Stunning Tours
Stunning Tours
4.5
Multi-day ToursCultural ToursHistorical & Heritage ToursBus Tours
12:30 AM - 9:00 AM
Monday
12:30 AM - 9:00 AM
Tuesday
12:30 AM - 9:00 AM
Wednesday
12:30 AM - 9:00 AM
Thursday
12:30 AM - 9:00 AM
Friday
12:30 AM - 9:00 AM
Saturday
12:30 AM - 9:00 AM
About
Stunning Tour provides tour packages to China, Japan, Thailand, India, Vietnam, Peru, among other countries. We are specialized in guided tour with professional English-speaking guides. Our relationship with major airlines also enable us to provide competitive air-inclusive packages. Our company provides tour services to over 4,000 U.S. and Canada travelers annually. Stunning Tours is located in Southern California, welcome to stop by!
Xi'an, Shaanxi, China

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles229 reviews
Excellent
176
Very good
17
Average
8
Poor
5
Terrible
23

Yokell
1 contribution
5.0 of 5 bubbles
Sep 2020 • Couples
I did a lot of research before signed up for the Japan Stunning trip. For a similar itinerary at another company the price is at least doubled. I am amazed by the value. Now because of the coronavirus I have also postponed my trip to 202- without any additional cost. I am confident we will have a vaccine by the end of 2020.
Written September 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Moon
2 contributions
5.0 of 5 bubbles
Feb 2020 • Family
I contacted stunning tours due to the concern about the coronavirus in China last week. They offered me free reschedule of the tour to any date in 2020 or 2021. After discussions with my family we still couldn't decide when to go. So the company said it's okay to decide later and just tell them. This company cares their clients a lot and truly makes effort to make people happy. I am sure we will have a wonderful time on the China trip with them!!
Written February 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Candy
1 contribution
5.0 of 5 bubbles
Jul 2020 • Family
Tour was originally booked for September. I was told that I could pay for the remaining balance in August. Eventually I decided to rescheduled my trip for 2021 September and Stunning Tours waived the change fee for me. Very decent company.
Written July 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Carrie I.
1 contribution
1.0 of 5 bubbles
Nov 2020
Read the reviews of Stunning Tours on Google Reviews to see how this travel company has ripped off consumers during the Covid pandemic. In January 2020, I booked a guided Japan tour with Stunning Tours for my family. I paid for 1/2 of the trip. The trip was supposed to happen in November 2020. Due to the pandemic, I requested a refund, which Stunning Tours agreed to (less $300 cancellation) in July 2020, after I got Travelzoo involved. I signed and submitted the cancellation form that Stunning Tours emailed to me. Stunning Tours said my refund would be issued a few weeks after the original departure date in November 2020. Fast forward to February 2021 and I still have not received a refund. My emails go unanswered, unless I get Travelzoo involved again. And the phone calls go unanswered as well. This travel company cannot be trusted.
Written February 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Carrie, Have you received your refund to this date? If you haven't please contact info at stunningtours dot com today.
Written February 17, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

anna b
9 contributions
1.0 of 5 bubbles
Sep 2020
Buyer beware. I bought a China tour with them for April 2020. I paid the downpayment. They were very quick to collect the money and sent constant reminders on when the payments were due. Due to COVID I rescheduled the tour to April 2021. However, due to other circumstances in September of 2020 I contacted them for a full refund for the trip. I sent in the forms they required for the refund to be processed. I emailed and followed up with them on the status of the refund. All I was getting was a delayed response why they cannot provide the refund: first they told me that they cannot refund to the card, they had to mail the check.; 2. second, they told me that it it not a full refund because of the cancellation fees and when asked to produce the policy, they emailed us a snippet of cancellation policy without full company policy as it is usually written in the procedures pamphlet; 3. they emailed me stating that it would take them about 10 weeks to mail the check for refund.; 4. When deadline to mail the refund passed, they were asked to mail it by UPS, FEDEX or certified mail so it can be tracked, no response. 5. They take about 15 days to respond and point fingers at each other who "might" have an answer on refund: Lyra Song, Peter who is supposedly the manager, Yvonne Hou are the people so far involved in this charade. 6. I sent in refund request form several times per their request as if they lost the original ones somehow including my emails. Do not deal with this company, they will take your money and this appears to be a total scam.
Written December 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, can you please send your booking information to info at stunningtours dot com so I can look into the issue? Thanks
Written February 17, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

vanberk
berkeley ca53 contributions
2.0 of 5 bubbles
Apr 2020
I was promised a refund for our April China tour that was cancelled. Similar to others, I received an email on April 18th, saying not to be surprised if the money wasn't in my account before June 10th. It's now heading on 7 weeks after that June 10th date and no one is responding to my emails or phone messages.

