We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Open today: 9:00 AM - 7:00 PM
Save
Share
Review Highlights
Professional. Courteous. Helpful.

Stopped in for only a SIM card. The guys were very helpful and knowledgeable. Tried very hard to... read more

Reviewed 25 May 2018
Kyle K
,
san diego, ca
via mobile
Perfect private tour of Roatan

Arrived in Roatan, picked up at cruise dock by a delightful driver, Caesar. Caesar asked what we... read more

Reviewed 22 May 2018
Guy B
Read all 87 reviews
51
All photos (51)
Full view
Traveler Overview
  • Excellent76%
  • Very good13%
  • Average1%
  • Poor2%
  • Terrible8%
Travelers talk about
“pot holes”(4 reviews)
“west bay”(19 reviews)
About
We have been in business since 1998. We offer guided & self guided tours and rental transportation for the island of Roatan. We have been in business since 1998, and are proud of our reputation. Please come visit us in the West Bay Mall. We also...more
Closes in 14 min
Hours Today: 9:00 AM - 7:00 PM
See all hours
Contact
West Bay Mall, West Bay # 6 | West Bay Mall Unit #6, Roatan IB3100, Honduras
Reviews (87)
Filter reviews
85 results
Traveler rating
63
12
1
2
7
Traveler type
Time of year
LanguageEnglish
63
12
1
2
7
Show reviews that mention
All reviewsrented scooterspot holeswest bayport dayscoxen holein great shapeoak ridgevisit roatanbeautiful islandcruise shipthese guysprivate tourcesarbikeguillermomodemdriver
FilterEnglish
Updating list...
1 - 10 of 85 reviews
Reviewed 26 May 2018 via mobile

Captain Vans doesn't warn riders about dangerous pot holes camouflaged with gray gravel and they also don't tell you about the movable plastic guards that let them know that a scooter went over without damage, so they can still rip you off for 50 bucks....More

Thank Gary A
Reviewed 25 May 2018 via mobile

Stopped in for only a SIM card. The guys were very helpful and knowledgeable. Tried very hard to help me, but my cell phone was locked. Excellent service. Honest. Highly recommend!

Thank Kyle K
Reviewed 22 May 2018

Arrived in Roatan, picked up at cruise dock by a delightful driver, Caesar. Caesar asked what we wanted to see and we said the whole Island. He drove us, stopped when we saw something we wanted to check out, took us to his charming town,...More

1  Thank Guy B
Reviewed 21 May 2018

Like my title says I have never thought to review a rental place before but, we have received such great service from Guillermo at Captain Van's they deserve a write up. It is always nice to find caring staff and to find a business you...More

1  Thank Jayneekinsd
Reviewed 2 April 2018

My partner and I rented two scooters for one day -- we only had a short period as we came into Mahogany Bay via cruise ship. First, I must say, Caesar was so great! He picked us up outside the cruise terminal and drove us...More

1  Thank Sarah O
Murray R, Owner at Captain Van's Rentals and More, responded to this reviewResponded 30 April 2018

I really appreciate you taking the time to make a comment. Your feedback about Cesar is heartwarming and consistent with the service he always gives to our clients. I am glad you had a good time and we look forward to seeing you in the...More

Reviewed 12 March 2018

I read up on Captain Van's Rentals prior to our trip to Roatan and as we were staying in West Bay it was the most convenient option. Easy to locate with their mall location. We rented two scooters for the day as we wanted to...More

Thank JRHiggy
Reviewed 27 February 2018

Where we were staying, East end in Oak Ridge definitely made it apparent that having scooters to explore easier with the roads being ravished with pots holes from recent rains. We were able to reserve 2 scooters, have them delivered to our place for extra...More

Thank Julia A
Reviewed 10 February 2018 via mobile

This is a nice little place near the West Bay resorts. It has a lot of misc grocery items but also beer and wine and pop. Very convenient and reasonable prices.

Thank William S
Reviewed 5 February 2018

I had read reviews about Captain Van's and how terrific the personal tour guide Cesar was. I am happy to report that it is all TRUE! We wanted to see a lot of different places on the island so I gave Cesar my to do...More

Thank LadBB
Reviewed 18 January 2018

We booked a rental of 4 scooters. It was great because they picked us up for free at the pier when our cruise arrived. They gave us a free ride to the shop. The weather was very bad so we didn't take the scooters we...More

Thank Derek S
Murray R, Owner at Captain Van's Rentals and More, responded to this reviewResponded 25 January 2018

Thanks Derek and crew for your business and your kind words. I am glad you enjoyed riding around in the Ford Escape since I was told it was still raining when your ship visited Roatan, and renting scooters was not the best option. I will...More

View more reviews
Questions & Answers
Ask a question
jules201011
23 January 2018|
Answer
Response from Murray R | Property representative |
Hello Jules. Please visit our website captainvans com for complete pricing and details. FYI: We respond quicker to enquiries via email. Thanks, Murray R
0
Votes
snorklerMinnesota
5 January 2018|
AnswerShow all 4 answers
Response from Murray R | Property representative |
I apologize for not responding earlier. Please visit our website at Captainvans com to see pricing and details. Feel free to email us for faster responses. Thanks Murray R
0
Votes