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Martha Tilaar Salon and Day Spa - CLOSED

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Review Highlights
Non-Indonesian customer service

I visited the spa in Cikini. The customer service was poor, almost insulting. I got a terrible... read more

Reviewed 7 February 2016
Liz A
,
Jakarta, Indonesia
Relaxed ambiance

So far I've been to 3 Martha Tilaar branches in Jakarta (the one in Pondok Indah, Tendean... read more

Reviewed 13 December 2015
Sasya H
,
Jakarta, Indonesia
Read all 23 reviews
15
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Traveler Overview
  • Excellent8%
  • Very good21%
  • Average13%
  • Poor26%
  • Terrible32%
Jul 7, 2018
“Worst Brazilian waxing experience ever, I’m not coming back to this place”
Mar 28, 2018
“Relaxing place spa”
About
Contact
Blok T2/28 Jln. Perhubungan Indah, Jakarta 10330, Indonesia
Website
+62 58301559
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Reviews (23)
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1 - 10 of 17 reviews
Reviewed 7 July 2018 via mobile

I went to get Brazilian waxing at Martha Tilaar Pluit Timur branch. I usually get waxing at Pink Parlour and have tried some other waxing place, but this is my first time trying at Martha Tilaar. I asked the therapist what kind of wax it...More

5  Thank Yenny C
Reviewed 28 March 2018 via mobile

It is a relaxing traditional spa place with experience therapists. The place need more maintenance as it is already old. The gym is not working at all. Price is expensive compare to other spa place

Thank Sandra1412
Reviewed 10 July 2017 via mobile

I took the 45-minute Totok & Face Massage, and paid 199,000 at the parlor's branch in Puri Kembangan, but only to receive poor services. 1. The therapist gave a worn out and dirt-stained towel to rest your head. 2. The therapist largely did not give...More

2  Thank rendi w
Dea R, Public Relations Manager at Martha Tilaar Salon and Day Spa, responded to this reviewResponded 19 July 2017

Dear Rendy W, Warm Greetings from Martha Tilaar Spa... Thank you for your time to share your spa experiences on Tripadvisor We are very sorry to hear your spa experience fell short of your expectations, be assured that we will certainly do out best to...More

Reviewed 13 December 2016

Long story short - after our massage salon manager in Martha Tilaar Grand Indonesia persuaded us (me and my husband) to buy products for a decent amount of money to get 10 or 20% discounts for massages in all Martha Tilaar salons in Jakarta. Sounds...More

5  Thank Jane29876
Dea R, Public Relations Manager at Martha Tilaar Salon and Day Spa, responded to this reviewResponded 15 December 2016

Dear Jane, Thank you for your review of our spa outlets at Grand Indonesia, Jakarta . We apologize for any inconvenience. We will follow up and make investigation for promotion policy. Regarding promotion, there is a miss communication and miss understanding. We would like to...More

Reviewed 26 June 2016

I have never suffered such pain during a massage. Within an hour of leaving the spa I was not surprised when I saw how badly bruised I was. I asked for less pressure but this went largely ignored. The therapist didn't seem to pick up...More

Thank Joseph A
PR-ManagerMT, Manajer Hubungan Masyarakat at Martha Tilaar Salon and Day Spa, responded to this reviewResponded 28 June 2016

Dear Joseph A Warm Greeting from Martha Tilaar Salon Day Spa... Thank you for your time to share your spa experiences on Tripadvisor We are very sorry to hear your spa experience fell short of your expectations, be assured that we will certainly do out...More

Reviewed 9 March 2016 via mobile

I decided to try the Martha Tilaar spa in cinere location, I had originally made reservations for facial,creambath,and pedicure, however after I was bitten from head to toe by mosquitos during my facial I decided to cancel everything else, the place is not cared for...More

2  Thank Diana A
Florencia D, Public Relations Manager at Martha Tilaar Salon and Day Spa, responded to this reviewResponded 17 June 2016

Dear Diana A, Thank you for your review of our spa outlets at Cinere, Depok . We apologize for any inconvenience you have been during spa treatments. We will follow up on service quality standards of our spa . We would like to contact you...More

Reviewed 27 February 2016

I went to visit the Wahid Hasyim branch of Martha Tilaar Salon and Day Spa. It was my first visit and will be my last one. I went in with high expectation of being pampered and feeling relaxed after the treatment, because for IDR 475,000...More

6  Thank Bellesister
Florencia D, Public Relations Manager at Martha Tilaar Salon and Day Spa, responded to this reviewResponded 17 June 2016

Dear Bellesister, Thank you for your review of our spa outlets at Wahid Hasyim, Jakarta . We apologize for any inconvenience you have been during spa treatments. We will follow up on service quality standards of our spa . We would like to contact you...More

Reviewed 7 February 2016

I visited the spa in Cikini. The customer service was poor, almost insulting. I got a terrible allergic reaction there as they don't provide the list of ingredients in the products. In Indonesia one can have a fantastic service in most places but in this...More

Thank Liz A
Florencia D, Public Relations Manager at Martha Tilaar Salon and Day Spa, responded to this reviewResponded 17 June 2016

Dear Liz A, Thank you for your review of our spa outlets at Cikini, Jakarta . We apologize for any inconvenience you have been during spa treatments. We will follow up on service quality standards of our spa . We would like to contact you...More

Reviewed 30 December 2015 via mobile

Went for 1 hour candle massage at Martha Tilaar Grand Indonesia for Rp 350,000. Not impressed with the masseuse who was not professional and had bad attitude. The massage itself was not up to the standard for the price paid. Just kneading and rubbing basically...More

1  Thank Ivonne J
Florencia D, Public Relations Manager at Martha Tilaar Salon and Day Spa, responded to this reviewResponded 17 June 2016

Dear Ivonne J, Thank you for your review of our spa outlets at Grand Indonesia, Jakarta . We apologize for any inconvenience you have been during spa treatments. We will follow up on service quality standards of our spa . We would like to contact...More

Reviewed 13 December 2015

So far I've been to 3 Martha Tilaar branches in Jakarta (the one in Pondok Indah, Tendean, Gandaria). It started from when I bumped into their excellent website that offers many range of services and treatments. Some of the treatments are so uniquely distinct (such...More

4  Thank Sasya H
Dea R, Public Relations Manager at Martha Tilaar Salon and Day Spa, responded to this reviewResponded 6 June 2017

Dear Sasya H, Thank you for your review of our spa outlets at Ciumbuleuit, Bandung. We are very glad if you are satisfied with Martha Tilaar spa treatments. We hope you will visit again. Warm regards, Martha Tilaar Spa

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