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Review Highlights

Great service from this company , we travelled to and from Gili Gede with them and due to the... read more

Reviewed 1 week ago
Wow! Best customer service ever!

We were meant to go to Gili T for a week. Due to high tides the harbour master cancelled all boats... read more

Reviewed 15 August 2018
London, United Kingdom
via mobile
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Traveler Overview
  • Excellent76%
  • Very good17%
  • Average4%
  • Poor1%
  • Terrible2%
Travelers talk about
“fast boat”(61 reviews)
“great service”(45 reviews)
While there are many fast boat services that will transport you from Bali to Lombok and the Gili Islands, Gili Getaway will always go the extra mile for you.
Serangan Harbour, Bali | Serangan Harbour, Serangan, Denpasar 80361, Indonesia
+62 813-3707-4147
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All reviewsfast boatsea sickness tabletsgreat servicecold towelstop deckreturn tripmovie playinghorror storiessaw dolphinswear sunscreensafety briefingfree waterboat rideoffered watergreat boatother companiescomfortable journey
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1 - 10 of 524 reviews
Reviewed 1 week ago

Great service from this company , we travelled to and from Gili Gede with them and due to the recent events on Lombok they had to reschedule our trip times they communicated with us from start to finish about this and everything went like clockwork...More

Thank mfkstf
Reviewed 15 August 2018 via mobile

We were meant to go to Gili T for a week. Due to high tides the harbour master cancelled all boats, which was a pain. I had booked with Gili Getaway. They kept me informed, gave other options, offered a refund. In the end we...More

Thank kaffacakes
Reviewed 25 July 2018

Below is an extract of an email I sent to Gili Getaway. The arrangements they made to get us to Gili T were smooth and flawless. There was a disruption to the Fast Boat Service for our return and we had to take a long...More

Thank Mark S
Reviewed 23 July 2018 via mobile

The company cancels the trip Lombock-Bali and gives me as an alternative a slow ferry, warning me that the trip is 12h, with a dubious security, because there are waves of 4 meters. I tried to contact them by whatsapp and by email and after...More

3  Thank Silvia_Martin_Molina
Reviewed 19 July 2018

Online booking was easy. Confirmation was quick and clear. Staff and crew were attentive and friendly from check-in at Serangan to our arrival on Gili Air. The wait at Serangan was in a comfortable undercover terminal with plenty of seating and water provided. Our bags...More

1  Thank Mum2cookies
Reviewed 17 July 2018 via mobile

Very good. Worth paying for. Easy booking. Limited departure times though. Very efficient and responsive customer service via email. Punctual in fact early. They email the day before to reconfirm. Check in easy. Boats nice and comfortable but small. Not cramped at all. Free small...More

1  Thank Tasneem A
Reviewed 12 July 2018

Due to unforeseen circumstances, my partner and I had to cancel our booking with Gili Getaway. They immediately responded via email with a full refund. We ended up rebooking the ferry one day out and the staff were very helpful in assisting with our last...More

Thank Adrenalinetravellers
Reviewed 9 July 2018 via mobile

I took the fastboat from Gili Gede to Serangan/Bali. My backpack was taken good care of once I checked in at the reception. The trip was very comfortable. It included a movie and a pair of wireless headphones. Candy, water and a wet towel.

Thank Dewi L
Reviewed 9 July 2018 via mobile

We used Gili Getaway for our trip to and from Gili T, and it was a very pleasant experience. The staff are very friendly and professional, the boat is clean and comfortable, the drivers who fetched us from Ubud and also dropped us at the...More

Thank JonathanS6507
Reviewed 3 July 2018 via mobile

This ferry is clean and well organised, with large seating. Complementary sea sickness tablets on check in is a nice touch

Thank Gunther1968
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Questions & Answers
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18 July 2018|
AnswerShow all 6 answers
Response from Dewi L | Reviewed this property |
Hello Bubbelel, it's 123 AUD return. Gili Getaway is the only fastboat company. I would recommend this company cause I find their service very good. If you want to spend less money on a ticket you should try other companies.
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17 June 2018|
AnswerShow all 4 answers
Response from Fabzen93 | Reviewed this property |
you can check-in with large suitcases or backpacks, it was no problem. i think there is a limit of the weight (officialy), but never seen that they would have checked this. we took two times gili getaway and there were... More
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