SuperShuttle

SuperShuttle, Ontario: Address, Phone Number, SuperShuttle Reviews: 2.5/5

SuperShuttle
2.5
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Suggested duration
2-3 hours
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2.5
21 reviews
Excellent
4
Very good
2
Average
1
Poor
3
Terrible
11

irv r
2 contributions
Not reliable for late arrivals at ONT
Aug 2019
Our plane was 1 hour delayed that evening and when we got there no one was around to pick us up and no human was at the Kiosk. We tried the phone number listed on the kiosk which went to LAX and they said that they could not help us. So, we had to call the national call center and they said they would send another shuttle to us. There was a super shuttle there waiting for another passenger who was arriving later, but they wouldn’t let him take us. We waited 45 minutes for this other ride.
The other driver waited with us since we are in our 70’s and we are both handicapped and I am in a wheelchair. That was very nice of that driver!
Our trip to Ontario was also interesting! The driver who was trying to follow his GPS got lost and I had to direct him as to where Ontario airport is!
The big question is why should I trust SuperShuttle to pick us up every again? Or why would I recommend. I wrote to them, but they never responded!
Written 30 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Carol C
1 contribution
They left me stranded!!! Do NOT use!!!
Oct 2019 • Business
I paid in advance ( they even had the nerve to ask for the tip in advance) and when my flight arrived there was no one there to pick me up. I called and the woman who answered said there were no shuttles in the area and that I’d need to find other transportation. She said she’d refund my $50, but I have yet to see the money return to my account.
Written 28 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

geterd0ne
Los Angeles, CA149 contributions
45 Min in 95 Degree Heat To Get Dispatched
Sep 2019
Supershuttle LAX is great, I've never had to wait more than 5-10 min at the podium for a driver to come by.

Supershuttle ONT is horrible in comparison. I guess ONT does not get enough air traffic to warrant an active pool of drivers around the airport. It took 45+ min to get assigned a van by dispatch, and it was over 1 hr after checkin, sitting outside in 95 heat, before we were on our way.

Taxi drivers were waiting outside and checked in on us, willing to make the same deal as supershuttle. If we didn't need the full size van, I would have taken them up on it after waiting over 30 min. I would say just walk up to the taxi ranks and make an offer, or use Lyft.
Written 19 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ickibod
Salt Lake City, UT131 contributions
Unreliable experience
May 2019 • Couples
We booked our SuperShuttle to take us from the outskirts of Palm Springs to Ontario airport. On the morning of travel, our pickup time was 6:30 am, the dispatcher calls us at 4:45 am and coldly informs us they’re canceling our trip. Can’t find a driver for our scheduled trip. Couldn’t find an Uber or Lyft that early or where we were, so we had to cancel and rebook our flight. $ 900 later we eventually got home and resolved to never trust SuperShuttle again.
Written 11 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RiyadhAzh
riyadh14 contributions
Horrible drivers and service
Mar 2019 • Solo
Supershuttle Ontario has the worst drivers. They are rude and misbehave and don’t come to the address that is given to them. Instead they park elsewhere and tell you to walk to the van with all the luggage. What am I paying them for? This disgraceful service!!!! I have complained multiple times but it seems they don’t care for their customers. After they pick you up from the airport, they drive around terminals without picking any passengers, wasting other people’s important time. 👎🏼👎🏼 Worst service and experience. They don’t even deserve 1 Star!!
Written 23 March 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Feltonite
Felton, CA17 contributions
Disorganized - the left hand doesn't know what the right hand is doing
May 2018 • Couples
I had made the reservation online a few days prior to our trip to Disneyland. We got picked up at the Santa Ana airport to go to the Disneyland hotel. Had to walk quite a distance to their pickup point, but that was okay. Once we got to the pickup station the attendant there told us that the pick up address for the return trip was not correct (?). That we would need to call their customer service desk at a phone number he gave us to have this corrected (because there is more than one address for the Disneyland Hotel?) Now remember, this reservation was done through their own website. They dropped us off at the proper door at the Disneyland Hotel. So we got to our destination okay. The problems really began when it was time to go home.

The morning of the afternoon we're scheduled to leave, my husband called the phone number the attendant had given us but ended up being transferred numerous times to get to someone who understood what the problem was. So he's starting to get frustrated, rightfully so. Then they decided that they needed to charge us for a new one-way trip back to the airport. All because they couldn't figure out where the Disneyland Hotel is??? They didn't have the correct address in their own database???
So we paid for a 3rd trip, but did get a refund for the original return trip on the original reservation. I don't know, but IMHO it seems to me that a destination as well known as the Disneyland Hotel, which certainly must be "on their route", shouldn't cause that much confusion for them.
Written 6 August 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

kdleeps
Claremont, CA55 contributions
Nope. Nope. Nope.
Aug 2018 • Family
Imagine this- Arrival flight is on time and it is late at night. Get in grab luggage and call for shuttle (per instructions on confirmation email). You have four very tired young kids at the end of a ten day vacation. You think. No worries. I have a personal shuttle prearranged and we are good to go. Grab baggage and walk to shuttle stop. Stare at a Locating SHUTTLE screen for 30 minutes. Call supershutttle directly to see what is going on. Get connected to a dispatcher and am on hold for 30+ minutes. Call on another phone and tell them the situation and am able to talk to someone. They say shuttle has been called and is at least thirty minutes away. Flight arrived at 10 pm and is now 11:30 pm. Seven year old is crying and the other kids are trying to sleep on the concrete walkway. Finally able to just cancel shuttle and Uber X home. I will say getting to to the airport on SuperShuttle was great and we didn’t have a problem. But I will never use super shuttle again after the pick up fiasco.
Written 5 August 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

6th_Teacher
Upland, CA24 contributions
Unreliable!!
Jun 2018 • Couples
Here I am standing at Ontario airport around midnight. I was supposed to be picked up 45 minutes ago. I have no way to contact them. I checked in via my phone app but obviously it was for nothing. Never again!
Written 17 June 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

xinhuiz2018
ontatio, United States4 contributions
nice
Dec 2017 • Business
price is acceptable, drivers are nice. it always is on time.
It waits longer for customers and if they don't have a shuttle available, they arranged tax and paid for it within their agreement. customers do not need to worry at all
Written 10 January 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

koyosara
La Coruna, Spain37 contributions
Least Expensive Way to get around!
Dec 2017 • Couples
SUPER SHUTTLE - make notes if you fly into LAX and need to travel a short distance that does not have free shuttle. I used this service several times between LAX and Long Beach. Less expensive than a private taxi and saved me the expense of renting a car. I highly recommend this service!
Written 15 December 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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