Okada Manila Resort & Casino

Okada Manila Resort & Casino, Paranaque: Address, Phone Number, Okada Manila Resort & Casino Reviews: 4/5

Okada Manila Resort & Casino

Okada Manila Resort & Casino
4
About
A US$2.4 billion development sprawled in a 44-hectare premium property at the heart of Manila’s fast-rising Entertainment City, Okada Manila sets the new gold standard for five-star luxury. Iconic in its grandeur and lavishly executed in every detail, it is unprecedented in its bold take on elegance and sophistication. As Manila Bay’s crown jewel, Okada Manila is the newest and grandest gaming and entertainment destination in Asia. From its sinfully sumptuous suites and villas, to its award-winning cuisine prepared by expert chefs, to the region’s first indoor beach club, to the prestige brands on offer at its retail glass corridor. And its stunning centerpiece: the grand musical fountain, which rivals other spectacular fountains in Dubai and Las Vegas. The fountain stands as a monument to Okada Manila’s grand vision of building what will perhaps become one of the wonders of the modern world. Breaking new ground with its many distinct innovations, Okada Manila expertly combines advanced technology, top-class amenities, environment-friendly architectural planning, and world-class entertainment options—topped with the kind of exemplary service that personifies a unique blend of Japanese hospitality and Filipino warmth. Okada Manila is the flagship development of Tiger Resort, Leisure and Entertainment, Inc., which in turn is a subsidiary of Japan’s Universal Entertainment Corporation (UEC), a world leader in the design and manufacture of gaming machines.
Suggested duration
More than 3 hours
Suggest edits to improve what we show.
Improve this listing

Tours and Tickets

The area
Address
Popular mentions

4.0
287 reviews
Excellent
151
Very good
68
Average
22
Poor
16
Terrible
30

Ola J
4 contributions
You never ceases to amaze me🥰
Jun 2021 • Couples
Really love staying here!!! You never fail to amaze me in every way, from the staff lobby and house keeping you guys are so amazing, always smiling and very approachable, thank you for the generosity.. from the I.T department who's helping me figured out things, thank you so much.. the amenities are superb from the rooms, hall way, down to the spa and pool.. we really enjoyed it.. till next time🥰🥰
Written 22 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greetings from Okada Manila, Ola J! We're elated to hear that you found our services exceptional. Our team members are ambassadors of the true Okada Manila hospitality service and we thank you for reminding us of their dedication in delighting our guests. We strive to create an atmosphere that blends luxury and comfort, while incorporating modern technology to further enhance the overall experience of our guests. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to IT Department. We look forward to your next visit so as to provide you with an even more extraordinary stay here in Okada Manila
Written 19 July 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Blessie A
1 contribution
SECURITY OF OKADA IS A TRACK
May 2021 • Couples
So I was staying at okada last night with my family when a guard harassed me, asked for my ID and everything. We're about to take a dinner but they disturbed us and held me in a secluded office where everybody were just a male security guards for more than an hour. They didn't allowed my boyfriend to escort me inside and the head of security looks like a boasting maniac. They accused me for room selling when my other account was just hacked by a scammer. I understand what they are saying but at least they should investigate first before saying that I will be banned in the premises. I'm going to sue that security and make sure everyone will pay. That is harassment.
Written 31 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kriss R
Luzon, Philippines1 contribution
What a wonderful stay
Oct 2020 • Couples
This will be my best hotel experience. Staff members were courteous... I was amazed by the huge jacuzzi inside the room. The only thing i missed is the swimming pool because it was closed due to pandemic. Looking forward to come back again!
Written 21 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for sharing your positive feedback, 656krissr! It is our pleasure to be regarded as one of the best hotels. We are pleased that you enjoyed the in-room jet tub as much as our other guests do. Our team takes pride in creating extraordinary and memorable moments for every one of our guests from the time they stepped foot in the hotel till after they check out. We can't wait to welcome you back and hear how your experience will turn out! See you again soon!
Written 27 May 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Elisa Fantillo
2 contributions
Retreat Spa
Jun 2020 • Family
It was truly a relaxing momeny. I got a chance to experience world-class spa. I truly admire the ambiance because it was so grand, expensive and peaceful.
Written 18 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your feedback, elisafants! We take pride in incorporating modern technology to further enhance the overall experience of our guests while ensuring personalized service. We are thrilled to hear that you loved our world class facilities at the Retreat Spa as much as our other guests do and rest assured that we will open more facilities in the future. We look forward to welcoming you back and providing you an even more extraordinary experience in the future!
Written 27 May 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Marga E
Quezon City, Philippines14 contributions
Superb Experience
Mar 2021 • Couples
We had such an amazing experience staying at this hotel. Antigen testing was smooth and we were able to check in right after getting the results. The staffs are all nice and greets you whenever they see you. Our Executive Suite is super nice, and the view is really amazing. It's really worth it! Breakfast is also good, and we had it in-room since buffet is closed, but still loved it, and it's safer! They also surprised us with an anniversary banner and cake which is soooo sweet. Thank you so much, Okada for this lovely experience. We'll definitely come back and recommend you to our friends!❤️❤️❤️
Written 28 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Belated happy anniversary, Margalablab! Thank you for choosing Okada Manila to celebrate such special occasion. We work very hard to ensure we provide the best and most memorable experience to each guest and we are delighted to learn that this reflected in your last visit. We are also pleased that you enjoyed your stay and the view from your luxurious room. Thank you once again, and we hope to celebrate another special occasion with you in the future!
Written 20 May 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ben Heyman
Taguig City, Philippines29 contributions
A wonderful staycation!
Feb 2021
With all of the COVID restrictions, my wife and I have not been able to take our 6-month-old son anywhere. We were very excited to learn that we could come to the Okada for a staycation! A lot of the restaurants and amenities are currently closed, including the fountain, but we still thoroughly enjoyed our stay!

