My partner & I came up from Sydney last week and we booked the jetski ride on the 3rd of October 2022 and as we were looking forward to the jetski ride, literally the night before the trip it cancelled on us for no reason through the TripAdvisor app. we didn’t receive a notification about it, no call , no text msg & no email? We had assumed it was because of the weather since it was raining really bad the day before, so we tried to contact the jetski place the next morning and nobody had answered. after trying to get through to them 3 times, we contacted TripAdvisor and they requested that they’d give us a refund and said it would take 72 hours. It’s now been a week and we still haven’t received the refund, we contacted again just to be told that the jetski ride denied our refund. They assumed they tried to contact us about the refund but obviously lied because we didn’t receive any missed calls. We never took this trip and we never canceled on them, they canceled the trip on us so I’d kindly like to ask for our FULL refund back as we did not attend this trip and we did try to contact the place as well.