We went to this shop with our tour driver. The shop is lovely with lots of helpful friendly staff... read more
Dear AlRewesh, We are glad to hear that from your recent visit to our establishment, you were really impressed by our gem gallery, and how nice it was to learn from your comment that it was of great interest for you to have... More
Dear AlRewesh, We are glad to hear that from your recent visit to our establishment, you were really impressed by our gem gallery, and how nice it was to learn from your comment that it was of great interest for you to have seen the original forms of gems, how they are cut and polished and converted into attractive jewelry. You should have been really thankful to your tour guide for having taken you on such an informative tour to such a place. And, you supposedly have purchased a two-tone colored gem which was classed as “fake” by your jeweler. What a pity! Dear AlRewesh, you should have first verified the gem with a reputed colored stone gemologist. Normally your jewelers are more knowledgeable about metal and Diamonds, than of colored stones. They only give their opinions which are not binding, but the customer feels complicated. A gemologist would provide you a certificate. But AlRewesh, why did you not write to us first as you have our company name, address and e-mail address from our invoice. Sad to say, some jewelers, maybe due to ignorance, deliberately condemn Sri Lankan gems just for pleasure and to stay in business. AlRewesh be careful. Do not fall into their traps. Jewelers would not normally check gem-stones for valuation. Leave it to the gemologists. So, AlRewesh, send the complains if any, directly to us, and do not forget to quote the invoice number and include a gemologist's certificate, and await our response, and until you verify facts, refrain from posting comments on TripAdvisor, just because someone else wanted you to do so. Thank you.