We booked our 2 tours on 20th of April 2019, which is an easter. Booked it 5 months way ahead since its a peak day and paid in full. It is for our family composed of 11 persons for oslobwhaleshark and canyoneering with kawasan falls and sumilon bluewaters day tour.
Mark is our travel agent and he was very accommodating, very responsive and went above beyond his duties and most of all VERY PATIENT with our frequent changes.
We requested for a refund for 2 persons since my auntie cant go and advises us that we cant refund the ticket part since it was already booked and will refund a very minimal amount only, which we do understand since we cancelled it a day before the tour. He went to our hotel on Sunday evening to personally hand over our refund, which we find it very excellent considering its Holiday.
Over all, we enjoyed the tour that we availed. Local guides and the canyoneering guides was very friendly and good in taking our photos. Driver was on time and professional. Our tour went so smooth because of them.
The cons is just the wait time in Oslob, which we waited for an hour and half. Mark already advises since it a peak day, which we have already anticapted for it.
Kudos to this company for giving us so much personalize service with our family! Definitely we will recommend you to our friends here! :)