16,775Reviews644Q&A
Reviews
Traveler rating
- 9,964
- 4,354
- 1,608
- 492
- 361
Traveler type
Time of year
Language
More
Selected filters
- Filter
- English
Popular mentions
We vitiated during Dec 2020, Masks have to be warn and some slides closed due to covid. We actually went as two adults, we had fun but we were somewhat let down by the facilities, the food and the slides.Ask your hotel for discounted tickets.
Read more
Date of experience: December 2020
Helpful
Response from AquaventureFeedback, Manager at Atlantis Aquaventure Waterpark
Responded yesterday
Dear KORdays, Thank you for taking the time to review your visit to Atlantis Aquaventure. We are pleased to hear that you had fun despite of the shortcomings you have experienced. Needless to say, we are disappointed when a guest is less than 100% satisfied as we are working hard to guarantee every guest's visit the very best service and customer experience. Once again, thank you for the valuable feedback. We hope to still welcome you again in the future. Best regards, Aquaventure Management Team
Read more
I was there months back, in the acquapark, with a friend, to enjoy the sunny day, and play the games, it was so much fun. Time passed so quick and we had a great time. Highly recommended
Read more
Date of experience: February 2020
Helpful
Response from AquaventureFeedback, Manager at Atlantis Aquaventure Waterpark
Responded yesterday
Dear danielemazzola1991, Thank you for taking the time to write us a TripAdvisor review. We are so pleased to hear that your day out at Atlantis Aquaventure exceeded expectations and that our efforts to provide the very best experience at every opportunity was well received in this instance. Thank you and we look forward to welcoming you again soon. Best regards, Aquaventure Management Team
Read more
I visited this park when it first opened back in 2009 it was amazing back then. However now in 2021, it feels like its stuck in time. No major upgrades, very basic limited # of rides, untrained rude staff always ready to bother or nag you about something trivial, the Surf's Up Wave Rider is a joke (compared to one at Yas and WW). No value of money. We purchased meals with our day passes, the food portions were tiny and food was literally disgusting. The fried chicken smelled like raw fish but the staff refused to acknowledge it or replace it. With other big water parks in UAE I would suggest visit the other two. Waste of money and time, could have better spent elsewhere. …
Read more
Date of experience: January 2021
Helpful
Response from AquaventureFeedback, Manager at Atlantis Aquaventure Waterpark
Responded yesterday
Dear Nabil C, Thank you for taking the time to share your thoughts with us on your recent experience at Atlantis Aquaventure. We are disappointed to hear that it did not live up to your expectations. Firstly, our sincere apologies that you had an unpleasant encounters with our staff and the food served. We have shared these comments to the team to ensure we address these accordingly. Further, we are sorry that you find the waterpark somewhat stuck in time. However, Aquaventure is currently expanding with a new 34-meter tall tower opening soon. Once our expansion is complete, we will proudly be the biggest waterpark in the world with the addition of 12 new slides and attractions. And we hope you would give Aquaventure another visit. Once again, thank you for your valuable feedback. Best regards, Aquaventure Management Team
Read more
We turned up to find out that they weren’t even open even though they let us book on their own website it also says on trip advisor and google that they are open on Sunday but apparently they are not!!! We traveled over an hour and didn’t get a refund for travel expenses. Absolutely disgusting wouldn’t recommend wasting your time coming!!!!! Offered to come on another day even though that would cost even more money to travel back down. WOULD NOT RECOMMEND…
Read more
Date of experience: January 2021
Helpful
Response from AquaventureFeedback, Manager at Atlantis Aquaventure Waterpark
Responded yesterday
Dear millie1234567890, Thank you for sharing your experience of Atlantis Aquaventure. Please accept our sincere apologies for the inconveniences that you have encountered following your recent visit. We have flagged and addressed your comments with our team to ensure this will not happen again. Further, we have noted with concern your possible decision not to visit Aquaventure again. We would like to assure you of our whole team’s efforts and commitment to continuously improve the experience and should you choose to come back and visit us, please do let us know and contact us via guestservices@atlantisdubai.com. And we will do everything we can to ensure you experience Aquaventure at its very best. Thank you. Best regards, Aquaventure Management Team
Read more
The entire water park was a blast, made me feel like a kid again. The highlight was the Dolphin experience with Jazmine and her handlers were Van and Sonia. They were very informative and answered all of our questions. You can tell they have great love for Jazmine and take great care of her. We were with a mum with two boys and to watch their reactions were priceless. Great job. Keep it up. We are still looking at our photos and remembers the amazing experience.…
Read more
Date of experience: December 2020
Helpful
Response from AtlantisAquaventure, Manager at Atlantis Aquaventure Waterpark
Responded 5 days ago
Dear 'Charles K', Thank you very much for taking the time to share your experience on TripAdvisor. We’re very pleased to hear your positive feedback following your recent visit to Dolphin Bay. We are continuously striving for excellence and we are therefore extremely happy to hear that we achieved this during your recent visit. Your personal mention of our passionate colleagues Sonia and Van, together with our beautiful Jazmine, is such a compliment and we will be sure to pass along your appreciation. We do very much appreciate your recommendation and it would be our pleasure to welcome you once again. Best Regards, Dolphin Bay | Aquaventure Management Team
Read more
