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Greyhound

+1 800-231-2222
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Review Highlights
Worst policies - money-hungry, scammers

This is one of the worst companies to do business with. They will shamelessly use your card... read more

Reviewed today
Alberto L
Smooth journey but awful customer service

A day before I was to leave from DC to go to NYC, I received an email. This email stated that my... read more

Reviewed 5 days ago
Gug123
,
Birmingham, United Kingdom
via mobile
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Overview
  • Excellent5%
  • Very good17%
  • Average5%
  • Poor8%
  • Terrible65%
2 weeks ago
“Great driver, terrible station in Cleveland”
Nov 16, 2017
“Company NEEDS Customer Service Training”
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+1 800-231-2222

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1 - 10 of 54 reviews

Reviewed today

This is one of the worst companies to do business with. They will shamelessly use your card to book additional tickets and not refund the money.

Thank Alberto L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 days ago via mobile

A day before I was to leave from DC to go to NYC, I received an email. This email stated that my coach would leave at 0800, when my ticket actually said 12:01. So I called the customer service department to just clarify which was...More

Thank Gug123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 days ago via mobile

Arrived early for a 630am direct bus to LA that never came. Was told to wait 10-15mins for more info. Ended up waiting to 9am for a bus that took at least twice as long with multiple stops. NO CUSTOMER SERVICE! No one would tell...More

1  Thank danerhoadesfilm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed 1 week ago

There customer "service" is JUST A JOKE. Not helpful at all and rude - let alone unemphathetic. STAY AWAY.

1  Thank Arina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago

I arrived at Port Authority 25 minutes before my 6 pm bus on 08Apr18, to find HUNDREDS of people standing there. Why? Because the 3:30 pm but had not left yet. When I asked a representative when I could expect my bus to leave, she...More

3  Thank StephaniL10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

On April 10th, 2018, I woke up at 4am. 😊 I left around 5am with my luggage, walked to the bus stop, and caught the city bus to the MARC train which took me to Union Station in Washington DC. From there, I caught the...More

1  Thank Interested L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago

Purchased our tickets on the 5th of April so ready to go on the 6th at 9am . Arrived at the 8.15 plenty of time them informed no seats on the bus for us ? Other persons were getting on eventually we did get on...More

2  Thank alice l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Bus was late by an hour and a half... I know that can happen, but staff handled customers irresponsibly and didn't make any announcements on the delays. Everyone felt very confused and frustrated. This happened twice in a row this weekend. Greyhound, I have been...More

2  Thank Vishal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

We travelled from New York to Washington DC. Rarely have i had the misfortune to experience such rudeness towards customers from staff and in particular our driver. I can only suggest Greyhound management need to seriously look at putting their staff through some training on...More

Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

I have been taking a bus from CT to Boston once a week for the past 7 years. There was a time (prior to Fall 2017) that Peter Pan Bus and Greyhound were merged. During that time I never had an issue with riding on...More

Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Questions & Answers
Veda T
March 7, 2018|
Answer
Response from Ajohnst4 | Reviewed this property |
Only travelled from New York to Washington sorry can’t help
0
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Ernestine J
February 4, 2018|
Answer
Response from Ajohnst4 | Reviewed this property |
Sorry can’t help. I live in England
-1
Votes
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