Spa by JW Gold Coast
Spa by JW Gold Coast
5
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
10:00 AM - 5:00 PM
About
Spa by JW features four mindful experiences best suited for you - Calm, Invigorate, Indulge and Renew. Choose from indulgent couple's retreats, to cleansing facials to uplifting aromatherapy massages and more. With six treatment rooms to choose from, including two couples treatment rooms, saunas, experience showers and inviting relaxation lounges, it is perfect place to relax and unwind or gather with a group on the Gold Coast.
Duration: 1-2 hours
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  • Otto M
    3 contributions
    Loved it!
    This was one of the BEST spa experiences I’ve ever had. I’ve been to quite a few spas around the world and this would be one of the best the Gold Coast has to offer. My wife and I thoroughly enjoyed our treatments and the atmosphere, decor and staff are lovely. Would highly recommend to anyone and we’ll definitely be going back again.
    Dear ottojr77, Thank you for your wonderful feedback for our newly launched Spa by JW Gold Coast, we are delighted to hear you and your wife had one of the best experiences with us! We truly appreciate your review and look forward to welcoming you again soon to Calm - Indulge - Invigorate - Renew your mind, body and spirit. Spa by JW Manager, Stacey Leong.
    Written July 30, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Traveled as a couple
    Written July 30, 2023
  • LT
    1 contribution
    Excellent relaxing 5 star experience
    My husband and I had an hour long massage and a 30 minute facial. Both therapists were extremely friendly, professional, knowledgeable and listened to both our concerns for what we wanted to achieve. It was that relaxing that we have booked in again for tomorrow for a 90 min massage together. Cannot fault the staff in this amazing Spa in this beautiful hotel setting. Certainly lives up the 5 Star standard. Will be back to stay here again and use the Spa facilities.
    Dear lenatB5728UG, Thank you so much for taking the time to share your experience at Spa by JW. We are delighted to hear that you and your husband enjoyed the hour-long massage and 30-minute facial. Our team of therapists takes great pride in providing exceptional service, and we are thrilled that they were able to create a relaxing and enjoyable experience for you both. Your kind words regarding the friendliness, professionalism, and knowledge of our therapists are truly appreciated. We always strive to listen to our guests' concerns and preferences to tailor each treatment to their specific needs and desires. It brings us immense joy to learn that your visit left such a positive impression that you have booked a 90-minute massage for tomorrow. We are honoured to be a part of your wellness journey, and we promise to make your next visit equally memorable. We take great pride in upholding a 5-star standard in both our services and facilities. Your acknowledgment of our efforts is truly rewarding. We eagerly await your return to Spa by JW and look forward to providing you with another rejuvenating experience. Should you have any specific requests or questions, please do not hesitate to let us know. Once again, thank you for choosing Spa by JW. We sincerely appreciate your feedback. Warmest regards, Spa by JW team
    Written August 3, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Traveled as a couple
    Written August 3, 2023
  • Ambassador657752
    13 contributions
    Exceptional spa experience
    The Marriott SPA byJW was an extremely luxurious experience , yes the space is tranquil modern and spacious. The staff at the front desk welcoming it was the treatment by Asako the took it to another level. Never has a spa experience felt like a two hour meditation. I was nurtured so well I felt peaceful and years younger when I left . That’s a good spa experience .
    Dear Ambassador657752, Thank you so much for taking the time to share your experience at Spa by JW. We are delighted to hear you were warmly welcomed by our front desk team and had a wonderful treatment by your therapist, Asako. We strive to provide our guests exceptional service and to leave everyone feeling nurtured and care for. We look forward to welcoming you again soon! Warmest Regards, Spa by JW Team
    Written September 2, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled solo
    Written September 1, 2023
  • Bianca Dye
    12 contributions
    CALMING HEAVEN
    the moment you walk in the calming atmos & kind nurturing staff make u drop into serenity. The massage was PURE HEAVEN.mum was in another world after hers and my aching neck had disappeared after their fingers worked their magic. The Tea afterwards sitting in the stunning lounge was so delish& relaxing. We will be back for sure. What a delightful little oasis in the heart of the busy GC. We walked out SOOO relaxed and calm and happy. Ps the staff were divine! Thankyou ❤️🙏🏼 namaste
    Dear Inspiration565539, Thank you for visiting Spa by JW and providing us with your wonderful review, we are so delighted you and your mum were able to relax, be calm and happy with us! Our team would like to sincerely thank you for your kind compliments and are very glad to hear you found relief from your massage. We look forward to welcoming you both again in the future! Warmest Regards, Spa by JW Team
    Written September 5, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled with family
    Written September 4, 2023
  • Ashley S
    1 contribution
    Highly recommend
    Was impressed every minute with my experience at the Spa. Beautiful space, excellent service, it was all luxurious and worth every penny. My masseuse Pongsri was professional, friendly, always making sure I was comfortable and relaxed and ensured everything about my pregnancy massage was safe for me and the baby.
