Donna Spa
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Donna Spa and Nails The good desination for your choice. Please book in advance to have free 2 way taxi.
Duration: 1-2 hours
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driz95
Malaysia216 contributions
1.0 of 5 bubbles
Jan 2018 ā€¢ Couples
We're staying in the Novotel Suites Hanoi and as the hotel did not have a Spa, we were recommended to opt for Donna Spa located at 35 Tho Thap as it was near the hotel. Despite the higher prices (for Indochina in general) & lack of reviews (we were certainly concerned) we figured the hotel would only recommend a good Spa. Sadly, we were terribly disappointed. No one at the Spa could communicate in English & this wouldn't have been too much of a problem had the massage been of some standard. We had opted for the 60 minutes Thai traditional massage (VND 519,000 - around RM96) and it was a far cry from the Thai massages in the Indochina region (and we have tried many). The masseuse was rushed and pressure was not appropriate, and she was not skilled in general. This seems to be a money making chain with no interest to maintain the quality of service. They have fancy brochures (distributed to hotels who forward to guests) but unfortunately the Spa is not up to mark. Certainly NOT recommended.
Written January 2, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Isla, Warmest greetings from Donna Spa, First of all, I would like to apologise for the inconveniece caused you in your last visit to Donna Spa at Tho Thap, Hanoi. I am sorry that the service haven't met your requirement due to new staff. We have change alot since received your feedback and I hope the service can meet your need now. We have 4 Donna Spa in Hanoi, and I would like to invite you to come back with us for using the service again free of charge. Please contact me for your next visit to hanoi at donnaspahanoi@gmail.com With regards Huyen Donna
Written February 7, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DONNA SPA: All You Need to Know BEFORE You Go (with Photos)