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Review Highlights
Excellent Trans-Mongolian rail reservation service!

In May 2018 we took a 2-week independent train adventure from Beijing to Saint Petersburg with... read more

Reviewed 5 days ago
Tekadog
,
Anchorage, Alaska
Trans Siberian railway was wonderful a great experience, we booked our tickets were booked by real Russia, all worked we

We had an amazing trip, the railway tickets were booked through real Russia and the handled the... read more

Reviewed 1 week ago
chrsfln
,
france
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Traveler Overview
  • Excellent89%
  • Very good7%
  • Average0%
  • Poor2%
  • Terrible2%
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“train tickets”(23 reviews)
“ulan bator”(6 reviews)
“russian visa”(6 reviews)
About
Real Russia are an award-winning travel agency with 15 years experience providing travel and visa services across the Trans-Siberian. Whether you're a backpacker in need of a visa and a set of train tickets before you set off to explore the vast...more
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Moscow 129085, Russia
Reviews (97)
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1 - 10 of 95 reviews
Reviewed 5 days ago

In May 2018 we took a 2-week independent train adventure from Beijing to Saint Petersburg with several stop-overs along the way, using rail reservations made for us by RealRussia. Everything went perfectly, thanks to the considerable efforts by Alla Menshikova and her colleagues. The whole...More

Thank Tekadog
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 2 days ago

Dear Tekadog, Thank you so much for your wonderful review! Were glad we could help you plan this trip and you had such a wonderful time! Kind regards,

Reviewed 1 week ago

We had an amazing trip, the railway tickets were booked through real Russia and the handled the visa applications..it was certainly a fabulous experience, we loved the train journey, met lots of really wonderful people. We had booked our Airbnb stay in Moscow ourselves ..really...More

Thank chrsfln
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 6 days ago

Dear Chrsfln, Thank you so much for your wonderful review and we're glad you had such an amazing Trans-Siberian adventure! Kind Regards,

Reviewed 1 week ago

We found RealRussia through Seat61 and were glad we did. Helped with Train Travel, Excursion, Accommodation. Might cost a little more but very efficient, helpful, responsive, and friendly.

Thank oldies20162016
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 6 days ago

Dear Oldies20162016, Thank you for your review, we're so glad you had such a positive experience with us! We hope you have had an amazing trip! Kind regards,

Reviewed 2 weeks ago

We booked our train tickets for the transsiberian railway with Real Russia and found them to be professional, reliable, responsive and very helpful. We started in Moscow and went to Beijing with stops in Irkutsk and Mongolia. Communication was great and all our questions answered...More

Thank Bine F
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 1 week ago

Dear Bine F, Thank you for your kind review! We're glad you had an amazing trip and could help you plan this! Kind Regards,

Reviewed 2 weeks ago

We used Real Russia to arrange a trip by train from Beijing to Paris. Like another recent reviewer we found then through The Man in Seat 61 website. With many stops on the way our trip involved 11 different train bookings. Everything went without a...More

Thank JKM73
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 1 week ago

Dear JKM73, Thank you for your kind review and we're glad we were able to make the booking process less daunting! We hope you had a fantastic journey.

Reviewed 2 weeks ago

We used Real Russia to assist in booking trans-Mongolian rail tickets with multiple stops along the way. They were incredibly professional, with great communication and an excellent level of service. Their customer service was fantastic and they did everything possible to ensure our trip ran...More

Thank TimD_82
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 2 weeks ago

Dear TimD_82, Thank you for your review! We're glad we were able to give you such a positive experience and hope you had a brilliant Trans-Mongolian adventure! Kind Regards,

Reviewed 2 weeks ago

I used Real Russia to purchase our recent Trans-Mongolian trip. They provided documentation so that I could get my Russian visa. We corresponded entirely by email. Sometimes I was required to chase for answers by email, but overall, responses were timely and thorough. It is...More

Thank wanderingnomad111
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 2 weeks ago

Dear wanderingnomad111, Thank you for your comments, we're glad we were able to reduce some hassle for you so you could focus on enjoying your Trans-Mongolian adventure, we hope you had an amazing time!

Reviewed 2 weeks ago

Really helpful and honest. Refunded me quickly when i realised i didn't need any registration. Super site with all the information you need. Highly recommend it

Thank Zjffi F
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 2 weeks ago

Dear Zjffi F, Thank you for your review! Our team work hard to provide honest, reliable information and we always put travellers having the best experience possible at the front of everything we do so your comments are highly appreciated!

Reviewed 2 weeks ago

Real Russia did a great job with my train trip from Moscow to Mongolia. The only place they let me down was a Moscow walking tour of Arbat and the Moscow subway. The guide for the subcontractor they use in Moscow was not that good....More

2  Thank Keith86
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 2 weeks ago

Dear Keith86, Thank you for your positive comments regarding your train trip from Moscow to Mongolia. We were sorry to hear you were not happy with your walking tour or the reimbursement offered.We work hard to build relationships with travel partners who offer high-quality experiences...More

Reviewed 4 weeks ago

The folks at Real Russia, particularly Alexandra, helped us organise our Trans-Mongolian trip and prepare some of the documentation for our visas. The staff were very responsive and helpful in every aspect. Even during our trip they provided high-quality customer service making sure we found...More

Thank molexroots
RealRussiaLtd, Marketing Executive at Real Russia, responded to this reviewResponded 3 weeks ago

Dear Molexroots, Thank you for your kind review. We're glad we were able to help make planning your Trans-Mongolian adventure so smooth and hope you had an amazing experience! Kind regards,

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