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Review Highlights
Easy booking and reliable services

The booking can be made via email which is quite easy for us while we travel. The driver is polite... read more

Review collected in partnership with this attraction

Reviewed 11 October 2017
Lollipops26
,
Bangkok, Thailand
Welcome Taxi in Russia

I have used welcome taxi in Moscow and St Petersburg while i was on a business trip and also for... read more

Review collected in partnership with this attraction

Reviewed 4 October 2017
Serbiene
,
Los Angeles, California
Read all 198 reviews
5
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Certificate of Excellence
Traveler Overview
  • Excellent77%
  • Very good12%
  • Average3%
  • Poor1%
  • Terrible7%
Travelers talk about
About
We started in 2009 in Moscow believing that use of taxi service by an expat, tourist or business traveller in a foreign country must be as much simple and comfortable as at home. We provide: - 24/7 bilingual call-center (English and Russian...more
Contact
Moscow, Russia
Website
+7 495 266-65-07
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Top Selling Tours & Activities in and around Moscow
from US$25.00
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from US$22.50
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Reviews (198)
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All reviewsreliable servicegreat taxi servicedrivers spoke englishfixed pricesheremetyevo airportalways on timest petersburggolden ringsmscompanyvehiclearrivalsinfoplatform
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1 - 10 of 163 reviews
Reviewed 11 October 2017

The booking can be made via email which is quite easy for us while we travel. The driver is polite and arrived on time. Will use this service again. Highly recommended.

Review collected in partnership with this attraction
Thank Lollipops26
Nicolas K, General Manager at WelcomeTaxi, responded to this reviewResponded 12 October 2017

Thank you very much for your feedback!

Reviewed 4 October 2017

I have used welcome taxi in Moscow and St Petersburg while i was on a business trip and also for vacation.. Excellent service and excellent drivers. The drivers went above the call of duty to help us at the train station with luggage and checking...More

Review collected in partnership with this attraction
Thank Serbiene
Nicolas K, General Manager at WelcomeTaxi, responded to this reviewResponded 6 October 2017

Thank you very much Serbiene! It was a great pleasure to work for you in Moscow!

Reviewed 4 October 2017

Was hesitant on booking- On time- reliable! No worries- would use them again. Friendly - our driver spoke English very well. Wasted time worrying- no need.

Review collected in partnership with this attraction
Thank kwong95
Nicolas K, General Manager at WelcomeTaxi, responded to this reviewResponded 6 October 2017

Thank you very much for your feedback!

Reviewed 4 October 2017

Order was made by application. Theorethical nice, I received all needed info: waiting time: 35 min proce: almost 1000 After 15 min wait I received SMS from driver, that he’s not able to take me and I need to cancel my order and made a...More

Review collected in partnership with this attraction
Thank Michuuu
Nicolas K, General Manager at WelcomeTaxi, responded to this reviewResponded 4 October 2017

Dear Mlichuuu, Thank you very much for your feedback. I am very sorry about your negative experience with WelcomeTaxi. Unfortunately, sometimes it still can happen that we are not able to fulfill soon an ASAP booking. We are doing now our best in order to...More

Reviewed 26 September 2017

Booked my taxi airport to hotel one month in advance. They told me the driver would wait for me with a sign with my name at Sheremetyevo airport terminal B. In short, nobody showed up. Had someone call from the airport to the phone provided...More

Thank Jpb379
Nicolas K, General Manager at WelcomeTaxi, responded to this reviewResponded 4 October 2017

Thank you very much for your review. We are very sorry about your negative experience. Let me assure you that we at WelcomeTaxi accept very seriously such kind of incidents. May I kindly ask you to get in touch with us through our website, so...More

Reviewed 14 September 2017

Good car, not expensive, the driver was great and we really appreciated the service (Golden ring 3 day tour).

Review collected in partnership with this attraction
Thank Enrico L
Nicolas K, General Manager at WelcomeTaxi, responded to this reviewResponded 16 September 2017
Google Translation

Caro Enrico, Grazie per il tuo feedback! Anche io ricordo molto bene il nostro bello viaggio :)

Reviewed 8 September 2017

I had a great experience with Welcome Taxi and highly recommend it to someone who are not very good at understanding Russian. My flight was an hour late so I was a bit worried when I arrived at the airport in Moscow. Despite of my...More

Review collected in partnership with this attraction
Thank ayamrgk
Nicolas K, General Manager at WelcomeTaxi, responded to this reviewResponded 9 September 2017

Thank you very much for your feedback and for your high rate. We'll try to maintain the same quality level. And hope to see you again in Moscow or in Saint Petersburg!

Reviewed 8 September 2017

Booked in advance a van from Sheremetyevo to a hotel near Paveletskaya railway station. I provided all pertinent flight details. Unfortunately, the plane was delayed upon arrival. Driver asked for 1,100 more rubles upon arrival at the hotel instead of telling us upfront that he...More

Review collected in partnership with this attraction
Thank JamesS1789
Nicolas K, General Manager at WelcomeTaxi, responded to this reviewResponded 16 September 2017

Dear James, Thank you very much for your feedback and for this information, extremely important for us. Actually, the driver is obliged to monitor the flight status. 60 minutes of waiting time after the actual (not scheduled!) arrival time are free of charge. If one...More

Reviewed 11 August 2017

The quality of the vehicles used was quite poor - shabby and dirty. The drivers did their best to converse and were punctual and reliable. Even though a fixed price was negotiated in advance there was always pressure to pay more and taxis in Russia...More

Review collected in partnership with this attraction
Thank Michael C
Nicolas K, General Manager at WelcomeTaxi, responded to this reviewResponded 16 September 2017

Dear Michael, I am very sorry about your negative impression. May I kindly ask you to get in touch with us through our web site, so that we could determine what car and driver exactly is in question and to take appropriate measures.

Reviewed 5 August 2017

So glad I booked with Welcome Taxi. We arrived in Moscow by train and our driver met us on the platform with our name on a board, brilliant ! They kept us updated by text and the drivers spoke English. Will definitely use this service...More

Review collected in partnership with this attraction
Thank Sandrabaden
Nicolas K, General Manager at WelcomeTaxi, responded to this reviewResponded 16 September 2017

Dear Sandra, thank you very much for your feedback and for your high rate. Hope to see you again among our passengers!

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