SM City Puerto Princesa

SM City Puerto Princesa: Address, Phone Number, SM City Puerto Princesa Reviews: 3.5/5

SM City Puerto Princesa
3.5
Tours and Tickets

3.5
18 reviews
Excellent
4
Very good
8
Average
3
Poor
1
Terrible
2

Ashwin D
Johannesburg South, South Africa504 contributions
Good shopping center
Dec 2019 • Family
This is a good shopping center in puerto Princesa.there are food eateries in the center like McDonald’s etc. the SM shopping center is also well designed to make shopping easy. Good to spend an afternoon here .
Written 19 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

herolimo
42 contributions
Great place to 'chill' (air con!)
Nov 2019
After walking along the promenade on a very hot and humid day, we decided to check out this mall on our way back just to 'chill' :) It's a big mall with different shops and eateries, the air-con was good :) I liked the supermarket :)
Written 15 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Marge
Birmingham, UK350 contributions
Browse if Weather bad.
Nov 2019 • Couples
Decent shopping Mall to browse in if weather bad. Some ok shops & the staff very smiley & welcoming in SM store.
Written 29 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

sunrise
5 contributions
Good service
Jun 2019 • Family

We had a dinner yesterday in jollibee sm puerto with my husband and my youngest son. The service is amazing . Thanks to eden for assisting our food for take out.😊
Written 10 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

PCG
El Nido, Philippines7 contributions
Hardcore rock ...
May 2019 • Friends
Good morning, I'm not sure who controls your music at the Sm mall Puerto princesa. Almost every morning an hour after you open hardcore rock music plays. It is really off putting, it puts you in a bad mood and it is way too early for that kind of music (no offence). I think you guys should look into it.
Written 3 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Sarah Ynque
Puerto Princesa, Philippines4 contributions
Quick bite in McDonald.
Apr 2019 • Solo
Last Saturday(April 14, 2019) I was here. I ordered a ,chicken crispy sandwich with veggies(special request - that was granted. Today, I came when the same sandwich. Denzel (2nd in command) immediately refused my request). Mind u the requests of lettuce was not even 100grams. When another person came (Marik) she agreed granted my requests. Renzel, no professionalism with talking to the guests
McDonald management pls train ur supervisors.
Written 15 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

myzdionne
1 contribution
WORST AMONGSt THE WORST IN ALL SM MALLS AND OTHER MALLS
Apr 2019 • Couples
I was very disappointed with PUERTO PRINCESA CITY SM Mall Service.They should look into on how the way they should approach their customer within the premise of the mall. Modesty aside, I've in more that 20 SM Malls in the country and we've got the worst experience in SM Puerto Princesa. I am with my husband to run some stuff. The Sales Manager suggested that we can leave the things we bought and be back the next day to pick it up, that great news to us considering that we stay in PPC for a night and we need to be back late afternoon in El Nido the next day. To wrapped it up, we went back the next day to pick it up and buy some other things. From the supermarket, we asked the security if we could leave our things, 3 back packs (heavy backpacks) and he just said NO. We asked him if is there any other place to left our things so that we could but the stuff we need without hassle, no other options but to bring all our staff with us. The heck. We waited long in the Customer Service area to claim the things we left from last night and no one render a hand even from the security to help us. I am carrying alone about 20kg staff and 3x or more with bulky packages for my husband. Even a cart is not allowed for us to use. I am very disappointed so much with the service. Worst amongst the worst. Your customer deserved way better and best!
Written 8 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

EndlessTravels
Greater Melbourne, Australia34,713 contributions
Not as good as some
Mar 2019
The first SM that I’ve been in the department and not been approached for assistance. Being from Australia I’m used to that hands off service but in the phillipines it’s a bit strange.

The mall has all you need but still not as good as others I’ve visited around country
Written 28 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

KuyaKano
Puerto Princesa, Philippines149 contributions
The Declining value of SM
Feb 2019 • Solo
10 years ago, SM shopping properties use to stand for smiling faces, great customer service, and value. Somewhere since then, I can only assume that the management that use to uphold those qualities, either no longer value them, or have been replaced by individuals who decided to replace such enjoying features with only a concern for getting every peso they can get from those who enter their doors.
That being said, SM City Puerto Princesa is a perfect example of lacking concern for the customers. Only a couple years old, almost all of the restrooms are already out of order, and are never repaired, thus only the restrooms on the top floor seem to be maintained. Regarding seniors, there is nowhere for them to rest, unlike at Robinson's Malls which always offers courtyards, food courts, and places to relax and rest your feet for a while. The Cinemas are incredibly small, also discouraging locals to go to the cinemas at Robinson's mall and use their cinemas. And like many SM malls, about 1/3rd of the spaces are unoccupied, especially on the third floor which gives the impression that SM Management did not think clearly about the needs and interests of local residents of Palawan.
The WiFi service at SM mall is also sub-par compared to other locations. Their "free" WiFi only lasts for a few minutes and then disconnects, over and over again, and the local shops also seem to only have an extremely low speed WiFi service to offer.
Overall, SM corporate management just doesn't care. They don't care about your comfort, they don't care about building maintenance, and they don't care about service or quality.
One positive quality I will mention though, is the security staff. They are in fact very alert, even to the extent of noticing that I left my key in my motorcycle and kept it safely at the security kiosk to prevent theft until I returned to the bike. Such attention to detail is admirable and worthy of mentioning.
Written 24 February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Tamtam
England, UK281 contributions
Modern, furnished shopping mall
Oct 2018 • Solo
It is located at the city center, newer than Robinson Shopping mall. There is a cinema where you can watch movies at very cheap prices. Massage service is available too. The supermarket here is smaller than the one in Robinson though. Overall, the shopping experience is fine.
Written 18 February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Showing results 1-10 of 12
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing
Frequently Asked Questions about SM City Puerto Princesa

Hotels near SM City Puerto Princesa: View all hotels near SM City Puerto Princesa on Tripadvisor