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Reel Cinemas

The Dubai Mall Upper Deck Rd | Off Exit 32, Sheikh Zayed Road, Dubai, United Arab Emirates
+971 4 449 1925
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Review Highlights
Terrible pop corn

I have been a client of Reel cinemas for years. I always thought that is was the best quality... read more

Reviewed 1 week ago
bmanolas .
via mobile
Disappointing

I travel through Dubai occasionally for work. When there were days where I needed to kill time I... read more

Reviewed 1 week ago
Ha_Y_an_Traveler
,
Hawaii
Read all 303 reviews
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Neighborhoods
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Overview
  • Excellent58%
  • Very good27%
  • Average8%
  • Poor1%
  • Terrible6%
Travelers talk about
“great cinema” (10 reviews)
“latest movies” (8 reviews)
LOCATION
The Dubai Mall Upper Deck Rd | Off Exit 32, Sheikh Zayed Road, Dubai, United Arab Emirates
Downtown
CONTACT
Website
+971 4 449 1925
Top Selling Tours & Activities in and around Dubai
US$55 per adult
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US$81 per adult
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US$164 per adult
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US$43 per adult
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Write a ReviewReviews (303)
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All reviews
"cinema experience"
in 14 reviews
"great cinema"
in 10 reviews
"latest movies"
in 8 reviews
"dubai mall"
in 59 reviews
"reclining seats"
in 6 reviews
"sound quality"
in 6 reviews
"platinum suite"
in 5 reviews
"clean cinema"
in 3 reviews
"standard cinema"
in 3 reviews
"movie hall"
in 3 reviews
"buying tickets"
in 5 reviews
"online booking"
in 4 reviews
"nice experience"
in 3 reviews
"film"
in 28 reviews
"theatre"
in 41 reviews
"multiplex"
in 4 reviews
"4dx"
in 3 reviews
Filter

1 - 10 of 274 reviews

Reviewed 1 week ago via mobile

I have been a client of Reel cinemas for years. I always thought that is was the best quality cinema in dubai. What is the most important companion of a nice movie? A bucket of fresh crunchy and crispy pop corn!!! Unfortunately for the past...More

Thank bmanolas .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emaar E, General Manager at Reel Cinemas, responded to this reviewResponded 1 week ago

Dear bmanolas, Thank you for your review. We’re very sorry to hear that you had a less than extraordinary experience, and we’d love to try and change that! Please send us an email at EEmarketing@emaar.ae so that we can be sure your next experience exceeds...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

I travel through Dubai occasionally for work. When there were days where I needed to kill time I visited the theater in the Dubai Mall. The first time I went there my experience was a 5. I walked through the mall from the taxi drop...More

Thank Ha_Y_an_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago

Hi, When does the platinum suites reopen in Dubai mall. The last time we attended the xperience was awesome. understand it is closed now.

Thank Pauly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed 3 weeks ago

We went to Reel Cinemas at Dubai Mall for the first time since their redesign and the ticket and concession experience was awful. They removed all ticket agents in place of do-it-yourself kiosks. These kiosks won't let you buy multiple tickets if you are not...More

Thank bblbb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emaar E, General Manager at Reel Cinemas, responded to this reviewResponded 1 week ago

Dear bblbb1, Thank you for your review. We’re sorry to hear that you had a less than extraordinary experience, and we would love try to enhance the experience we offer, and meet & exceed your expectations! With the rapid change towards a more digital world,...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 May 2018 via mobile

Decided to come here and watch the 4.05pm avengers film. Buying tickets, picking up snacks and getting in was flawless. The only thing that spoiled it was that a couple were allowed to take in their two children both under 5 who in turn started...More

Thank julz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 28 April 2018 via mobile

Clean cinema and comfortable seats. Buying tickets was a breeze. Staff were very helpful too. Snacks where also bought from a digital screen. I just wish that they have an option too where you can physically talk to somebody and order your snacks as I...More

1  Thank genicanfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 13 April 2018 via mobile

I became gold member of U by Emaar only by visiting this cinema. - Platinum suits always. Staff are very friendly, food is good- huge selection even for vegetarians , chairs are very comfortable , blankets and pillow always available. It is worth the money....More

Thank Eater20202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 24 February 2018 via mobile

Always go to this cinema purely for the convenience of proximity but it has to be one of the worst in staff training. It's actually fantastic that they have moved to all digital screens for ticketing, pick ups and even the food - which has...More

Thank DeeCarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 14 February 2018 via mobile

When you want to watch a movie,you need to buy a ticket first isn't? Well in this Reel Cinema,Dubai mall,there is no ordinary ticket counter. Either you buy it from the machine(some staff available to assist you) or you can buy from one of the...More

2  Thank Frankie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 22 January 2018

The evening began well, my family of four (wife, 20 year old son and 15 year old daughter had a nice meal in PF Chang's and then headed to the cinema to watch the 1920 hrs showing of Darkest Hour. We had booked on line,...More

1  Thank RayH365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emaar E, General Manager at Reel Cinemas, responded to this reviewResponded 28 January 2018

Dear Ray, Thank you for your review. We’re sorry to hear that you had a less than extraordinary experience and we’d love to try and change that! Please send us an email at EEmarketing@emaar.ae so that we can be sure your next experience exceeds expectations....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nearby
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa,
the world’s tallest building. It towers over the city
and resides in the prestigious Downtown development.
Once an old army base, Downtown is now the jewel in
Dubai’s crown, a beautiful residential and leisure
area housing not only the world’s tallest building,
but the world’s largest fountains and mall. Wide
marble sidewalks are perfect for strolling, with
...More
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Ask a question
Questions & Answers
nmagdy79
6 April 2017|
AnswerShow all 7 answers
Response from Hannah F | Reviewed this property |
I don't think so. But you can buy plenty of snacks inside.
0
Votes
Nazima A
16 December 2016|
AnswerShow all 4 answers
Response from Steven W | Reviewed this property |
Sorry, I do not remember. I only remember that it was not unusually expensive that I would notice. You buy the ticket with the popcorn, etc ... so they were all combined.
0
Votes
Nazima A
16 December 2016|
Answer
Response from Sajid R | Reviewed this property |
I think, prices start from 20AED. I paid 60AED per ticket for 3Dmovie in September. It included 3D glasses as well.
0
Votes
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