Gold Coast Watersports
Gold Coast Watersports
5
Adrenaline & Extreme ToursWaterskiing & JetskiingSpeed Boats Tours
8:00 AM - 6:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 5:30 PM
Thursday
8:00 AM - 5:30 PM
Friday
8:00 AM - 5:30 PM
Saturday
8:00 AM - 5:30 PM
Sunday
8:00 AM - 5:30 PM
About
Gold Coast Watersports can provide all your exciting water sports needs in the one beautiful and super convenient location, right in the heart of Surfers Paradise. From Jetski Tours through the River or up through the Island, to Parasailing, Jetboating & the coolest new challenge...FlyBoarding. It's time to jump out of your comfort zone and onto the water.
Surfers Paradise, Queensland, Australia

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Tours and Tickets by Gold Coast Watersports
Travelers talk about
(180 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles1,153 reviews
Excellent
1,057
Very good
65
Average
5
Poor
14
Terrible
12

Tamara A
Gold Coast, Australia332 contributions
5.0 of 5 bubbles
Oct 2020
Have absolutely loved the jet ski and parasail experience with this company and highly recommend these guys if your looking for a fun day out on the GC broadwater. Great for all ages i took my son with me on both experiences and we had so much fun, parasailing has been one of the most fun activities i have ever tried it was such a thrill and the jet ski are just as much fun, i would recommend the guided tours we did the 1.5hour with a stop over at Stradbroke island , we were able to share to ski and both take turns at driving my son thought that was very cool. The staff and owners are very friendly with great customer service, also their team make sure everyone feels comfortable and safe before your activity, and they will make sure you have the best experience.
Written October 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your review and recommendation of our company. We are glad you enjoyed your day out on the water. We loved having you and your son and I'm happy to hear that your experience was one to remember! I'm glad you felt safe and comfortable while having the best time possible. Thanks!
Written October 17, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Abir K
1 contribution
5.0 of 5 bubbles
Feb 2020 • Family
Best fun we have had in a long time! What an amazing experience! We had the pleasure of meeting PK and Skipper and they made every moment unforgettable. You guys were amazing thanks for the encouragement, we loved every second. As you said PK the feeling up there is lush!
Written February 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

