主席先生，我们的手写证书当然是有效的，如果任何客户遇到与他们有关的任何问题，他们只需要与我们联系，并且我们向他们保证，无论有什么问题，我们都会找到一种可以使客户满意的友好解决方案。 我们还提供由G.I.A.我们的大多数宝石都是合格的宝石学家，可以在线验证。如果此证书不适用于所购买的宝石，我们可以根据客户的要求购买一枚或两天。 希望我们已充分回答您的问题。 谢谢。

Dear AlRewesh, We are glad to hear that from your recent visit to our establishment, you were really impressed by our gem gallery, and how nice it was to learn from your comment that it was of great interest for you to have seen the original forms of gems, how they are cut and polished and converted into attractive jewelry. You should have been really thankful to your tour guide for having taken you on such an informative tour to such a place. And, you supposedly have purchased a two-tone colored gem which was classed as “fake” by your jeweler. What a pity! Dear AlRewesh, you should have first verified the gem with a reputed colored stone gemologist. Normally your jewelers are more knowledgeable about metal and Diamonds, than of colored stones. They only give their opinions which are not binding, but the customer feels complicated. A gemologist would provide you a certificate. But AlRewesh, why did you not write to us first as you have our company name, address and e-mail address from our invoice. Sad to say, some jewelers, maybe due to ignorance, deliberately condemn Sri Lankan gems just for pleasure and to stay in business. AlRewesh be careful. Do not fall into their traps. Jewelers would not normally check gem-stones for valuation. Leave it to the gemologists. So, AlRewesh, send the complains if any, directly to us, and do not forget to quote the invoice number and include a gemologist's certificate, and await our response, and until you verify facts, refrain from posting comments on TripAdvisor, just because someone else wanted you to do so. Thank you.

Yes............................ask for the Sales Assistant named Sandarenu we found her to be knowledgable and helpful.