We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Wow I wish I would have read these reviews first

Just booked my first and last bus trip will never use this company again. Booked a trip from nyc to... read more

Reviewed 2 days ago
John V
via mobile
Horrible

Their customer services and policies make no sense. They have very horrible customer services that... read more

Reviewed 2 weeks ago
Mark H
Read all 492 reviews
101
All photos (101)
Full view
Traveler Overview
  • Excellent2%
  • Very good4%
  • Average3%
  • Poor4%
  • Terrible87%
2 days ago
“Wow I wish I would have read these reviews first”
2 weeks ago
“Horrible”
About
Local Weather
Powered by Weather Underground
-6°
Dec
-6°
Jan
-5°
Feb
Contact
Website
+1 800-231-2222
Call
Improve This Listing
Recommended experiences in and around United States
from US$67.84
More Info
from US$69.00
More Info
from US$15.49
More Info
from US$25.00
More Info
Reviews (492)
Filter reviews
384 results
Traveler rating
8
10
9
13
344
Traveler type
Time of year
LanguageEnglish
More languages
8
10
9
13
344
See what travelers are saying:
FilterEnglish
Updating list...
1 - 10 of 384 reviews
Reviewed 2 days ago via mobile

Just booked my first and last bus trip will never use this company again. Booked a trip from nyc to Atlantic City and didn’t do it correctly tried right away to change it and was told I could not really???? Even airlines give you 24...More

Date of experience: December 2018
Thank John V
Reviewed 2 weeks ago

Their customer services and policies make no sense. They have very horrible customer services that do not put the needs of the customer first. I will never use their services again. Unethical policies and bad services and the supervisor after several hours could not solve...More

Date of experience: December 2018
1  Thank Mark H
Reviewed 2 weeks ago

I took Greyhound from Newark, NJ to Boston. The first bus was delayed, but I called their customer service who ensured I would not miss my real bus at the Port Authority connection just because this one was late. When I got to Port Authority,...More

Date of experience: November 2018
Thank abbyblecker
Reviewed 2 weeks ago

After waiting for 40 minutes (20 minutes pass the departure time), I called Greyhound and they told me the bus was canceled. Never received any form of information before I called. Very hard to get a refund too. They transfer you again and again, and...More

Date of experience: November 2018
Thank Angelica L
Reviewed 2 weeks ago via mobile

did not feel comfortable (safety-wise), dirty, the workers (everyone from security to drivers to check-in people) were EXTREMELY rude.

Date of experience: November 2018
Thank Sunshine45866897883
Reviewed 2 weeks ago

Luckily, unlike other people, I wasn't waiting for the bus for hours then realize how horrible this company really is. My incident starts when I bought the ticket, and hours later, I realize I need to buy it from a different onboarding location with the...More

Date of experience: November 2018
Thank Leemay P
Reviewed 3 weeks ago

Our bus driver had to ask me to give directions to all of her stops. She stopped dead on IH 35 in the right hand lane scarring all the passengers, and also blocked a 4 lane highway trying to Uturn. She then had a passenger...More

Date of experience: November 2018
Thank Julie T
Reviewed 3 weeks ago via mobile

Worst ever experience..visied Usa in Nov Am from India.booked tickets from Cincinnati to Philly.After driver being late, cancellations, mechanical fault reached Philly 25hrs late. No refund.no info. Nightmare.worst means of transport. D mita

Date of experience: November 2018
Thank Roam39984531811
Reviewed 3 weeks ago via mobile

My friends and I have purchased 6 tickets from NYC to Buffalo, NY. Upon departure there were not enough seats for all of us. Their employees said we did not print the tickets so it was our fault. I called Greyhound before and they assured...More

Date of experience: November 2018
1  Thank HanLe624
Reviewed 3 weeks ago via mobile

Terrible company no air on bus told them I could not breathe they did not care. Majerro #3015 is the manager I spoke with he told me to call back once trip is over. Please do not ride this bus if you have small kids...More

Date of experience: November 2018
Thank Tiara B
View more reviews
Questions & Answers
Ask a question
Barry T
3 July 2018|
AnswerShow all 2 answers
Response from Pepita S | Reviewed this property |
I totally sympathize! I’ve written a review saying basically the same thing (except for the English language part) everyone I spoke to spoke and understood English. They were just so TOTALLY clueless about customer service!!
1
Vote
felicia j
9 May 2018|
Answer
Response from gifuto2016 |
For example, if you lose your passport, we will consult with consular offices around the country. Likewise, if you lose your bus ticket, we will consult at the counter of the bus depot. Records should be kept in the... More
0
Votes
Google Translation
VedaT17
7 March 2018|
Answer
Response from gifuto2016 |
I have not taken a ride from L.A 。 I do not know.
0
Votes
Google Translation