SM City Baguio
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
100 reviews
Excellent
24
Very good
41
Average
28
Poor
2
Terrible
5

Kim Reyes
Metro Manila, Philippines63 contributions
May 2022 • Solo
The SM Mall is open air and I felt the cold weather of the city of pines when I stayed in there. The view on the deck is so amazing.
Written 9 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cainnech2013
Al Khobar, Saudi Arabia102 contributions
Apr 2022 • Family
If you want to visit baguio you must come to SM Baguio especially you will enjoy a lot of things inside. There’s good location to have a nice view. Come with your family and kids and for sure you will
Enjoy.
Written 21 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Vince
3 contributions
Dec 2021
First of all I've been living in Baguio for a few years. The assortment of products is really minimal. I ended up today going to the city once every 2 months or so and order everything on Shopee.

That being said - always went to local restaurants if I don't eat at home and very few times to SM because it's quite daunting getting actually a place to have food.

After all restaurants are full - thought:'let's try the food court then. Never been there so let's try.

No one informs you in advance that a simple coffee for which you pay the price of Paris (FR) takes 40+ minutes to make it. I don't know how long it takes actually because I went to them twice asking why it takes so long:"Sir, you just have to wait"
So I gave away my paid voucher to any random guy. As I was sick waiting.

I also couldn't finish the meal - sandwich - all this time 40 minutes I also tried to find a place to sit. Impossible! No place to sit.

So I really wouldn't recommend it. Also the prices for exactly the same products are around 40-50% higher than other places - that's the extra you pay for the service of waiting indefinitely and no service and rude employees telling you:"no Sir, everything is forbidden, you are allowed to leave your money here but everything else is not allowed"

The SM Supermarket - don't expect like in Manila! It's always everything "out of stock po" cheese, coffee, mashed potatoes powder, cat food, cat sand for the litter box, not the weird stuff I'm looking for but it's always out of stock.

But that's a general problem in Baguio - the amount of products you can buy in the city are maybe 1% or 2% of everything you can buy in Manila.

And they rate it a "1st class city" well if Baguio is a 1st class city than Manila is "Platinum-Diamond non-plus-ultra"

But back to SM - there's on the website of the city locations mentioned to bring back chemical waste like lamp bulbs, LED lights, other chemical waste. So it doesn't end up in regular waste.

in 1 hour and asking tons of employees no one knows.

Not the place for me, that's for sure.
Written 27 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tripadvis0r
Agoo, Philippines52 contributions
Apr 2021 • Friends
Its been a while since the last time I visited SM Baguio and there are changes made. It does have now a garden at the top floor and thats a very good thing to have knowing SM Malls are more on a boxi'ish type (maximizing every space to fit one stall). For this, a garden is a plus. One thing, no aircon(its cold no worries hehe). Again, no photos as I am busy with our pet dog :)
Written 11 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JojoMD
Luzon, Philippines579 contributions
Mar 2021 • Solo
Been a year since i last went to sm. The place improved with more stores. Though less people roaming around even on week end. Nice view of baguio city
Written 8 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Harry P
14 contributions
Dec 2019
All my good experiences at SM Baguio have been eclipsed by an appalling experience of being left waiting for half an hour when a bar code didn’t work. The problem was not solved, and nobody kept us informed as to what was happening. We just walked away without the item in the end because the various staff members involved in the process mysteriously disappeared from the scene. Subsequent emails to customer services were ignored for a week despite an email promising to respond within 24 hrs. Eventually we were told it was being passed in tho the department concerned, nearly two weeks on from the incident and we have heard nothing. Shocking customer services all round - in store and behind the scenes.
Written 15 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

bry
16 contributions
Dec 2019
The mall was awesome where it placed placed like on top of the hill. There's a view deck where you can see the whole Baguio...
Written 10 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ramonaagustin
Luzon, Philippines23 contributions
Jul 2019
SM City Baguio is the go-to mall in Baguio City. It is so popular to locals and tourists alike that it is usually jam-packed. This is where my sons and I would usually go to at least once a month for its restaurants, rides, and movie theaters. I just hope it maintains the greenery around it for a more authentic Baguio feel.
Written 5 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dusty's Ski and Snowboard Shop
Walla Walla, WA152 contributions
Jul 2019
Get dropped off and let some one else deal with parking or get a taxi to and from. Traffic is terrible. Otherwise, the mall is nice and has a variety of stores to choose.
Written 20 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jenalyn B
Tarlac, Philippines83 contributions
Aug 2019 • Couples
its rainy season so there’s a lot of people going to this mall when it pours...a lot of variety for foods and other needs...food court is spacious but still full of people because of the weather...
Written 18 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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