    Dear ashleyO7417UF, Thank you so much for taking the time to share your experience at Spa by JW. Our team takes great pride in upholding a 5-star standard in both our services and facilities. Your acknowledgment of our efforts is truly rewarding. We are delighted to hear that you enjoyed your pregnancy massage with therapist, Pongsri and are honoured to be a part of your wellness journey during this time, wishing you all the best for you and the baby. Should you have any specific requests or questions, please do not hesitate to let us know. Once again, thank you for choosing Spa by JW. We sincerely appreciate your feedback. Warmest regards, Spa by JW team
    Written September 5, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Traveled as a couple
    Written September 5, 2023
  • Surfing B
    1 contribution
    Ultra relaxing spa experience!!
    Miyuki gave the most amazing head/neck massage! The whole experience was relaxing as soon as I walked out of the lift into the beautifully designed space until I enjoyed a beautiful herbal tea in the lounge at the end. The staff were exceptional!
    Dear surfingb2023, Thank you for visiting Spa by JW, we are so delighted to hear your whole experience from beginning to end was relaxing and that you had a wonderful head and neck massage by our experienced therapist, Miyuki. We truly appreciate your review and feedback for our staff and team. We look forwarding to taking care of you again soon for another relaxing spa experience! Warmest Regards, Spa by JW Team
    Written September 11, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled solo
    Written September 9, 2023
  • Kristen M
    1 contribution
    No need to visit any other spa ever again. Spa by JW is the ultimate!
    Spa by JW is like no other! The environment is so calming, so relaxing, and impeccably presented. The staff are incredibly attentive, and the level of service is top class - from the welcome drink to the fluffy robes and slippers to the freshly brewed teas and the beautiful dressing rooms with every amenity. I had a 90 minute treatment by Miyuki and this was the most amazing spa experience I have ever had. The products used are such high quality, and Miyuki was so professional, very good at what she does, and made me feel very welcome and ensured I had the amazing experience I did. Will definitely be back there and could not recommend them highly enough.
    Dear G8762UEkristenm, Thank you so much for taking the time to share your experience at Spa by JW. We are honoured that you experienced the most amazing spa experience with therapist, Miyuki, and that our level of service met to your expectations. Our team takes great pride in providing a memorable and tailored spa journey and we are thrilled that they were able to create a relaxing and enjoyable experience for you. We use high-quality products in our spa treatments and our skilled therapists are intuitive in ensuring that each visit is curated specially for you. It is important to us in upholding a 5-star standard in both our services and facilities and your acknowledgment of our efforts is truly rewarding. Once again, thank you for choosing Spa by JW. We sincerely appreciate your feedback and look forward to welcoming you again! Warmest Regards, Spa by JW team
    Written September 14, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled solo
    Written September 13, 2023
  • Paul L
    2 contributions
    Excellent
    My wife and I had the best massage on both this Wednesday and today. The environment, staff, service and everything are so great. We had 90 minute treatments twice by Miyuki on Wednesday and Pongsri today which were the best spa experience we have ever had. We look forward to coming back again. -Paul and Sophie
    Dear Paul and Sophie, Thank you for indulging with us at Spa by JW on your two occasions. We are so delighted it was the best spa experience you ever had. Your positive feedback for our therapists Miyuki and Pongsri, our environment, staff and service are truly appreciated, as we strive for 5-star service for all our guests. We look forward in welcoming you again upon your next visit. Warmest Regards, Spa by JW Team
    Written September 16, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled as a couple
    Written September 16, 2023
  • Cristina L
    1 contribution
    Best massage I have ever had!!!
