
Loads to see and do at the park - and a recommended day out.
The show at the end of the day is worth hanging around for.
The park is smaller than I expected, but good fun. Typical theme park prices inside ($12.99 for a hot dog, $5.99 for a small bottled drink...).
Loads to see and do at the park - and a recommended day out.
The show at the end of the day is worth hanging around for.
Written January 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
Thank you for your review! I'm glad you enjoyed exploring Universal Studios Florida, especially Universal Orlando’s Cinematic Celebration, which is my personal way to cap off a day at the parks. We hope to see you back at our resort soon!
-Meaghan
Written February 1, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi there, I plan on visiting Florida in November for 10 days and wanted to go both Disney and universal. I would like to know the best way of getting tickets as I can only see 14/7 day tickets online? What is the most affordable way to do this?
Written September 14, 2024
Hi I’m travelling to the US in the next few weeks and plan to come back next year for a visit with the family to Orlando. Can anyone advise if I can buy tickets for the parks when I’m here for our holiday next year. I’m only concerned as I’m not a US resident or citizen and don’t know if there are any restrictions around this. Thanks
Written August 26, 2024
Visit the vacation planning centre in any of the resort hotels, use the Universal FL app or buy at the gate there are no nonresident restrictions.
Written September 8, 2024
Hola puedo llegar el día del hotel antes del check in y dejar las maletas que son 4 o 5 , para poder disfrutar ese mismo día ya del parque ?
Written August 13, 2024
Trey H.
Orlando, Florida
¡Hola! Si te alojas en un hotel de Universal, puedes registrarte y dejar tu equipaje en el servicio de equipaje. Si llevarás tu equipaje al parque, puedes hablar con el equipo de servicios para huéspedes en la entrada de Universal Studios o Islands of Adventure para obtener más ayuda. (Traducido con Google Translate)
Written August 22, 2024
Tengo estadía en el Hard Rock Orlando , pero el check in para la habitación es a las 4 de la tarde , podemos llegar temprano , hacer el check in (aunque no esté la habitación) , para así dejar el equipaje ( es bastante ya que somos una familia de 4) y ya ese día ingresar al parque temprano? Espero explicarme . Gracias
Written August 12, 2024
Trey H.
Orlando, Florida
Hola! Podrás dejar tu equipaje en Luggage Services en la recepción del Hard Rock Hotel al realizar el check-in. (Traducido con Google Translate)
Written August 22, 2024
salve all'ingresso del parco insieme al biglietto chiedono anche un documento di riconoscimento ? grazie
Written May 10, 2024
Trey H.
Orlando, Florida
A seconda del tipo di biglietto, potrebbe essere richiesto un documento d'identità all'ingresso del parco a tema. (Tradotto con Google Traduttore)
Written August 22, 2024
Vorrei sapere se all ingresso del parco richiedono i documenti o basta esibire il biglietto d’ingresso grazie
Written May 8, 2024
Trey H.
Orlando, Florida
A seconda del tipo di biglietto, potrebbe essere richiesto un documento d'identità all'ingresso del parco a tema. (Tradotto con Google Traduttore)
Written August 22, 2024
All’ingresso oltre il biglietto bisogna esibire pure un documento ? C ‘è stato un problema di dicitura nel nome di mia moglie al posto di una U c’è una A mi dicono nn ciano problemi… ma se non chiedono documenti problema risolto grazie a chi puó darmi questa info
Written May 8, 2024
Trey H.
Orlando, Florida
A seconda del tipo di biglietto, potrebbe essere richiesto un documento d'identità all'ingresso del parco a tema. Se un biglietto del tuo gruppo ha un nome scritto male, puoi parlare con il team del cancello anteriore agli Universal Studios o a Islands of Adventure per ulteriore assistenza. (Tradotto con Google Traduttore)
Written August 22, 2024
Hey Gwen, yes! Guests are welcomed to bring their personal, reusable water bottles into our parks. Each Guest can bring a personal bottle no larger than 2 Liters, and we ask that it isn't made of glass. You can view more of our policies and restrictions on our website, so make sure to explore our digital Universe before you arrive. I hope you have a fantastic visit!
-Chrisy
Written May 16, 2024
Chrissy
Johnson City, Tennessee
Is this week slow? Planning on coming tomorrow 3/6 and 3/7
Written March 5, 2024
Hi, I‘m not from the States, so I don‘t know how it is now, I was just there for Holiday. However, have fun when you go!
Written March 6, 2024
Hey Jackie, while we do offer travel insurance - or Cancel for Any Reason - on our vacation packages, this isn't available for our ticket only purchases. I recommend speaking with our Online Ticket Store at 407-224-7840 for additional information about our tickets and offerings. I hope you have a great vacation!
-Chrisy
Written January 25, 2024
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