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Review Highlights
Stress Free Travelling

I was hesitant after reading the bad reviews but this company was great! My flight out got... read more

Reviewed 19 August 2018
JillH1280
,
Belfast, United Kingdom
via mobile
Convenience!

They pick up/drop off right at your door! The drivers have been friendly and courteous, calling to... read more

Reviewed 26 July 2018
Angela M
,
Marathon, Florida
Read all 79 reviews
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Traveler Overview
  • Excellent41%
  • Very good17%
  • Average5%
  • Poor8%
  • Terrible29%
Travelers talk about
“key west”(16 reviews)
“airport staff”(2 reviews)
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Contact
Marathon, FL
Website
+1 888-765-9997
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Reviews (79)
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1 - 10 of 77 reviews
Reviewed 15 September 2018

If, as I found out, the driver is bad then this has to be the worst shuttle. Our diver did not understand English, he drove "left foot braking" his hands were at five to four, not "ten to three", his shoes were sandals, he had...More

Thank Bill L
Reviewed 23 August 2018

The transfer which I booked and paid for online never showed up at my hotel in Key West to take me to Miami airport. I had a flight to catch, they did not even bother calling me to inform me they were not coming. I...More

Thank Kathleen E
Reviewed 19 August 2018 via mobile

I was hesitant after reading the bad reviews but this company was great! My flight out got cancelled last minute so at least I didn’t have that worry here. The driver turned up right on time, he did a snack stop and offered other stops...More

Thank JillH1280
Reviewed 26 July 2018

They pick up/drop off right at your door! The drivers have been friendly and courteous, calling to give an approximate time and also stopping for a bathroom break before you hit the mainland. I've not quite figured out the pricing system, but I do know...More

Thank Angela M
Reviewed 26 July 2018

Just used them for my last trip to Europe. $180 for Key West Fort Lauderdale round trip. Did not started well at reservation, the agent on the phone being as welcoming as a dead fish. You seem to bother them when you reserve. On my...More

Thank Frederic P
Reviewed 25 July 2018 via mobile

Yikes, what a terrible experience both ways with Keys Shuttle. Both drivers were nice but hit the rumble strips more times than I could count. Our driver from the airport to the hotel complained about how long his day was and it was apparent in...More

Thank Kathryn_slack
Reviewed 16 June 2018 via mobile

NEVER USE. PAID FOR THEM TO TAKE MY SON TO FORT LAUDERDALE AIRPORT...THEY DROPPED HIM OFF AT MIAMI airport. Manager was extremely rude & unapologetic. Refused to issue anyrefund. I paid an additional $120 for a cab to take him to correct place. STAY AWAY.

Thank Michelle D
Reviewed 9 June 2018 via mobile

Keys shuttle services stinks. Made a reservation way in advance. They kept saying they would be 10 minutes, then 20 minutes. THEN it’s an air conditioner problem. DO NOT USE!!!!!!!

1  Thank mustang66302
Reviewed 7 June 2018

Used Keys Shuttle for 19 scouts going to Sea Base from FLL. Chris was a very professional driver. The bus was clean and comfortable, and they tailored their service to our schedule. I highly recommend Keys Shuttle for Sea Base travel.

Thank sam27559
Reviewed 3 June 2018 via mobile

Don't ever use Keys Shuttle!! The van had no air conditioning and the driver did not care at all. 4 hours in a van in Florida with no A/C! My husband called the office and was told there is nothing they could do about it....More

1  Thank D'Ann S
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Questions & Answers
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Susan A
7 April 2017|
Answer
Response from El077 | Reviewed this property |
Hello, the company usually has a shuttel outside of the Departures doors at specific times you can find on their webiste. Their vans are off-white and burgundy colored. The driver will contact you prior to your shuttle... More
0
Votes
Susan A
7 April 2017|
Answer
Response from | Reviewed this property |
Hi Susan, You need to go to, but not into, the Greyhound Bus terminal at the airport, which is about a 5 minute walk from the arrival gates. Have a seat on the concrete planters and wait.
0
Votes
Kelly S
20 February 2017|
Answer
Response from Jaynm2015 |
Do you have a rate schedule? Where/what is it? Costs?
0
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