    The New Spa by JW is so chic and so modern with natural aesthetics. I had a Relax and Sleep massage by Pongsai. I can honestly say I have never had a massage that amazing before! If you want a medium/firm massage and have allot of tension as I do across my shoulders and lower back I definitely would recommend seeing her, because it was truly the best!!
    Dear F6060REcristinal, Thank you for your recent visit to Spa by JW. We truly appreciate your kind words and providing a 5-star review for your Relax and Sleep 90-minute massage with therapist, Pongsri. Our experienced therapists take great pride in providing world-class treatments that are individually customised for every guest and we are glad you felt this in your experience. Our team look forward to welcoming you again to Calm, Indulge, Invigorate and Renew your senses to balance mind, body and spirit. Warm Regards, Spa by JW Team
    Written October 8, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Traveled solo
    Written October 7, 2023
  • Anita B
    1 contribution
    Spa with the WOW factor
    I’m have visiting JW Marriott many times over the years and have even had an experience in the spa prior to renovations and it was lovely. But this is WOW!! The new Spa by JW Marriott is something very unique, even being able to compete with world class spa experiences. The ambience, tranquility and beauty as you step off the first floor lifts are instant. You are transported to another place. It has been well thought out to best provide a unique experience if you are going solo, as I did or even with other friends which I had experienced, but not in each others way. Have been to many spas and retreats around the world and rate this in my top 5 places. Karina my therapist was amazing, that I had fallen asleep during my calming massage and treatment! Ask for her! You can use the facilities after your massage and before, I had booked a 9am massage and wasn’t able to use the facilities before as they open at 9am, something maybe to adjust for your earlier clients. I will definitely be back next time staying at the JW Marriott.
    Dear Culture624885, Thank you so much for taking the time to share your experience at Spa by JW. We are so delighted to hear that you enjoyed your massage with therapist, Karina. Our team of therapists takes great pride in providing exceptional service, and we are thrilled that they were able to create a relaxing and enjoyable experience for you. Your kind compliments for rating our spa in your top 5 places, compete with world-class spa treatments, the ambience, and providing unique experiences are truly appreciated as we always strive to listen to our guests' concerns and preferences, allowing to tailor each treatment to their specific needs and desires. It brings us immense joy to learn that your visit left such a positive impression since your previous visits to the spa before our renovations and are honoured to be a part of your wellness journey. We eagerly await your return to Spa by JW and look forward to providing you with another rejuvenating experience. Should you have any specific requests or questions, please do not hesitate to let us know. Once again, thank you for choosing Spa by JW. We sincerely appreciate your feedback. Warmest Regards, Spa by JW team
    Written October 9, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Traveled with family
    Written October 9, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


5.0
111 reviews
Excellent
106
Very good
6
Average
0
Poor
0
Terrible
0

matty c
1 contribution
Feb 2024 • Couples
I’m already planning my next holiday to come stay here!
Claire, Charlotte and Nuch at the spa went above and beyond and provided probably the best service I’ve ever had in my entire life.
My partner and I were celebrating our anniversary and his birthday at the same time, and the girls offered the most incredible service that made a memory that we will 100% never forget. We were welcomed so warmly even though we arrived quite early, and from the warm welcome and friendliness to the most incredible massages; absolutely WOW! I would give this place 110 out of 5 stars and highly, highly recommend to anyone. ❤️☺️ You’re all incredible.
Written February 27, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

VT
New Delhi, India2 contributions
Feb 2024 • Couples
Claire is best amazing actually she gave us best service
She is so calm and peaceful helpful and blessed soul i think
We are really happy
Written February 26, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

S D
1 contribution
Feb 2024 • Family
Absolutely amazing service!!! Super nice staff Claire. She’s the most helpful, patient and calm person at JW Gold coast!
Written February 25, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mandy R
Gold Coast, Australia27 contributions
Feb 2024 • Solo
The entire experience was relaxing, calming and serene. My Therapist Alex was truly amazing. He has such a soft, calming way about him. The spa is state of the art with no stone left unturned to make sure the experience is great from start to finish.
