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Captain Van's Rentals and More

Open today: 9:00 AM - 7:00 PM
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Captain Van's Rentals and More
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Traveler Overview
  • Excellent77%
  • Very good13%
  • Average2%
  • Poor2%
  • Terrible6%
Travelers talk about
“west bay”(21 reviews)
“pot holes”(3 reviews)
About
We have been in business since 1998. We offer guided & self guided tours and rental transportation for the island of Roatan. We have been in business since 1998, and are proud of our reputation. Please come visit us in the West Bay Mall. We also...more
Closed Now
Hours Today: 9:00 AM - 7:00 PM
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Contact
West Bay Mall, West Bay # 6 | West Bay Mall Unit #6, Roatan IB3100, Honduras
Website
+504 9658-9574
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Most Helpful Positive Review
Reviewed 2 April 2013

Sure... when you cruise by Captain Van's in West End, you may be forgiven for questioning if the dilapidated, cubicle-sized office on a sandy alleyway is really the operation you're seeking, but give it a minute: Dude... you're on Roatan @ their conveniently located shop...More

5  Thank kneecap92
Most Helpful Critical Review
Reviewed 19 July 2013 via mobile

We hired a scooter 3 weeks ago, put a $600 hold with a prepaid travel card if we were to cause any damages, which we didn't. They failed to tell us it takes 30 days for money to 'come back' to your debit card, 'allegedly'....More

1  Thank Jessbenn
CaptainVans, Owner at Captain Van's Rentals and More, responded to this reviewResponded 24 August 2013

Thanks for the comments. Your feedback has made me aware of changes that needed to be made at the "point of rental", in regards to questions asked to our customers, prior to renting. When a person rents a vehicle, scooter or motorcycle, we require a...More

Reviews (89)
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All reviews rented scooters west bay pot holes coxen hole oak ridge grocery store via email beautiful island bike guillermo vehicle modem driver caesar tank resort pier
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1 - 10 of 87 reviews
Reviewed 14 October 2018 via mobile

My family stayed in West Bay and decided to go visit Daniel Johnson’s Monkey and Sloth Hangout. It was going to be $70 round trip for my family of 4 (2 adults, 1 toddler, and 1 infant) to take a taxi over there. We decided...More

Thank ahawaii2017
Murray R, Owner at Captain Van's Rentals and More, responded to this reviewResponded 3 weeks ago

Thanks for the business and the good review. Driving your own rental, is a whole lot different than getting into a taxi. While the road may be unfamiliar, there is no question, that you feel more comfortable driving yourself and seeing the island on your...More

Reviewed 26 September 2018

Very friendly staff, rented a car from them for a day. Car was clean and didnt have any issues, we were able to explore the island and had a blast. Be careful driving, there are no rules of the road!More

Thank chris2pherrichards89
Murray R, Owner at Captain Van's Rentals and More, responded to this reviewResponded 3 weeks ago

Thanks for the car rental. We are glad you were able to see the island on your own time. Yes, all our clients need to be aware that the road rules that you may be comfortable with, may not exist with the other cars in...More

Reviewed 19 September 2018

We booked a rental in advance & they were very accommodating & responsive via email, providing lots of information & advice. Everything was well & we were happy with the company & rental. Tip for other renters - there is no fuel station in West...More

Thank Carole15372
Murray R, Owner at Captain Van's Rentals and More, responded to this reviewResponded 2 weeks ago

Hi Carole. I appreciate the positive review when you rented a minivan from Captain Van's Rentals on SEPT 15th. We hope you will rent from us again when you return from the Cayman's. I want to explain our rental fuel charge policy. Our clients are...More

Reviewed 25 May 2018 via mobile

Stopped in for only a SIM card. The guys were very helpful and knowledgeable. Tried very hard to help me, but my cell phone was locked. Excellent service. Honest. Highly recommend!More

Thank Kyle K
Murray R, Owner at Captain Van's Rentals and More, responded to this reviewResponded 26 July 2018

Yes, please remember to bring your smartphones to Roatan and make sure they are unlocked by your service provider. We can help anyone get local phone calls and data plans by selling a local SIM chip and calling/data services, while visiting on Roatan. It's waaay...More

Reviewed 22 May 2018

Arrived in Roatan, picked up at cruise dock by a delightful driver, Caesar. Caesar asked what we wanted to see and we said the whole Island. He drove us, stopped when we saw something we wanted to check out, took us to his charming town,...More

1  Thank Guy B
Murray R, Owner at Captain Van's Rentals and More, responded to this reviewResponded 26 July 2018

I am very pleased that you appreciated Cesar as your driver of your island tour. Cal's Cantina has excellent food (and a great view too), and his choice for a place to dine, worked out well for your group. Cesar is my longest serving employee,...More

Reviewed 21 May 2018

Like my title says I have never thought to review a rental place before but, we have received such great service from Guillermo at Captain Van's they deserve a write up. It is always nice to find caring staff and to find a business you...More

2  Thank Jayneekinsd
Murray R, Owner at Captain Van's Rentals and More, responded to this reviewResponded 26 July 2018

Thanks for the review. Guillermo is a caring, helpful and intelligent manager. We are pleased that you made the effort to make these comments.

Reviewed 2 April 2018

My partner and I rented two scooters for one day -- we only had a short period as we came into Mahogany Bay via cruise ship. First, I must say, Caesar was so great! He picked us up outside the cruise terminal and drove us...More

1  Thank SarahO2277
Murray R, Owner at Captain Van's Rentals and More, responded to this reviewResponded 30 April 2018

I really appreciate you taking the time to make a comment. Your feedback about Cesar is heartwarming and consistent with the service he always gives to our clients. I am glad you had a good time and we look forward to seeing you in the...More

Reviewed 12 March 2018

I read up on Captain Van's Rentals prior to our trip to Roatan and as we were staying in West Bay it was the most convenient option. Easy to locate with their mall location. We rented two scooters for the day as we wanted to...More

Thank JRHiggy
Reviewed 27 February 2018

Where we were staying, East end in Oak Ridge definitely made it apparent that having scooters to explore easier with the roads being ravished with pots holes from recent rains. We were able to reserve 2 scooters, have them delivered to our place for extra...More

Thank Julia A
Reviewed 10 February 2018 via mobile

This is a nice little place near the West Bay resorts. It has a lot of misc grocery items but also beer and wine and pop. Very convenient and reasonable prices.

Thank M3427FIwilliams
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Questions & Answers
Ask a question
jules201011
23 January 2018|
Answer
Response from Murray R | Property representative |
Hello Jules. Please visit our website captainvans com for complete pricing and details. FYI: We respond quicker to enquiries via email. Thanks, Murray R
0
Votes
snorklerMinnesota
5 January 2018|
AnswerShow all 4 answers
Response from Murray R | Property representative |
I apologize for not responding earlier. Please visit our website at Captainvans com to see pricing and details. Feel free to email us for faster responses. Thanks Murray R
0
Votes