krisna s
1 contribution
5.0 of 5 bubbles
Nov 2022 • Couples
Did jet ski and para sail combo. Couldn't do jet boat as it was booked out. Best price in the town and really friendly staffs. Worth a try, will do it agin on my next visit.
Written November 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for the review, we really happy you had fun :)
Written November 27, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jan R
Gold Coast, Australia144 contributions
1.0 of 5 bubbles
May 2022 • Family
We booked a tandam and triple parasail through scoopon for our grandchildren for their Christmas present. Before buying the voucher I phoned Gold coast parasail to find out all the conditions and if they would honour the voucher.
Great excitement for our little grandchildren we booked our date and got email confirmation. Two days before I phoned just to confirm and much to my surprise and disappointment was told th boat was in for repair. When were they going to let me know???
Well we booked again for today , again 3 very excited boys what could go wrong? Plans made, not easy with busy working families and then on 3 days before an email to say we have been cancelled once again.
Now if we had booked direct we could have been "rescheduled " on another boat of a "sister" company.
Having spent $284 you can understand my disappointment with this company.
Unhappy granny with 3 very sad grandsons!
Written April 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joseph F
Glendenning, Australia1 contribution
5.0 of 5 bubbles
Mar 2021 • Friends
Service is amazing and Kate at the front desk is very helpful. Stu the instructor was great, professional and friendly. The tour itself was great and fun and their jet skies are new and comfortable. They take some nice pictures of you ad well. Highly recommend
Written March 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Awesome to hear you had such a great time with us! We are so lucky to have such an amazing team here at Watersports as well at high quality equipmen to make tours fun and safe! Hope to see you in future for some other activities :)
Written April 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ash
Melbourne, Australia103 contributions
1.0 of 5 bubbles
Feb 2015 • Couples
me and my wife went here with high expectations 2 days ago for a triple package combining the Jetski, jet boating and parasailing. when we headed there we receive bad news from the inexperienced receptionist girl sitting there with a silly smirk on her face telling us that the parasailing is cancelled for the day due to high winds. fine we said and did the jet skiing for half an hour. then another chap(Supposedly the organiser) running the show comes in telling us that the jet boating is also cancelled due to winds. due to this i had to postpone both these activities to 2 days afterwards causing us great inconvenience with our other plans. 10 minutes afterwards when i and my wife were changing the clothes and drying ourselves we see the jet boat come up and 2 chinese girls being loaded onto it in my place where i and my wife was supposed to. i did not raise any issue there. anyway, we went there today afternoon 2 pm to do the combo jet boat and parasailing, we did the parasailing and then came back to the depot. we again get a horrendous news that the jet boat is cancelled for the day due to ?malfunction, i didn't want to create a scene then, hence i asked the chap who was running the show to fix us up with jet skiing instead coz i knew this guy would not refund the money for the jet boat for me and my wife. we then head over to the counter at the end of all this to collect our pictures and then look into the images to hear the news that the entire parasailing pictures got erased from the camera memory stick they had !!! I THEN HAD ENOUGH. i gave a good dose to the receptionist sitting in front and walked off. This i believe is utter nonsense for the money we paid them. How can these fools be so irresponsible and incompetent ? This would be my first and last experience with these imbeciles. Please make sure that you don't go through the same fate as us and book yourselves with somebody else. The so called organising consultant sitting there did not even have the decency to come and apologise or even offer to refund the money given that they themselves knew that they were playing us from the very beginning and taking us for a ride with all these rubbish excuses ! these guys are definitely the worst ever watersports team INDEED
Written February 8, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Ash. We would like to take this opportunity to apologise for the inconvenience that you experienced when trying to participate in our watersports activities. We have tried to contact you several times as we would have appreciated the opportunity to reimburse you for your inconvenience and to provide you with the Gold Coast's best watersports experience that we are well known for. To address your concerns, the safety of our customers is paramount in our business and there are strict regulations with respect to operating parasailing in wind speeds exceeding 25 knots, and it would have been negligent of us to have sent you out on the day in question. You are correct in the fact that the office girl that you speak of is relatively young and inexperienced but we all have to start somewhere. I very much doubt that she had a 'silly smirk' on her face, I believe it was more a fact that she was uncomfortable with having to give you the bad news that your parasailing was cancelled. Sometimes, with cultural differences, expressions can be misunderstood or misinterpreted. Next, the chinese girls did not take your seats, they were in fact booked on that particular jetboat and you were booked in to the later jetboat as you were supposed to be on the parasail activity first and as much as we tried, we could not reschedule you to an earlier jetboat. Then, as the time for your jetboat ride approached, again the weather worsened and forced the jetboat company to cancel their operations. Unfortunately we cannot control the weather. On your return to our facility, we had you in lifejackets, prepped and ready for the jetboat experience, and on their approach they had a major mechanical breakdown, blowing their turbo sending smoke billowing into the air. Again this is a very unfortunate circumstance but you could see the boat with it's obvious issues so I feel it's a bit unfair to say that we were 'playing you from the very beginning' and 'taking you for a ride'. As you said we did offer you 2 x 30 minute jetski hire as compensation which, by the way, was worth a lot more than the jetboat ride that you missed out on. Also, as you said, you did not ask for a refund, which is also unfortunate as it would gladly have been given if it had been requested. Yes sometimes technology can let us down and the memory card from the camera has now been replaced so hopefully the problem with lost photo's will not re-occur. Am I correct in assuming that you enjoyed the jetski and parasail experience as you haven't complained about them? Whilst we do value all feedback, and we do believe that even negative feedback when it is constructive is a valuable business tool, we feel that words like ‘imbeciles’, ‘fools’, ‘irresponsible’ and ‘incompetent’ are not only extremely harsh but also misdirected and inaccurate. If you look at the rest of our feedback I think you will find that your experience was very much ‘out of the ordinary’ and an unusual situation to say the least. It would appear that you were indeed struck by a series of unfortunate events, and therefore, as a gesture of goodwill, we would like to extend to you the opportunity to experience Gold Coast Watersports best service and activities. Please return our calls and emails so that we can come to an amicable resolution.
Written February 17, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Arnold81hart
8 contributions
1.0 of 5 bubbles
My girlfriend was 8 weeks pregnant when we booked the jetski tour, because of that we couldn't do the tour when we arrived at Goldcoast.
When we booked we diddn't realize that the jetski tour could do such an impact. Nothing was indicated on the bookingform when we made the booking online, we had to find out when we filled in the therms and conditions at the location after we paid online.

We asked for a refund but they said we couldn't get one at the location. When we asked what they could do for us they gave us an email adres of the manager.
We did but unfortunately we never heard from him or Goldcoast again...
We also tried online through the contactform but it seems they just agnore us.

