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Delphinus Puerto Morelos

Features Animals
Puerto Morelos 77580, Mexico
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Review Highlights
Awesome

What an awesome experience! Went on a girls trip and we decided to go swim with the dolphins,what... read more

Reviewed 2 weeks ago
caroleLovesPark
,
Loves Park, IL
via mobile
Excellent

I am astonished at some of the adverse comments on here about this establishment. We thoroughly... read more

Reviewed 2 weeks ago
Markeverett
,
Callander, United Kingdom
via mobile
Read all 220 reviews
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Overview
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Delphinus Puerto Morelos is a habitat where you can interact with beautiful dolphins and learn about environmental education, conservation and welfare of marine mammals. Our new habitat is surrounded by a majestic natural view covering an area of ​​6 thousand square meters. The design and planning of this dolphinarium allow dolphins have enough space for optimum development. Within our facilities
  • Excellent56%
  • Very good24%
  • Average11%
  • Poor5%
  • Terrible4%
Travelers talk about
Closed Now
Hours
Hours Today: 9:00 AM - 5:00 PM
Suggested Duration: < 1 hour
LOCATION
Puerto Morelos 77580, Mexico

Similar Things to Do in Puerto Morelos

Write a ReviewReviews (220)
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All reviews
"swim with the dolphins"
in 14 reviews
"dolphin experience"
in 10 reviews
"couples dream swim"
in 5 reviews
"picture prices"
in 5 reviews
"bucket list"
in 11 reviews
"dorsal fin"
in 4 reviews
"dolphin push"
in 4 reviews
"cheapest package"
in 4 reviews
"minute experience"
in 4 reviews
"video package"
in 3 reviews
"viewing area"
in 4 reviews
"once in a lifetime"
in 10 reviews
"time slot"
in 3 reviews
"internet rate"
in 2 reviews
"single photo"
in 2 reviews
"discovery cove in florida"
in 2 reviews
"hug and kiss"
in 2 reviews
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1 - 10 of 165 reviews

Reviewed 2 weeks ago via mobile

What an awesome experience! Went on a girls trip and we decided to go swim with the dolphins,what a great idea that was. The staff was very friendly and helpful and the dolphins were so cute. We chose to do the top package, well worth...More

Thank caroleLovesPark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

I am astonished at some of the adverse comments on here about this establishment. We thoroughly enjoyed the experience of being so close to these wonderful dolphins on a one to one experience. Was really impressed with the whole set up.

Thank Markeverett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Having booked it via the hotel, we went along to what seemed a complete joke of a place , staff and service were really arrogant compared to the rest of mexico that we had seen. I had a water proof go pro, so I was...More

1  Thank twild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Director de Relaciones Públicas at Delphinus Puerto Morelos, responded to this reviewResponded 2 weeks ago

Dear Traveller. Thank you for taking your time to share your comments regarding your experience in our facility. Our photographs, unlike the automated taked in amusement parks, are taken by photographers with experience and training to get the most photogenic moment and best angles. Thus,...More

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Reviewed 4 weeks ago

Delightful experience. Caring staff. Had a great time and learned a lot. They need to have proper PFDs for fat girls (we travel too)More

1  Thank travilgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Director de Relaciones Públicas at Delphinus Puerto Morelos, responded to this reviewResponded 2 weeks ago

Dear traveler: Thanks for writing and making us notice that our facilities can improve or should be repaired. We take these observations very seriously and we will do our best to solve the situation that you point us. While we offer a sincere apology and...More

Report response as inappropriate
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Reviewed March 14, 2018

Book through Delphinus' website as early as you can. We saved over $200 by booking directly through their website two weeks before our trip. We booked the Couples Dream Swim and I would absolutely recommend it. You don't have to share your dolphin time with...More

Thank Drummermanryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Director de Relaciones Públicas at Delphinus Puerto Morelos, responded to this reviewResponded 2 weeks ago

Dear Traveler Thank you for writing a review of our service. in some cases we have different products to offer you with different prices because depend the activities that had realized and in some cases, we apply some promotion in photos like we gave you,...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2018

Amazing experience. Loved every minute with the dolphins but as noted by others the price of the pictures is a bit OTT especially when they're only being sent via email.More

Thank Aaron1921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Director de Relaciones Públicas at Delphinus Puerto Morelos, responded to this reviewResponded 2 weeks ago

Dear Traveler Thank you very much for visit our facilities, we are so proud to be part of your vacation trip, we feel so glad to hear about your experience was full of incredible interaction and knowledge, regarding pictures and packages, we know that some...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2018

We went to Delphinus Feb 8th, 2018. Paid $108 per person for my wife and our twin 4 year old girls. Had to pay another $10 for transportation when we arrived, which seems a bit strange as we rode camels the day before, at a...More

3  Thank cholderness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Director de Relaciones con Clientes at Delphinus Puerto Morelos, responded to this reviewResponded March 3, 2018

Dear traveler Thank you very much for visit our facilities, we are so proud to be part of your vacation trip, we feel so glad to hear about your experience was full of incredible interaction and knowledge, regarding pictures and packages, we know that some...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2018 via mobile

The place is nice and the experience with the dolphins outstanding. I would highly recommend management to change the way they try to maximize revenue as they end up spoiling the experience. We booked through our hotel and paid over $160 per person. Our kids...More

3  Thank Francisco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Director de Relaciones con Clientes at Delphinus Puerto Morelos, responded to this reviewResponded March 3, 2018

Dear traveler. Thanking for taking the time to share your comments regarding your experience in our facility. We know that some people feel that our Price of photographs is high, however, we must say that the price is at average of photos for people swimming...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2018

We went there on a dolphin swim package. You have many different packages to choose from based on what you would like to do. Our package had a maximum of 10 people but we only had 8. When we arrived, they tried to up-sell us...More

Thank PKDenton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Director de Relaciones con Clientes at Delphinus Puerto Morelos, responded to this reviewResponded March 3, 2018

Dear Traveler Thank you very much for writing about your experience at our facilities. Thank you for recognizing the efforts of our staff for this experience would be a meaningful experience for you. Regarding price of pictures, It is also important to note that the...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2018

We booked this excursion from our hotel since it was the closest one. Once we got there, we checked in. Since we were already in our bathing suits, we watched a quick video and put our stuff in the lockers. Then we had to take...More

Thank B0st0n26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelphinusMX, Director de Relaciones con Clientes at Delphinus Puerto Morelos, responded to this reviewResponded February 15, 2018

Good day ! It gives us a great joy to hear from you.... and it makes us even happier to know you had such a good time with us and our beautiful dolphins, we understand you about the prices of the photos, we are working...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Shamsa Z
March 17, 2018|
AnswerShow all 3 answers
Response from Graham A | Reviewed this property |
We were staying at now jade which is next door to it and as we walked in and didn’t require transport or sales commissions we paid much less and there’s always offers on. We paid about $250 for us both on a private session... More
0
Votes
Ashley M
October 9, 2017|
AnswerShow all 6 answers
Response from sallyPTheVillages | Reviewed this property |
Yes and they will tell you what time they will pick you up. We had about 20 minutes wait after dolphins. They want you to buy photos and visit gift shop.
0
Votes
ToogyOntario_Canada
May 5, 2017|
AnswerShow all 4 answers
Response from rf2205 | Reviewed this property |
we specifically looked into that before booking our swim with the dolphins. my daughter is very particular about the treatment if animals and refuses to visit or attend any event or activity where there is any mistreatment... More
3
Votes