Waters Edge Tennis Courts
Waters Edge Tennis Courts
1
7:00 AM - 11:00 PM
Monday
7:00 AM - 11:00 PM
Tuesday
7:00 AM - 11:00 PM
Wednesday
7:00 AM - 11:00 PM
Thursday
7:00 AM - 11:00 PM
Friday
7:00 AM - 11:00 PM
Saturday
7:00 AM - 11:00 PM
Sunday
7:00 AM - 11:00 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
1.0
1 review
Excellent
0
Very good
0
Average
0
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Terrible
1
Ron C
Zurich, Switzerland31 contributions
Sep 2023 • Solo
Booking a court is problematic. The reliability of booking the court with a coach is a disaster.
On my first lesson the coach turned up 15 minutes late without an apology, but he did have a lame excuse about their being some confusion from the organiser.
Second lesson was ok.
On the third lesson he didn’t show at all. I waited more than 5 minutes, then another coach turns up with another student. I asked where is my coach and he told me that he understood he’s now on holiday. I couldn’t believe it. I emailed the organiser (Chris Cutugno, who is apparently also the owner of this business) He wrote back about 2 hours later and stated that my coach had to travel at short notice back to Serbia.
He then followed up by saying he didn’t think would attend the lesson.
Why wouldn’t I attend the lesson?
Why didn’t he inform me in advance or arrange another coach or lesson?
Suffice to say, I cancelled all 4 remaining lessons. I could not rely on this service, I had planned my 15 minute walk from my hotel in order to be on time to attend these lessons.
They have no idea what it means to communicate with customers.
It’s obviously a new business without a proper plan.
Bookings were made via email, they never supplied a phone number for immediate contact for emergency cases, and they don’t bother to inform you even when they had prior knowledge that the coach was unavailable even though I had supplied my contact details in ever correspondence.
Be aware, the tennis court pictures on their official website are far from the reality. They were obviously photoshopped or taken many years ago, when the courts were new.
The four photos you see on TripAdvisor are ones I took. The courts are shabby and dirty, the condition of the courts are rundown especially the metal barriers between the courts and around the court area, although the playing surface is playable.
On my first lesson the coach turned up 15 minutes late without an apology, but he did have a lame excuse about their being some confusion from the organiser.
Second lesson was ok.
On the third lesson he didn’t show at all. I waited more than 5 minutes, then another coach turns up with another student. I asked where is my coach and he told me that he understood he’s now on holiday. I couldn’t believe it. I emailed the organiser (Chris Cutugno, who is apparently also the owner of this business) He wrote back about 2 hours later and stated that my coach had to travel at short notice back to Serbia.
He then followed up by saying he didn’t think would attend the lesson.
Why wouldn’t I attend the lesson?
Why didn’t he inform me in advance or arrange another coach or lesson?
Suffice to say, I cancelled all 4 remaining lessons. I could not rely on this service, I had planned my 15 minute walk from my hotel in order to be on time to attend these lessons.
They have no idea what it means to communicate with customers.
It’s obviously a new business without a proper plan.
Bookings were made via email, they never supplied a phone number for immediate contact for emergency cases, and they don’t bother to inform you even when they had prior knowledge that the coach was unavailable even though I had supplied my contact details in ever correspondence.
Be aware, the tennis court pictures on their official website are far from the reality. They were obviously photoshopped or taken many years ago, when the courts were new.
The four photos you see on TripAdvisor are ones I took. The courts are shabby and dirty, the condition of the courts are rundown especially the metal barriers between the courts and around the court area, although the playing surface is playable.
Written October 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No questions have been asked about this experience
*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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