Very disapointing of a company with such good reviews
Written May 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When you arrived and you advised that your girlfriend was pregnant for safety reasons we said that she would be unable to do the jetski .We offerered that you could do this yourself or we could give you a voucher to come back another time when the baby arrived. It is against our cancellation policy to give a refund on the day of the activity which is why the owner needed to be contacted to advise if this would be possible or not and you even said if you could get half back you would be happy with that. Once the owner had been contacted we came to a mutual agreement that you were happy with which is why we are disappointed that you would write this review.
Written June 4, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

robynrenciso
2 contributions
2.0 of 5 bubbles
Aug 2019 • Couples
I called in about 5 days prior to coming to book the package. The lady on the phone was polite and helpful which is why we went in very optimistic. When we got there, we were greeted by a rather unpleasant man on the receiving desk. I continued to tell him that we were there to parasail, jetski, and flyboard, he proceeded to shake his head with a disappointed look on his face and asked if we had a booking. I showed him the confirmation email sent to me and he then said we couldn't do parasailing because the boat was broken. Don't get me wrong, I understand when accidents happen, they do everyday. But a call or an email to say parasailing wouldn't be possible on the expected day would have been better than a quite rudely delivered "sorry mate, sh*t happens" on the spot. We were in Gold Coast for my girlfriend's birthday for 5 days only. And each day had a schedule pre booked for the holiday to be hassle free. He asked if there were any other days we could do it. I looked on our itinerary if we had a free hour somewhere and said Wednesday morning. He replied with "nah, there's not enough bookings for parasailing that day so it wouldn't be worth it for us." He also said it would be better if we did all the activities on another day. At this point I was getting very frustrated, we were there, we were ready, and this man made us feel very unwelcome and more of a burden than customers. So I told him that I'll just cancel the booking, get a refund for whatever I've paid for so far, and I'll do these activities with another much promising company. He then changed his tone, that we could do 2 of the activities today, and he will put us on the first boat out on Wednesday. (Where was this attitude before?)

Anyway, we went flyboarding which was a rather fruitless activity as the boots were too big so we basically just kept falling into the water for 10 minutes and the guide said alright it's time to wrap it up.

Jetski was literally just going in circles around 6 floating drums in the water for 30 minutes. (If you're looking to have fun on a jetski, go on a safari, next door!)

We wrapped up that day and came back on Wednesday to do parasailing which was the only pleasant experience with this company. PK, I believe his name was, and the skipper with him on the boat were also the only 2 people who seemed keen for customers to get their money's worth. Those 2 were the only employee's that delivered good customer service. (Thanks, PK!)

The man on the desk, the driver, nor the man who did flyboarding and jetski - all seemed to not care.

Overall, my conclusion is - never again. Rude staff, meh activities (other than parasailing, which can really only go one way). Not worth your time, definitely not worth your money.

The next time we go to Gold Coast, we'll be going to the company next door. And definitely won't be taking a second glance on this one.

Hope this helps anyone who's looking to book with this place. Cheers.
Written August 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Robyn, we're sorry you felt the customer support was not great, we do try to make sure that everyone has a good time in every aspect when they arrive here. In regards to the Flyboard and Jetski experiences, you paid using your IVenture. We are the only Jetski/Flyboard company on the Gold Coast to accept these. The 30min Jetski Circuit is the activity advertised with Iventure, we do have Jetski Tours which we do always recommend if your looking for more than the circuit however you would have to pay extra for this. I'm surprised you didn't enjoy the Flyboard, looking at your 10min allocated session you did seem to do get up and out of the water which is an achievement. It's not an easy experience however most people do have a lot of fun trying! We appreciate your feedback and take it on board
Written August 28, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lou M
West Chiltington, null, United Kingdom3 contributions
5.0 of 5 bubbles
Jan 2016 • Solo
I throughly enjoyed my time flyboarding. Matty was awesome and I would highly recommend this to everyone.
Written February 4, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Lou, thank you so much for your feedback and will let Matty know also! we hope to see you again when you are next on the Gold Coast!
Written February 17, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lisa L
Mildura, Australia2 contributions
5.0 of 5 bubbles
Jan 2016 • Family
Best experience I have had on the Gold Coast. Matty and Jay Jay were so great ensuring me I would enjoy the experience. Can not recommend Gold Coast Water Sports enough it is a must do when you visit the Gold Coast.
Written January 13, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so pleased that we could create an amazing experience for you and your friend. Your big smile on your face is the reason we do the job we do! Keep smiling guys
Written January 15, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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