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Bus Sur

Avenida Colon 842, Punta Arenas 62000000, Chile
+56 61 261 4224
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Excellent service

We bought the tickets through the website recorrido.cl. There were no issues on our way from the... read more

Reviewed 3 weeks ago
Karla G
,
Doha, Qatar
Bus sur

The booking process was frustrating although the bus was comfortable and clean. On booking it said... read more

Reviewed 27 April 2018
Gertraud W
via mobile
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BUS-SUR is a family owned business, founded by Sr. Aquilino Silva Obando (1932-2005), a man who came to Magallanes from Loncoche (IX Region of Chile) to finish his obligated military service. Enchanted by these lands, their people and his friends, he decided to stay in the region, work with great persistence to save up the capital needed in order to initiate in the transport business; first purchasing trailers and then buses. Sr Aquilino was a farmer, till it was no longer a strong income at the south of Chile. Due to his effort, he got a hold of more than 1,000 cow heads, also working the lands – just like when he was child and how he was taught by his parents -. Entrepreneur, with a great conviction, he was able to force an outstanding development thanks to his great wisdom, in the most important categories: Transport and Cattle Raising. During his beginnings, he started his activities transporting personal of cattle raising and mining for many years, doing trips between Puerto Natales and Rio Turbio (Argentina). Due to his frequent trips, he was able to offer more services in the routes between Chilean-Argentine Patagonia. From an early age, his son Carlos – Best known for transport in the region – worked together with his father in this important transport company. Thanks to a joined effort, consistency and the friendliness of the Magellan people, have been able to stay through time, a transport service that helps thousands of people and become a preferred service. bus2Currently, the company is being run by the new generation of the family: Mariano Silva – Engineer and Carla Silva – Lawyer (both children of Carlos) who want to start alongside their father a new era of the company, supported by around 100 collaborators who participate in the wonderful task of connecting Chilean-Argentinean Patagonia. This was, the new generation of the company, yearns to complete a century transporting people in these Patagonian lands at the end of the world, securing their seal of quality in each one of their services. BUS-SUR is a company from Puerto Natales that has been active since 1956, year in which it opened its first office in that city. The year 1978 founded their first office in the city of Punta Arenas, initiating with this milestone the service of daily trips from this city to Puerto Natales. This route is what currently transports the highest number of passengers, in low season as well as high season. This service is a part of the region, due to its high demand and the services that are exchanged between the two cities. This way, the company was pioneer in offering regular trips between Puerto Natales and Torres del Paine, initiating in 1976. These maintain till today transporting thousands of national and foreign tourists, now with a quicker and more comfortable service, permitting the people interested in getting to know one of the most majestic places in the world. Throughout the years, we implemented a new service, solicited by much of our clients, mailing and cargo service between Puerto Natales and Punta Arenas, it is called BUS-SUR CARGO. Beside the routes mentioned before, BUS-SUR also provides international routes of Argentine cities like El Calafate – Rio Gallegos – Rio Grande and Ushuaia. Plus we offer TOURISM and SPECIAL TRIP PROGRAMS for organized groups inside and outside of the region. In our offices you can also find sales of other services for distinct and attractive destinations, like Otway Sound Penguins, City Tours, Airport Transfers, Fort Bulnes, Torres del Paine and much more. Plus you’re also able to access frequent international trips not operated by BUS-SUR like Bariloche, Puerto Madryn, Buenos Aires and others. Our Services: With the importance of accommodating the necessities of our clients, BUS-SUR initiates a new era of its services (1998), expanding the regular international routes, like the Argentinean sister cities of El Calafate, Rio Gallegos, Rio Grande and Ushuaia, taking on this way all of the Chilean-Argentinean Patagonia. Some of these routes are operated personally and others are in conjunction with other companies. Strategic Alliance: In the year 2006, BUS-SUR realized a strategic alliance with the company PULLMANN BUS, one of the largest transport companies in the country, permitting an expansion of its service in the region of Magallanes and the cities of Osorno, Puerto Montt and Castro. This alliance went on during many years, dissolving in the year 2012. Aperture of Cargo and Mailing Service: Likewise, the company decided to add to its transport service and offer a cargo and mailing service, due to the necessities of the locals to send mail to their families and vice versa. Also due to the expansion of Punta Arenas, the families from Puerto Natales preferred purchasing goods in this city and needed a method to transport their goods. Plus other companies also asked for this service so they could transport their products as well, now we offer trust and punctuality for cargo and mail. Frequent Passenger Club: In the year 2008, understanding the vital importance to maintain our clients, the company has implemented the Frequent Passenger Club, so we can identify and provide benefits to our frequent clients, discounts on their tickets and also giving away prizes and have periodic contests, this way recognizing their preference, which is an input to help us in the permanent development of our company. This way it is possible to reinsert the best comfort of the implemented services. Currently, we have around 3000 members who are part of this club. Day to day we incorporate new clients, that indicates that we are advancing in the right direction. Renovation and Security Policies: BUS-SUR currently has a service policy, a constant renovation of the bus fleet, those that don’t remain more than 4 years operating with us. With this, we guarantee a minimal risk in the daily operations, realizing specific maintenance and incorporating new technologies that permit an updated trace of the services. The company, worried about its clients, has invested in security material, installation of GPS systems in all the buses, plus video cameras and other tools. Soon, the company will install an exclusive and new system of entertainment aboard, free for the passengers, which reaffirms the compromise of giving the best quality service available for our clients. Bus Designs: The paint and exterior design of the buses is an important aspect to highlight; the colors call attention to them and provide adhesive designs of animals and fauna of the region. We are the first and only company to innovate with exclusive designs, incorporating symbols that make the magellanics feel a part of our region and culture. This is the reason with some buses exhibit our beautiful regional flag of our Independent Republic. Also, each bus has a female name, with a hidden story that is a secret of the family. New office in Punta Arenas: The year 2015, Bus-Sur transferred to a new terminal of their own in the city of Punta Arenas, located on Avenida Colon 842, now offering a much larger space, accessibility, security and comfort for the users and collaborators, located in a strategic point to the city. This way, it solved the problem of parking the buses which was present, due to the fact that the old terminal didn’t offer this. With this new home, the company continues its objective to insure a comfortable experience and security to each of its invaluable users.
  • Excellent36%
  • Very good42%
  • Average13%
  • Poor2%
  • Terrible7%
Travelers talk about
Open Now
Hours
Hours Today: 6:30 AM - 10:30 PM
Suggested Duration: More than 3 hours
LOCATION
Avenida Colon 842, Punta Arenas 62000000, Chile
CONTACT
Website
+56 61 261 4224
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"bus company"
in 8 reviews
"puerto natales"
in 28 reviews
"punta arenas airport"
in 4 reviews
"comfortable seats"
in 3 reviews
"chilli"
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"wifi"
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1 - 10 of 47 reviews

