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Urban Spa

Closed Now: 9:00 AM - 5:00 PM
Open today: 9:00 AM - 5:00 PM
Review Highlights
I won’t be going back

I was bought a package but was given one of the wrong treatments so I had to go back. A half an... read more

Reviewed 18 June 2018
Sydney, Australia
via mobile
Online 2 hour summer package

Not happy with the treatment I have just had. Inexperienced therapist, 2 hour package turned into 1... read more

Reviewed 15 January 2018
Sydney, Australia
via mobile
Read all 15 reviews
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Traveler Overview
  • Excellent26%
  • Very good6%
  • Average0%
  • Poor20%
  • Terrible48%
Jun 18, 2018
“I won’t be going back”
Dec 30, 2018
“Great Facials - Terrible Hit Ups”
Urban Spa offers the ultimate in Skin Rejuvenation treatments, including laser, IPL, Needling and Ipl hair removal and injectables. Urban Spa’s offer professional advice, whilst providing the most up to date intensive treatments We believe beauty...more
Closed Now
Hours Today: 9:00 AM - 5:00 PM
See all hours
Suggested duration: < 1 hour
91 Archer St | Chatswood Chase, Level 1 Shop 10, Chatswood, Willoughby, New South Wales 2067, Australia
+61 2 9410 2944
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Reviews (15)
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1 - 10 of 15 reviews
Reviewed 31 December 2018

Great Facials - Terrible Hit Ups Been a couple of times for facials which are great But you have to endure the worst pushing to sign up for other things Puts me off going to be honest. Goodness, just paid you $200 for a facial,...More

Date of experience: September 2018
Thank RosiePoseyLips
urbanspaaustralia, Public Relations Manager at Urban Spa, responded to this reviewResponded 5 weeks ago

Thank you for your feedback, We provide Recommendations to help you achieve optimum results based on your concerns and what you would like to achieve from your treatments. If you would prefer not to receive any recommendations please note this to the Spa Manager upon...More

Reviewed 18 June 2018 via mobile

I was bought a package but was given one of the wrong treatments so I had to go back. A half an hour massage turned into 20 minutes because the therapist was so busy giving the hard sell to another client so she started late....More

Date of experience: June 2018
2  Thank Kimmyross
Reviewed 15 January 2018 via mobile

Not happy with the treatment I have just had. Inexperienced therapist, 2 hour package turned into 1 and a half hours. Nothing was explained about the options or treatments applied. Will not be back!!

Date of experience: January 2018
1  Thank RobynT826
Reviewed 22 December 2017

Felt like the therapist was doing it for the first time, clumsy method wax in my hair, arms sticking to the sheet, seemed either to scared or just does not like her work.

Date of experience: December 2017
Thank Shailja T
Reviewed 25 September 2017

I regularly have facials to treat myself, but last week was my first time at Urban Spa Chatswood. The customer service was amazing and the spa was lovely and clean. My therapist asked me lots of questions about my skins and gave recommendations on how...More

Date of experience: September 2017
Thank ashleethompsonjames
Reviewed 8 August 2017

Felt like I couldn't relax while using my christmas present gift card. The whole procedure seemed to be based around trying to up-sell me to have treatments done that would cost extra even though I was there as a gift and trying to sell their...More

Date of experience: July 2017
2  Thank Lisa v
Reviewed 8 August 2017

I had a gift voucher and was looking forward for my massage. The greeting was very unpleasant. The sheets on the bed were not clean. Girl who did the massage didn't apply the pressure at all. It was like that she was just rubbing oil...More

Date of experience: August 2017
1  Thank Preeti1101
Reviewed 5 May 2017 via mobile

I only went to Urban Spa because I had a gift voucher for a treatment package. When I arrived I was left waiting for 15 minutes before been given a 20 minute sales pitch about their products- it was so pushy to the point that...More

Date of experience: May 2017
5  Thank SydneyGal93
Reviewed 29 March 2017

I decided to give Urban Spa Chatswood a second chance after i found out that it had been taken over by new owners. I had a fantastic experience, the staff were friendly and professional. I had a facial and the Ultimate Body Treatment and can...More

Date of experience: March 2017
2  Thank morgang976
Reviewed 29 March 2017

I went for an eyebrow tint/wax and lip wax and was so in love with how my brows turned out! New management have done an amazing job. Will definitely be coming back!

Date of experience: March 2017
Thank tlou93
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Questions & Answers
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18 April 2017|
Response from Kimmyross | Reviewed this property |
They are still there.
Deborah K
7 April 2017|
Response from Kimmyross | Reviewed this property |
Still there in June 2018.