Isini Gems & Jewellers
Isini Gems & Jewellers
3.5
Speciality & Gift Shops
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8:30 AM - 6:00 PM
Monday
8:30 AM - 6:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 6:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM
Sunday
8:30 AM - 6:00 PM
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About
Isini Gems is committed to providing our customers with the best value, quality, service and selection of Ceylon Sapphires, Diamonds, Pearls and other gemstones and jewellery in Sri Lanka. The store was initially started by its founder as a small scale store and since then it has grown into one of the most respected gem and jewellery retailers in Sri Lanka, and presently serves local as well as foreign customers. Since the beginning we have ensured high quality and unique designs in our jewellery collection and treat each customer as a unique individual. Our skilled and talented jewelers are dedicated to bringing you the finest jewellery using only the best-quality Sri Lankan gems available.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.5
188 reviews
Excellent
53
Very good
61
Average
17
Poor
10
Terrible
47

Chadi C
9 contributions
Aug 2022 • Couples
Great explanation, video documentary, tour , you can see how they dig and extract the gems , the guide answered all of our questions but they always expect you to buy from them, felt like his face changed when we didn't buy
Written 24 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chadi C, thank you very much for your review, we always try to do our best to enlighten everyone who visits our store about the rich history of the Sri Lankan gem trade. We'd also like to note that anyone who visits any of our showrooms aren't obligated to make any purchases and we apologize if you were made to feel like you did, we will take steps to ensure that does not happen again. Once again thank you for your review, your feedback greatly helps us in improving our service.
Written 26 August 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kevin
1 contribution
Jun 2022 • Business
It’s a planned scam, don’t trust anybody that tells you otherwise. Let me tell you my story. Paid 250€ for a ruby (0.45c) and a sapphire (0.67c). Found the very same gems on eBay for <50€! Absolutely a scam! The visit feels really positive. You get a video presented, get a small guided tour and then you get a positive feeling at the shopping place. No WIFI or 3G inside, so no way of verifying the information presented. My tour guide, who I thought was a really down to earth guy, told me that the prices are fair and good. Now I’m sitting here, thinking of how stupid I was. It felt relatively safe and trustworthy compared to other places. Mistakes were made, lessons learned!
Written 19 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kevin, we are sorry to read your review as it appears you have written it based on your misconceptions. Sir, eBay is not an authority on valuing gemstones, in fact many layman have been scammed by purchasing gemstones from eBay. If you search for sapphires on eBay I'm sure you'll even find 1 or 2 carat ones for as low as 30$! should you be brave enough to actually purchase one of these eBay gemstones, we're sure that you'll either find it's of very low quality or not even real. Determining the value of a gemstone isn't like valuing a watch or other man made products, colored gemstone such as sapphires are valued on many factors such as cut, color, clarity and carat weight! each gemstone is unique and has to be valued based on it's individual merits, meaning that only a gemologist after examining the gemstones can determine the value. As such if you want to know the real value of the gemstones you purchased please consult a gemologist! Should you require any further clarification or information please feel free to email us at customercare@isinigems.com and we'll be happy to assist you. Thank you.
Written 25 June 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Janka L
1 contribution
Mar 2020
I do not recommend this shop by any means!!!! 9 months ago I bought earrings worth 145 600 rupees in the store. However when I tried them on in my hotel room I found out that earings were damaged and also the quality was poor. Then I returned the earrings and they promised to refund the money back to my account. By this day, I have not received my money, so I have neither the money nor earrings. I tried to contact the store multiple times but they did not respond to emails or other communication at all. They are cheaters and ruined my holiday.
Written 16 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
511jankal, we are very sorry to learn of your experience. We pride ourselves on manufacturing some of the finest jewellery in Sri Lanka and usually received high praise from our other customers. We will look into the reason for the laps in quality and see that it is not repeated again. With regards to your refund we apologize if there has been a delay as all our showrooms had to be shut down due to the Covid-19 pandemic. We are now in the process of opening a few of our showrooms and are working with limited staff. Please email us at customercare@isinigems.com with your invoice number and we will do our best to assist you on this matter. Thank you.
Written 4 October 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JulianDJC
London, UK4 contributions
Dec 2019 • Couples
This is our third time visiting Sri Lanka and we were fortunate enough to stumble upon Isini Gems.

When we entered we were greeted by a lovely woman who ushered us upstairs to view a documentary film on how gemstones are mined in Sri Lanka, It was very interesting and my wife and I were quite surprised by the fact that they still use the same methods that were employed hundreds of years ago, with seemingly the only exception being an automated water pump.

After the documentary we were met by a gentleman who gave us a tour of their museum and workshop, he showed us what the gemstones look like before and after polishing and told us about the rich history behind all the gems in Sri Lanka. The tour ended in the showroom that was quite large and had a staggering amount of jewellery from gold to silver.

A Blue Sapphire ring caught the eye of my wife and after a bit of negotiating we were able to have it for a reasonable price, and the best part is that when we had it valued in Colombo we received a valuation that was 300£ more than what we paid! My wife and I are ecstatic and we can’t recommend this place enough!

