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Gray Line Tours Ecuador

Quito, Ecuador
+593 2-394-8520
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WHAT ARE WE?We are proud to present our tour operatoring company which has been an international tourism wholesaler since 1990.As members of GRAY LINE WORLDWIDE, we are the biggest tourism franchise on a global scale, located in 160 destiniations and making an impact in numerous locations since 1910. WHAT WE DO…GRAY LINE TOURS ECUADOR is an exclusive division of Gray Line Worldwide focused in creating the best possible personalized expierences by offering high quality services at a fair price within Ecuador. OUR PRODUCTS…Accomidations and personalized services in all the places one must see in Ecuador; the main cities of Ecuador: Quito, Guayaquil and Cuenca and within the four worlds of Ecuador: the Coast, the Andean Highlands, the Rain Forest and Galapagos Islands. Ask for our special programs for incentive groups, ecoturism and adventure.We guarantee 100% product satisfaction! OUR SERVICES…We work 365 days a year to make sure your passenger’s trip will be a unique and unforgettable experience. Our job consists of confirming their reservations as soon as possible and on being available at all times to give any information or price quotes that you may need. ENTRANCES AND MEALS…All entrances to museums, airline tickets, shows, National Parks tickets and meals are included only as they are outlined in each tour description. Any kind of drinks are never includedLUGGAGEOne piece of luggage and one carry on piece are allowed. There will be an additional charge for any additional luggage and it will be paid directly by the passenger. All tips for the luggage carriers at the airport and hotel are included only when stated in the program description.GUIDE SERVICESAll of our services are led by bilingual guides (Spanish-English) who are specialized in their field.If a guide who speaks another language is needed, the client must include this information when the reservation is made and is subject to a charge that will be confirmed at the time of the confirmation.TRANSPORTATION…In all of our transfers and excursions the passengers will be driven in mini vans up to 10 passengers or GRAY LINE buses in case of groups. Under special request the services can be provided in a private automobiles or limousine. All of our vehicles are completely equipped for the comfort and safety of the passengers. Vehicles include: audio, video, air conditioning, heating, communication, cellular phone, insurance, luggage storage, seatbelts, music etc.OUR OPERATION…** Quito and surroundings.PRIVATE SERVICES: The private excursions operate daily, from any hotel that appears in our tariff guide, with specialized guides in: Spanish, English, French, German, and Italian. Depending on the number of passengers the services may be provided in mini vans or buses property of the company.SHARING SERVICES - SIB (seat in bus): These excursions are shared with guarantee departures with a minimum of one passenger, operating on specific days and hours that are detailed in our service manual (except Airport Express transfers), with specialized guides in English and Spanish simultaneously, depending on the number of passengers, the services may be done in mini vans or buses from the company.SIB services (SIB) depart and return only from the following hotels: Four Points Sheraton, Dann Carlton, Radisson, Swisshotel, Mercure Alameda, Reina Isabel, Nu House, Rio Amazonas, J.W. Marriott, Howard Johnson and Hilton. (Except transfers)** Cuenca: The excursions may be done in private or shared services** Guayaquil and other cities: All the excursions are semi - private.RESPONSABILITIES…GRAY LINE, holds the right to change or modify any service in order to assure the safety and comfort of its clients.GRAY LINE claims to act only as mediators between the passengers and hotels or business that are providing the services, freeing themselves of any responsibility, regarding complaints between the service provider and the client.The organizer will not be responsible for accidents, damages, or prejudices incurred under circumstances such as wars, strikes, earthquakes, or any other human or natural act that is out of our control.
  • Excellent60%
  • Very good22%
  • Average9%
  • Poor4%
  • Terrible5%
Travelers talk about
“city tour” (9 reviews)
“great tour” (6 reviews)
Closed
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Hours Today: Closed
Suggested Duration: More than 3 hours
LOCATION
Quito, Ecuador
CONTACT
Website
+593 2-394-8520
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"city tour"
in 9 reviews
"great tour"
in 6 reviews
"important places"
in 2 reviews
"otavalo"
in 5 reviews
"monument"
in 6 reviews
"ecuador"
in 16 reviews
"sites"
in 4 reviews
"land"
in 2 reviews
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1 - 10 of 58 reviews

Reviewed 6 days ago

Wonderful arrangement for pick up, drop and transportation. Punctuality was superb. Briefing was good.

Review collected in partnership with this attraction
Thank Vijayvergiyakk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oluapuio, Propietario at Gray Line Tours Ecuador, responded to this reviewResponded 4 days ago

Thank you for your Review, this will help us to keep up the good work!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We used Gray line Ecuador for our transfer from the airport to our hotel. We were met at the airport and proceeded to our hotel smoothly. We even had a tour guide meet us and she travelled with us back into town so we had...More

Thank seattaxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 July 2018

Took the Quito Street Food and Art, and is a unique experience, tasting local delicacies, plus discovering new sites of the city that only locals know!

Review collected in partnership with this attraction
Thank Oluap54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 3 June 2018

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 31 March 2018

I booked with Gray Line Ecuador so I can experience getting close to Cotopaxi Volcano and falling in love with Quilotoa again which I believe has the calmest water in the world. The reservations team were very responsive and accommodating. Prompt responses is really a...More

Thank Siquijorian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 March 2018 via mobile

We did three tours in Quito — middle of the world - the Intiyan museum was better than the one with the famous monument; the city tour - loved the gift shop on San Francisco Square with authentic handicrafts; and the Otavalo tour - great...More

Thank mango_eater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 18 June 2017

Cuenca is the capital of the province of Azuay, its historical center was declared Patrimony of the Humanity by the UNESCO. Also, Cuenca is called Athens of Ecuador due to its cultural diversity such as arts, sciences and literature of many celebrated personages from Ecuador....More

Thank Mauxi_Vargas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 December 2016

Overall I had a great experience using Greyline tours in Quito, Ecuador. I used them for airport pick-up and they were right on time with their representative holding a sign with my name on it. I also did the Quito City tour, Mitad del Mundo...More

2  Thank Ocean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aswigilsky, Gerente at Gray Line Tours Ecuador, responded to this reviewResponded 3 January 2017

Dear Traveller Thank you very much for your comments, it is always great to hear we are doing our job in a proper way. We are always working to improve our service and you comment assures us we are taking the correct path. we wish...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 November 2016

I did the Grayline Cotapaxi with mtn biking and hike to refuge. Our tour group of 5 people were not enthused about our tour guide. He did not act that cheerful and I felt he could have told us more about the sights we passed....More

1  Thank jgenevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aswigilsky, Gerente at Gray Line Tours Ecuador, responded to this reviewResponded 19 November 2016

Dear Julia Thank you very much for your comment, I am though , a bit confused, since we don´t offer bike tours to Cotopaxi nor hiking to the refugee, but just to be sure, do you remember the name of the guide and the Lodging?...More

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Reviewed 16 September 2016

Great experience on both Mitad del Mundo and Otavalo Market tours. William was tour guide on both, he was very friendly and informative. Would definitely recommend this company and their tours. Both we great and well-priced!

1  Thank kaz131413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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