Written February 25, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cherien M
2 contributions
Feb 2024 • Solo
It was a beautiful experience from first walking into the spa. Was a nice winddown as soon as you walked in. All staff were amazing friendly and didnt push products on me. The therapist was amazing.
My only negative if when you go to a spa you go for peace, there was a lady in looking at products with a crying baby and in the lounge there was a couple being very loud, maybe some signs to say its a quiet area.
Written February 24, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Odyssey60201496746
1 contribution
Feb 2024 • Solo
Miyuki at Spa by JW is magic! I had the most incredible and relaxing massage experience from Miyuki, looking forward to returning again soon!
Written February 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear E49RRsarahm, Thank you for visiting Spa by JW and sharing your wonderful feedback for Spa Therapist, Miyuki. We deeply appreciate your kind words with a special mention of Spa Therapist, Miyuki, and her excellence. She is a deeply valued team member. Your commendations will be shared with Miyuki, serving as a pure source of motivation for her dedication and hard work. Once again, we express our heartfelt gratitude for your visit and for such a lovely review. We look forward to welcoming you again in the future, ensuring more lasting and memorable experiences. Warm Regards, Spa by JW Team
Written February 21, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sarah M
1 contribution
Feb 2024 • Solo
Cannot recommend the 60 minute relaxation massage more. It’s what heaven! Such a beautiful space with wonderful staff ask for Nüch!
Written February 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear E49RRsarahm, Thank you sincerely for visiting Spa by JW and sharing your wonderful feedback. We deeply appreciate your kind words for our spa with a special mention of Spa Therapist, Nuch, and her excellence. Your commendations will be shared, serving as a pure source of motivation for her dedication and hard work. Once again, we express our heartfelt gratitude for your visit and for such a lovely review. We look forward to welcoming you again in the future, ensuring more lasting and memorable experiences. Warm Regards, Spa by JW Team
Written February 21, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nicole D
1 contribution
Feb 2024 • Family
Perfect experience Karina was wonderful definitely recommend. Wonderful service and a beautiful atmosphere. I will definitely return thank you
Written February 15, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear M7708YZnicoled, Thank you for choosing to visit Spa by JW and for graciously sharing your positive experience with us. Your generous words directed towards Karina have not gone unnoticed, and we will definitely convey them to her. We are certain that your feedback will bring tremendous joy to her and reinforce our commitment to delivering exceptional service. Once again, we express our heartfelt gratitude for your visit and for such a lovely review. We look forward to welcoming you again upon your next visit! Warm Regards, Spa by JW Team
Written February 21, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

John Paul B
1 contribution
Feb 2024 • Solo
Alex was very professional and a great massage was had the service was impeccable the whole experience was value for money
Written February 14, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear johnpaulb391, Thank you for vising Spa by JW and sharing your positive experience with us. We are glad to hear you had a professional and great massage. Your generous compliments to therapist, Alex and the service you received, have not gone unnoticed. We will definitely convey your feedback to him, as this reinforces our commitment to delivering exceptional service to all our guests. Once again, we express our heartfelt gratitude for your visit and for such a lovely review. We look forward to welcoming you again in the future, ensuring more lasting and memorable experiences at Spa by JW. Warm Regards, Spa by JW Team
Written February 15, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Martin O
1 contribution
Feb 2024 • Solo
Amazing facility very relaxing and luxury. I’ve got a massage by Miyuki she was great very kind and caring. Highly recommended.
Written February 13, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear martinoA9986UJ, Thank you sincerely for your recent visit to our spa and for sharing your positive experience with us. We are so glad you had a relaxing massage. Your kind compliments and gratitude to therapist, Miyuki, have not gone unnoticed, and we will definitely convey your feedback to her, as this reinforces our commitment to delivering exceptional service. Once again, we express our heartfelt gratitude for your visit and for such a lovely review. We look forward to welcoming you again in the future, ensuring more lasting and memorable experiences at Spa by JW. Warm Regards, Spa by JW Team
Written February 15, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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SPA BY JW GOLD COAST: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Spa by JW Gold Coast

Spa by JW Gold Coast is open:
  • Sun - Sun 10:00 AM - 5:00 PM
  • Mon - Sat 9:00 AM - 6:00 PM