I understand things are hard, but I'd planned on using this company once tourism opened back up, but how can I when they ghost me?
Written July 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sir/Madam, What's your booking number and your travel agent? We will check for the status now. Best, Stunning Tours
Written July 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stephanie
1 contribution
3.0 of 5 bubbles
Sep 2022 • Couples
My husband and I joined on the 11 day Spendid Japan tour in September. The process for booking was good. We bought tickets with air, but that was cancelled a few weeks after we booked, so we had to book our own flights. Which, of course was more expensive than what we initially paid when booking with Stunning Tours. Our emails were answered quickly. We were picked up promptly from the airport and sent to our hotel.

Our guide, Mohini, was initially very enthusiastic and did her best. As the tour went on, we felt like the quality of the tour declined. In the beginning, she would give us history, etc and take us around the location if we wanted. Later on, we were just dropped off at locations and told to meet back in an hour, two hours, etc and no one could really find her. At some locations, we were stuck for 1-2 hours when it could have been a 30 min stay (ie: outdoors Japanese Garden in sweltering heat, Tokyo Tower literally 2 floors, not including the 2 viewing decks). Most of our group was at the meeting spot earlier than the tour guide by 30 mins.

At another location (Meiji Shrine), we took 10-15 mins to walk there and were ushered back to the bus after only being there for 15 mins. We barely had time to look around. Asakusa was the best part of our souvenir shopping, but they dropped us there at 08:50 am for an hour when most of the shops opened at 10 am. We went back during our free day and it was amazing. Some places were closed, some plans changed (we tried to be understanding that covid changed things, but shouldn't this have been checked on the day before we left at least?). Two of the optional tours were cancelled completely and our tour guide left 2 days before we did.

I think the worst part was when we were taken to Ginza (high-end retail) to do our souvenir shopping. No one bought anything because who has money to buy souvenirs from Dior, YSL, Prada etc? Not to mention, we have those stores in the US already. We were dropped there for 2.5 hrs. All in all, the tour was okay, but left a lot to be desired.
Written September 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guest, Thanks a lot for the valued information. The reason that we weren't able to provide the air inclusive packages is that the airlines we have contracts with(Air China and China Eastern) aren't flying the route this year. As you can see in your booking, the package you got was $1199(land only package)+the airfare. We refunded the air portion back to you, and also lowered our land only package price from $1199 to $999, which is a $200 per person price deduction. We know it's not our fault, but we offer the $200 per person discount just for the inconvenience you experienced. I want to thanks again for providing us feedback about the tour guide. We have already suspended our association with her after this group returned to the U.S. Since the pandemic, many of our previous tour guides decided to leave the travel industry, and it's difficult to find good guides. But that's not our excuse. We will hire new tour guides with good experiences and reputation for all our future tours. I hope we can still earn your business sometime in the future. Have a wonderful day!
Written September 28, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Arif S
1 contribution
1.0 of 5 bubbles
Aug 2021
I have booked a tour to Japan for October 2022 & paid half as a deposit.
I have called them several times to get an update on our tour but no call back as yet.
I will request a refund via my credit card if they dont respond this week
Written June 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Sir/Madam, can you let me know which email address you used to contact us? Please call 866 536 8299 if you don't receive a response on time. Or you can send an email to sales@stunningtours.com. I am sorry for the inconvenience.
Written June 21, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Uri P
Spring, TX1 contribution
2.0 of 5 bubbles
Mar 2023 • Friends
I do NOT recommend this tour company. We booked our 9 Day Splendid Japan tour (air inclusive) for 2022 but were never told it wasn't happening because the country was closed for tourists, so it was pushed to this year ('23). Then we get notified that the airfare is more expensive so we have to fork over an additional $350 per person. Finally, they booked our flights and we got our itinerary, yay we're on our way to Japan...wait, one day late?! Our tour group had already left Osaka when we arrived so we LOST one day of our 9 day vacation. Which, actually is even less than that because they include the travel days as part of the trip? So now we've missed the optional Hiroshima day because we have to catch-up to our group and take a separate bus to Kyoto, which we also missed the full experience of. What did they offer as compensation? ONE measly optional excursion. I will say that the tour guides were competent and knowledgable and the tours were adequate, though as with most organized tours can feel bit rushed.
Japan is an amazing place and I highly recommend visiting, just NOT with Stunning Tours.
Written March 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lee T
1 contribution
5.0 of 5 bubbles
Aug 2022 • Couples
Before the Pandemic I organized a group of 25 guests and we signed up for a China trip with Stunning Tours. Unfortunately Covid 19 ruined the travel business. Instead of cancelling the tour, my client chose to postpone the tour to a later date. Two years later China still has no sign of reopening, so we decided to apply our payment toward a different trip. And we went to Japan instead. I was so glad we made this decision. We had to apply for a visa, and pay for higher air tickets, but they were all worth it! Japan is such a clean, lovely and beautiful country. Everything we experienced in japan was a delight, just like the name of the tour "Japan Delight". Stunning Tours weren't able to deliver the air inclusive package because Air China isn't operating this year. We all booked air tickets on our own. Stunning Tours still provided airport greeting and pick up services and it was very comfortable and convenient. If you are looking to book a Japan tour, try to book osaka arrival because of the smaller airport, so it's easy to get around!
Written August 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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