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The Fairlawns Spa

1 Alma Road | Fairlawns Boutique Hotel & Spa, Sandton 2090, South Africa
+27 11 804 2540
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Review Highlights
Shocking spa experience - a real waste of potential

We visited this spa at the recommendation of a friend. We read the description on their website... read more

Reviewed April 1, 2018
Grant H
,
St. Albans, United Kingdom
Relaxing

I went to the Spa twice in August 2017. Originally only booked for a couple of hours on my first... read more

Reviewed September 16, 2017
Theresa L
Read all 17 reviews
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Overview
  • Excellent17%
  • Very good11%
  • Average5%
  • Poor23%
  • Terrible44%
Jul 3, 2017
“Disappointing”
Apr 1, 2018
“Shocking spa experience - a real waste of potential”
LOCATION
1 Alma Road | Fairlawns Boutique Hotel & Spa, Sandton 2090, South Africa
CONTACT
Website
+27 11 804 2540
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1 - 10 of 17 reviews

Reviewed 1 April 2018

We visited this spa at the recommendation of a friend. We read the description on their website and it appeared idyllic. This was also where my wife and I got engaged, and decided it would be nice to do a trip down memory lane. Sadly,...More

1  Thank Grant H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 16 September 2017

I went to the Spa twice in August 2017. Originally only booked for a couple of hours on my first visit, and then booked again a week later. I first had the Collagen Intense Facial & Jetlag Recovery massage. The second time I had the...More

Thank Theresa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 July 2017

Information on treatments and availability was poor and contradictory. I had been looking forward to a nice massage and beauty treatments to melt away the tension. Instead my interaction with the staff was frustrating and time consuming. More importantly, the therapist had a heavy hand...More

1  Thank worldtraveler16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 20 February 2017

I arrived to what seemed like an idyllic setting. The grounds are beautiful and my first impression of the spa is that is was lovely and serene. The staff at reception gave me a warm welcome and it all seemed to go well. However, once...More

2  Thank Camilla54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 9 October 2016 via mobile

The steam room was unusable - sagging stained roof, a lot of water dripping off & smelled of mould. They had a sign saying that they would fix it but who knows when that will be. Awkward waiting area and treatment was average at best....More

2  Thank LinB09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 10 March 2016

My wife and I had a thoroughly enjoyable experience in this well appointed and managed Spa . We had a 'couples' hot stone massage performed by two very pleasant young ladies . The massage room was inside however it is possible to have it done...More

Thank Jack M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
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Reviewed 6 December 2015 via mobile

Terrible service😡😡😡 Booked a full day spa session for 3 (to finish at 17:00), told to arrive at 8am only to find the place deserted. No receptionist in sight, no welcoming personnel & no beauty therapists. Eventually one of the therapists showed up at about...More

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 September 2015

Not a good experience at all. I was taken there for my 70th Birthday for a mani pedi and spa experience. It was a disaster from start to finish. Untrained staff, shoddy service, my toes are still damaged to this day from the person who...More

1  Thank ESKMiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 21 July 2015

After a pleasant outing, driving around town we were looking forward to being treated on a cup of tea and cake in pleasant surroundings. It was a lovely warm Saturday afternoon, therefore we preferred to sit outside on the patio overlooking the pool. Although there...More

1  Thank Fransiolemtru P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 17 July 2015 via mobile

Took my wife for a birthday couples treatment. SPA treatment was way to close and personal with way too much focus on both of our private parts, with both of our asking "to stop". Will definitely not be visiting again. Lodged formal complaint and response...More

2  Thank Sean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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