Reviewed 3 weeks ago

We bought the tickets through the website recorrido.cl. There were no issues on our way from the Punta Arenas airport to Puerto Natales, nor from Puerto Natales to downtown Punta Arenas. They do ask you to show them a printed copy of your tickets, but...More

Thank Karla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servicio Atenci... S, Director de Relaciones con Clientes at Bus Sur, responded to this reviewResponded 3 weeks ago

Dear Karla We are glad to read your comments and want to thank you for the positive review. We will keep working to improve our service. Hopefully we will be your company of preference on your next trip to Patagonia Have a nice day

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 April 2018 via mobile

The booking process was frustrating although the bus was comfortable and clean. On booking it said that it was mandatory to print ticket and after wasting a lot of time in puerto Natalis looking for a place that could print the ticket we found that...More

Thank Gertraud W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bussurpatagonia, Director de Relaciones con Clientes at Bus Sur, responded to this reviewResponded 30 April 2018

Dear Gertraud, We regret the cumbersome process of buying the ticket and at the same time we appreciate that you share your experience in this process, as we are attentive to every suggestion made regarding all the services we offer and follow up from the...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 March 2018

We took this bus line both ways between Punta Arenas airport and Puerto Natalas. The bus was very comfortable although the leg room was cramped. You definitely need to purchase a ticket online and print your ticket ahead of time. You cannot buy a ticket...More

1  Thank CKT808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bussurpatagonia, Director de Relaciones con Clientes at Bus Sur, responded to this reviewResponded 28 March 2018

Dear, Thank you very much for your comments, we appreciate explaining our services in such detail. We hope for a next trip to continue traveling with us and to improve our services even more. Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
See more reviews
Reviewed 13 February 2018

We were slightly nervous about getting the bus after reading some of the reviews. However we were very pleased with the efficient service we received both on Punta Arenas to Peurto Natales & then on Peurto Natales to El Calafate. We made sure we got...More

Thank damitchell36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 January 2018

For a region of the world that is so remote, you’d think their customer service would be better seeing how thousands of tourist come per year. I booked a bus from Puerto Natales to Ushuaia and the company booked me for the wrong date. The...More

1  Thank Eastcoast53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 8 January 2018

The seats were large and there was enough leg room, until the person in front of you moves their seat back. The people in front of us were polite and didn't lean all the way back like some others did. The bus was clean and...More

Thank Gardenia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 21 December 2017

Most uncomfortable bus company in Patagonia. Absolutely no leg room when seat in front of you goes back. Very chaotic and confusing bus company.

1  Thank Matjcarney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 December 2017 via mobile

We took the bus from Punta Arenas to Puerto Natales to enter Torres del Paine. We arrived an hour before the bus was leaving and were still able to buy three tickets easily. The bus was very modern and clean. The driver & his companion...More

1  Thank Markus W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 December 2017 via mobile

I booked this bus online from home before I came to Punta Arenas and found them to be very punctual, clean, efficient. I took the bus from the Punta Arenas airport to Puerto Natales. They are really courteous and good. Booking online was a breeze....More

1  Thank JamesKMTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 November 2017

I don't recommend this company, because it often gives chaotic and confusing information, that causing troubles for customers.

1  Thank Palo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bussurpatagonia, Director de Relaciones con Clientes at Bus Sur, responded to this reviewResponded 29 November 2017

Dear, We regret too much that it has taken a bad image of our company. I would like to know what happened so you do not recommend us. I hope your answer, Vanesa Vidal SAC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Courtney I
10 May 2018|
AnswerShow all 3 answers
Response from JamesKMTan | Reviewed this property |
The best way to solve this is to go to the bus station and buy the tickets directly.
1
Vote
Anu99Raj
27 August 2017|
Answer
Response from Servicio Atenci... S | Property representative |
I confirm that this is the address of the Punta Arenas branch.
1
Vote
Google Translation
Anu99Raj
27 August 2017|
Answer
Response from Servicio Atenci... S | Property representative |
Dear, PUQ is the code of the city of Punta Arenas. The bus should take it at Avenida Colón # 842, address of the agency of Punta Arenas.
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