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Refuge

27300 Rancho San Carlos Rd, Carmel, CA 93923-7900
+1 831-620-7360
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Review Highlights
Former Local Paradise Becomes Noisy Tourist Nightmare

Refuge, you've really done it this time. I've been coming here for 5+ years and I'm annoyed to say... read more

Reviewed 2 weeks ago
Gina S
,
Seaside, California
Good for couples

My friends and I enjoyed our time at Refuge, with most of us getting a massage and two of us just... read more

Reviewed 2 weeks ago
Lauren D
Read all 425 reviews
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Overview
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Refuge is the first American facility dedicated to Hydro-thermal therapy and offers the ultimate in relaxation that is one of a kind! Truly the best 3 hours in Carmel! Through heating up in our Co-ed Sauna and Steam bath, cooling down in our cold pools and relaxation in indoor relaxation rooms or outdoor areas with fireplaces - you will be relaxed! Massages are available as well!
  • Excellent78%
  • Very good16%
  • Average3%
  • Poor2%
  • Terrible1%
Travelers talk about
“steam room” (70 reviews)
“cold pools” (41 reviews)
Open Now
Hours
Hours Today: 10:00 AM - 10:00 PM
LOCATION
27300 Rancho San Carlos Rd, Carmel, CA 93923-7900
CONTACT
Website
+1 831-620-7360
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Write a ReviewReviews (425)
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All reviews
"steam room"
in 70 reviews
"cold pools"
in 41 reviews
"zero gravity chairs"
in 21 reviews
"cold plunge"
in 21 reviews
"dry sauna"
in 17 reviews
"relaxation room"
in 16 reviews
"fire pit"
in 32 reviews
"athletic club"
in 12 reviews
"silence policy"
in 10 reviews
"swedish massage"
in 10 reviews
"total relaxation"
in 12 reviews
"spa experience"
in 12 reviews
"carmel valley"
in 32 reviews
"eucalyptus sauna"
in 7 reviews
"no cell phones"
in 7 reviews
"cool pool"
in 6 reviews
"adirondack chairs"
in 6 reviews
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1 - 10 of 419 reviews

Reviewed 2 weeks ago

Refuge, you've really done it this time. I've been coming here for 5+ years and I'm annoyed to say today was the last time I'll be visiting. When I first started coming it was a little slice of heaven: quiet, clean, courteous staff, relaxing facilities....More

3  Thank Gina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

My friends and I enjoyed our time at Refuge, with most of us getting a massage and two of us just enjoying the facilities. I liked the quiet environment and not seeing people on their phones. I wasn't aware before we arrived that the facilities...More

Thank Lauren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

The "experience" - heat up, cool down, relax and start again - is great. Soft, plush robes and abundant towels. Nice. Beautiful environment in the oaks and nicely landscaped outdoor facilities. However, since one of the features is silence (little shush signs placed throughout the...More

2  Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 5 weeks ago

Arrived hoping the for the spa experience of a lifetime... left feeling like we were ripped off royally. Beyond rude and dismissive staff, debris and bugs in the pools, soiled/wet towels left lying about for hours, and attempts to reach and discuss the issues with...More

6  Thank Todd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 18 April 2018 via mobile

We simply love this place. Great sauna, great pools, beautiful surroundings and everything just works. We are originally from Finland (as is sauna) and we really can confirm that the sauna and temperature in it is exactly as it should be. Great to visit especially...More

Thank Harr15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 30 March 2018

I love this place, it is such a nice escape and I always feel rejuvenated when I leave. I love that there are no cell phones or talking allowed and you can really just disconnect and focus on yourself. It is a little pricey, so...More

1  Thank Ashley Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 March 2018

This place is within 15 minutes of Carmel and is such a wonderful get-away. It is quiet, and my husband and I were able to enjoy the facilities together. I didn't run into any "Shush" police, if anything, all the customer service was helpful and...More

2  Thank killbill814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 March 2018 via mobile

I decided to book myself a Swedish massage early evening at Refuge after working 12 days in a row. Unfortunately it was pouring the day I went and I wasn’t as excited to go but to my surprise it ended up still being a very...More

Thank lilyonapond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 28 February 2018

Its a great place to escape and enjoy a day of relaxation. Always worth getting a massage to add to the whole experience. I think they should remodel and update the women's locker room to accommodate with more restrooms two for the whole place is...More

3  Thank Paula P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 February 2018 via mobile

We went here on a whim, with no expectations. I had read the reviews and thought it might be pretty funny to have to stay silent for the entire visit. Upon arrival, we were told there was a wait, so we sat in the lobby...More

1  Thank JM2007SJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Duy L
25 March 2017|
AnswerShow all 2 answers
Response from TravelwiseSantaCruz | Reviewed this property |
Yes, they require a credit card in advance. You have 24 hours to cancel. If you don't do the massage and just use the facilities you either need to bring a white robe or rent theirs for an additional fee. All the details... More
0
Votes
kwalling7
20 August 2016|
AnswerShow all 4 answers
Response from SWMKerman | Reviewed this property |
it is very close to The Refuge and Uber is the way to fly.. Enjoy!!!
1
Vote
Olga K
20 August 2016|
AnswerShow all 8 answers
Response from SWMKerman | Reviewed this property |
depending on the weekday or weekend and also what is going on in the city, the price can be expensive or very economical.... We enjoy staying in pacific grove. It has a great charm and has the most awesome hotels. We enjoy... More
1
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