Thank you Isini Gems for making our trip all the more memorable!
Written 7 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JulianDJC, thank you for taking the time to share your thoughts on the experience you had at our establishment. We are glad to hear that you and your wife enjoyed your visit and that our staff was able to assist you in purchasing an item that was to your liking. We are very happy to hear that you received a positive valuation for the item and we hope that we will see you and your wife again the next time you visit Sri Lanka. Thank you.
Written 7 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ben A
15 contributions
Aug 2019
It is really a tourist trap.You can get fake jewellery for height price. You could take a look on my photo below. Also they give you a certificate that doesn't prove anything and what can you do with it when you are thousand miles away.
Written 11 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ben A, we usually appreciate any feedback we receive be it positive or negative however, the claims you and your wife have made are flat out false and grossly misleading and frankly we are stunned by what we read in your review. Your statement about being thousands of miles and being helpless is totally false, as we recognized the pictures you posted and recalled that you had contacted us via email claiming that the sapphire is “losing its blue color” and that “there appears to be liquid or dye coming out of the sapphire”. To which we replied stating that the stone appears to have color zoning which is considered a common trait of sapphire, however that we have never heard of a case where “liquid or dye” is excreted from the gemstone causing it to lose its color! This of course had us very concerned and we clearly requested that you send the item back to us in Sri Lanka either via an acquaintance or a courier such as DHL or FedEx so that we could have the item tested and provide you with a replacement sapphire which in addition to our company certificate could also come with a certificate provided by a G.I.A. trained gemologist so that you would have peace of mind with the new replacement stone. However, to this date we have not received any response from you or your wife to our email that was sent Sun, 13 Oct 2019, and yet months later you write a review with misleading and false claims of “fake gemstones” and “being too far away to do anything about it” if there is even a shred of evidence to support any of your claims we suggest that you send it to us as you already know our email address!
Written 16 December 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hauke G
3 contributions
Nov 2019 • Couples
Thank you Mr. Fazeer for your advice!
It was a great experience to see this beauty.
I recommend to see the gemstones to everybody.
Written 8 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hauke G, thank you for taking the time to share your thoughts on the experience you had at our establishment. We are very happy to hear that you found your visit enjoyable and that our sales executive Mr. Fazeer was able to assist you. We once again thank you and hope to see you again the next time you visit Sri Lanka.
Written 11 December 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amelia
Hampshire, UK4 contributions
Nov 2019
We have started with small demonstration video and that was quite informative, then they took us to the gem and stones carving place where all the Jewelries made. The gentlemen who explained the process is knowledgeable in every aspects, we bought a ceylon sapphire stone for my ring which Im planing to get made for my engagement, this is a really nice place with really nice people
Written 20 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ameeliate, thank you for taking the time to share your thoughts on the experience you had at our establishment. We are very happy to hear that you enjoyed your visit and that our sales executive was able to assist you in picking out a Ceylon Sapphire for your engagement ring. We thank you and hope that we will see you and your future spouse again the next time you visit Sri Lanka.
Written 20 November 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amber H
Dakota, MN1 contribution
Nov 2019 • Couples
I loved the tour they provided of their facility, we saw how gems are craved out from the scratch :) the introduction video was informative. Excellent collection of Gems and It's not costly like the other places we visited in Sri Lanka as well as Thailand

Recommended visit in Kandy to buy Gemstones
Written 19 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amber H, thank you very much for taking the time to share your feedback on the experience you had at our establishment. We are immensely delighted to know that you enjoyed your visit and we appreciate your statements on our jewellery and gemstone collection. We do our best to provide jewellery and gems in Sri Lanka with prices that are competitive, so that most people that visit our establishment would be able to take with them something like a Ceylon Sapphire as a reminder of their experience in Sri Lanka. We once again thank you for your review and hope that you will visit us once more should you find yourself in Sri Lanka again. Thank you.
Written 19 November 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cilviade70
South Africa4 contributions
Nov 2019 • Family
I went to this place purely on the basis of online customer reviews I think I made the right decision, Dammika, Bisul and Entire Staffs were perfect in understanding our needs

I bought a Green Garnet Bracelet which looks really greate ❤️

The workmanship was great and price as very resonable, we were very happy with the service and quality that my cousin had a ceylon sapphire ring made, which were equally as stunning

A big thank to Mr Bisul and rest of the Isini tram!
Written 2 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CilviaSA, we greatly appreciate the statements you expressed within you review. We are delighted to learn that you enjoyed the experience you had at our establishment and that our staff was able to help you in locating something that was to your liking. The Green Garnet (Tsavorite) bracelet you purchased does look quite good if we do say so ourselves, we also thank your cousin for their purchase of a Ceylon Sapphire which like Green Garnet is a highly desirable gemstone. We hope that you will visit us once more should you find yourself in Sri Lanka again. Thank you.
Written 3 November 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Julijan F
1 contribution
Oct 2019 • Couples
Great presentation, very interesting. Congratulations to Mr. Fazeer and his team. Suggest visiting
Julijan
Written 31 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julijan F, thank you very much for taking the time to share your thoughts on the experience you had at our establishment. We are glad to know that you enjoyed your visit and that you chose our establishment to purchase jewellery on your tour of Sri Lanka. We appreciate your statements and hope that you will visit us again should you find yourself in Sri Lanka again. Thank you.
Written 31 October 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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ISINI GEMS & JEWELLERS (Kandy) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Isini Gems & Jewellers

Isini Gems & Jewellers is open:
  • Sun - Sat 8:30 AM - 6:00 PM
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We recommend booking Isini Gems & Jewellers tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 8 Isini Gems & Jewellers tours on Tripadvisor