We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Batamfast

1 Maritime Square Harbourfront Centre | #02-50/51, Singapore 099253, Singapore
+65 6270 2228
Website
Share
Save
Review Highlights
Ferry to Batam Nongsapura

The ferry check-in people and operators were friendly and helpful, however be aware, they change... read more

Reviewed 5 days ago
rvnelson
,
Auckland Central, New Zealand
via mobile
Bad Experience

We took Batamfast ferry on 23June 9.30am. It was delayed for half an hour. Coming back was worse... read more

Reviewed 3 weeks ago
penapplepang
via mobile
Read all 24 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighborhoods
Neighborhoods
Overview
  • Excellent12%
  • Very good34%
  • Average25%
  • Poor4%
  • Terrible25%
5 days ago
“Ferry to Batam Nongsapura”
May 21, 2018
“Traveled with a baby and elderly”
Suggested Duration: < 1 hour
LOCATION
1 Maritime Square Harbourfront Centre | #02-50/51, Singapore 099253, Singapore
CONTACT
Website
+65 6270 2228
Top Selling Tours & Activities in and around Singapore
from US$63.60
More Info
from US$60.20
More Info
from US$24.80
More Info
from US$63.60
More Info
Write a ReviewReviews (24)
Traveler rating
Traveler type
Time of year
Language
  • More languages
Filter

1 - 10 of 17 reviews

Reviewed 5 days ago via mobile

The ferry check-in people and operators were friendly and helpful, however be aware, they change there ferries and I’d you booked it by your hotel you may NOT get notified of the change AND more importantly they don’t warn you that at the Nongsapura terminal...More

Thank rvnelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We took Batamfast ferry on 23June 9.30am. It was delayed for half an hour. Coming back was worse at 5.40pm. No seats and crew just shouted everyone with no seats to the open deck. Didn't even find seats for us. Some inconsiderate Passengers were putting...More

1  Thank penapplepang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 June 2018

My family and I took Batamfast on Sunday 10 June 18 departing from Batam Center Ferry Terminal to Harbourfront Terminal that was due to depart at 5,40pm. However, the ferry was delayed and we only board the ferry at 6.20pm. Many were already queuing and...More

Thank Rainlite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherille F, Customer Service at Batamfast, responded to this reviewResponded 5 weeks ago

Dear Rainlite, Thank you for your feedback and for giving us the chance to look into the matter. Please allow us to clarify on the issue about the 'overbooking'. Capacity of the vessel is 191, and passenger on board final headcount is 186. Boarding systems...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
See more reviews
Reviewed 10 June 2018 via mobile

Ferry was supposed to depart at 1420. It only left at 1447. No updates nor announcements were given.More

Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherille F, Customer Service at Batamfast, responded to this reviewResponded 12 June 2018

Dear Gary G, Thank you for taking the time to write in your review. Please give us your trip details (your booking reference number and departure date) via email at customer-service@batamfast.com. This would allow us to look into the matter specifically, offer our explanation and...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 May 2018

Ferry ride and space was fine but need to consider elderly passengers with leg or walking injuries as the steps inside the ferry and through the ferry door are steep. Need to maintain balance with the waves while clearing steps or might fall. Fall prevention...More

Thank shanick21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 May 2018 via mobile

Booked a ferry with a group of friends to harbour bay. it was scheduled to leave at 1150, but it only left at 1230 there were no updates, no announcements, nothing. so thanks for the delay, I’m sure we’ll choose another ferry service next time.More

Thank Jeremy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherille F, Customer Service at Batamfast, responded to this reviewResponded 13 May 2018

Dear Jeremy Y, Thank you for taking the time to write in your review. Please give us your trip details (your booking reference number and departure date) via email at customer-service@batamfast.com. This would allow us to look into the matter specifically, offer our explanation and...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 April 2018

I recently took Batamfast in both directions on a visit to Batam in order to fly from Batam airport. Took the first ferry out at 7:40am from Harbourfront to Batam Centre - this left on time and arrived shortly before 8am local time in Batam....More

Thank KGB777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 7 April 2018

Our seat is hot and don't even feel the air conditioner. Due to it's holiday, Batam custom is so packed and long queue to the clearance. Everyone ready to get out of the ferry but we were stuck inside the ferry for around 30 minutes...More

Thank Lemon00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherille F, Customer Service at Batamfast, responded to this reviewResponded 9 April 2018

Dear Lemon00, Thank you for taking the time to write in your review. Would you be kind enough to provide us your trip details (your booking reference number, departure date, time and port)? This would allow us to look into the cabin condition of the...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 January 2018

The ferry seems to come on time and has names and can easily be identified but they are not clean. People who expect a lot of cleanliness should take sufficient hand sanitizer and tissues. if you take the upper deck then there are people who...More

Thank Ivy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherille F, Manager at Batamfast, responded to this reviewResponded 5 January 2018

Dear Ivy P, Thank you for taking the time to write in your review. Would you be kind enough to provide us your trip details (departure date, time and port)? This would allow us to look into the cabin condition of the specific vessel that...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 December 2017 via mobile

Nice ferry, fast and efficient. Service was also ok, was a little late and the staff was helpful in assisting! Thumbs up!

Thank Josephjohnchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nearby
Nearby HotelsSee all 321 hotels in Singapore
Bay Hotel Singapore
991 reviews
.43 km away
Hard Rock Hotel Singapore
2,260 reviews
.79 km away
Resorts World Sentosa - Equarius Hotel
1,343 reviews
.84 km away
Fragrance Hotel - Royal
106 reviews
.88 km away
Nearby Restaurants
Marche Movenpick VivoCity
474 reviews
.15 km away
Modesto's
183 reviews
.18 km away
Irvins Salted Egg
38 reviews
.18 km away
Starbucks Harbourfront Centre
23 reviews
.00 km away
Nearby Attractions
Dolphin Island
256 reviews
.71 km away
Adventure Cove Waterpark
2,019 reviews
.75 km away
The Maritime Experiential Museum
239 reviews
.72 km away
Singapore Cable Car
3,449 reviews
.71 km away
Questions & Answers
Get quick answers from Batamfast staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit
Membership_Slide_Up_Placement_on_Attraction_Review
Get 10% off your next tour or activity booking.
Valid for new TripAdvisor sign-ups only.
Join TripAdvisor