From all of our inquiries before our stay to our arrival and throughout our stay, everything was wonderful. We arrived to the incredibly helpful staff who valeted our car, took our luggage, and escorted us to the check-in desk. We completed COVID tests upon arrival, which were done very quickly. We were then shown to our room, to which we found we were upgraded to an incredible suite, and our luggage arrived shortly after. We had an issue with some of the lights in our unit not turning off the first night, but the problem was corrected the next day.

It was so nice to be able to walk around the property with our son. Even sitting at the Starbucks felt like such a luxury! The property did get crowded on Saturday and Sunday, with a lot of large events taking place and day guests coming to visit. I will say that those guests do not require COVID tests, so it seems a little silly that you are required to have one only if you are spending the night.

Nonetheless, our stay was wonderful and in particular, I would like to call out Timothy from the pool bar, Yussep from guest services, Rea from the concierge, Chris at the front door, and Jeffrey from guest services who all made our stay wonderful. We hope to be back soon!
Written 10 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sia
Quezon City, Philippines2 contributions
DISAPPOINTING AND STRESSFUL STAY
Feb 2021 • Couples
They’re good at surprises. Booked ahead of time for a 2-night stay to spend our first Valentine’s celebration as a married couple. All our booking requests which they confirmed and agreed to upon booking were ALL disregarded without any notice. Just found out that none were accommodated upon checking in to our room. What a surprise. I guess they’re living with they’re objective on making your experience memorable—in a bad way. Spent our first day just waiting for updates and follow ups. What a waste of time and money. So disappointing.

We are supposed to be relaxing now. but here I am writing a review about our bad experience on our day 1 at Okada.
Written 14 February 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Greetings from Okada Manila, 2142021! Thank you for sharing your feedback, and we apologize that your experience turned out memorable in a different way. Rest assured, we continuously strive to improve our services to provide an extraordinary experience to all of our guests. As to your feedback regarding your room preference, please be informed that we took note of your request upon reservations but all our rooms are subject to availability upon arrival. At the time that you raised your concern over the phone, we took action and we are able to move you to your preferred room. We continue to strive for excellence and hopefully we will be able to impress you on your next visit.
Written 16 February 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Gel C
2 contributions
Exceptional
Feb 2021 • Family
I highly recommend this place. Exceptional service is the reason why I keep on coming back. From their front desk , room service and most especially the pool area. Would like to really commend Sarah and Menard from the pool area, very effective and efficient. They’re very polite and accommodating. Simply love this place. Kudos for having a great team.
Written 7 February 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for the outstanding review and recommendation, 260gelc! We are more than happy to have made your visit a memorable one. We will make sure to continue the true Okada Manila hospitality service. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Sarah and Menard of Pool Bar. We look forward to welcoming you back here and providing you an even more extraordinary experience.
Written 8 February 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Delio D
3 contributions
5 star service at the coral pool
Jan 2021 • Family
Highly recommended to all family and friends that want to unwind and relax. We had a great experience because of the staff at Coral Wing Pool specially at the Pool Bar staff tim and sarah they keep us entertain and they are very accommodating they are serving different kinds of cocktails that will made your day and food is also excellent!!!! The safety protocols are also followed here.
Written 28 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for the outstanding review and recommendation, deliod2018! Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Tim and Sarah of Pool Bar. We look forward to welcoming you back and providing you with an even more memorable stay in the future!
Written 1 February 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ria Pereña
Metro Manila, Philippines6 contributions
Awesome! Amazing! Wow! Okada!
Jan 2021 • Family
My mother in law got a complimentary stay here today and we are really amazed with all the hotel staff because you really feel their kindness! I forgot the name of the Front desk staff who assisted us but she was very kind and explained everything we would need to know without even asking first. I should know because I work in other Hotel. 😉 I want to commend especially those friendly staffs at the Pool Bar located at the swimming pool namely Timothy, He’s really nice and so approachable. He even offered us to take our beautiful photos there and He told us some good insights about the Hotel. Menard, Neil, Jothan and Paul are also nice and very accommodating! 👍🏻

Everything in the Room is controlled by an IPad. From the Lightings, AC, TV, Map, Minibar, etc! This is really awesome experience for us! Plus the sanitation and cleanliness are also great! Overall our stay was really superb! 👍🏻😘

Thank you, Okada Manila!❤️

We should go back! 👍🏻☺️
Written 7 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests, MhonRia! We are elated on hearing how we were able to make your staycation at Okada Manila an extraordinary one. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team especially to Timothy, Menard, Neil, Jonathan and Paul of Pool Bar. We take pride in incorporating modern technology to further enhance the overall experience of our guests while ensuring personalized service. We look forward to your next visit so as to provide you with an even more extraordinary stay here in Okada Manila.
Written 7 January 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Showing results 1-10 of 244
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing