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Bay Retreat Spa

16 Bayswell Park, Dunbar EH42 1AE, Scotland
+44 1368 862225
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Review Highlights
Didn't get to go - Luckily we called before going as Spa is closed for maintenance

Bought a Wowcher before Christmas and finally managed to get it booked (when we booked in January... read more

Reviewed April 9, 2017
ShanzyHolm
The Spa Day that didn't happen...

Whilst I appreciate that staff can be unwell and phone in sick I do not appreciate finding out when... read more

Reviewed February 24, 2017
Julie R
via mobile
Read all 18 reviews
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Overview
  • Excellent51%
  • Very good11%
  • Average11%
  • Poor5%
  • Terrible22%
Travelers talk about
“afternoon tea” (9 reviews)
“hot tub” (5 reviews)
LOCATION
16 Bayswell Park, Dunbar EH42 1AE, Scotland
CONTACT
+44 1368 862225
Write a ReviewReviews (18)
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All reviews
"afternoon tea"
in 9 reviews
"hot tub"
in 5 reviews
"glass of prosecco"
in 3 reviews
"stay overnight"
in 2 reviews
"therapist"
in 9 reviews
"louise"
in 5 reviews
"robes"
in 4 reviews
"facial"
in 2 reviews
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1 - 10 of 18 reviews

Reviewed 9 April 2017

Bought a Wowcher before Christmas and finally managed to get it booked (when we booked in January, it was within the timeframe for the Wowcher, but the date they could give us was after the expiry date, but they said they would still honour the...More

Thank ShanzyHolm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 24 February 2017 via mobile

Whilst I appreciate that staff can be unwell and phone in sick I do not appreciate finding out when I arrive for my treatments that the hotel had phoned us at 1.30 on our arrival day (whilst we were on route) to cancel the treatments!...More

1  Thank Julie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 13 January 2017

I bought from Wowcher the spa day for 2 with treatments and afternoon tea. We had each back massage and facial treatment and after all nice afternoon treat with glass of Prosecco. We could use also LOVELY hot tub with nice view. Everything was just...More

Thank Monika Izabella W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed 2 December 2016

My daughter and I had bought a deal with this spa through Wowcher. We arrived on a crisp December day and were greeted by Louise, the therapist. We changed into our robes and each had two 30 minute treatments. I am retired so life is...More

Thank Grace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 9 December 2016

Hello Grace, Thank you very much for your lovely review of Bay Retreat Spa. I am so glad that you and your daughter enjoyed your day with us and we look forward to seeing you both again when you return. Best wishes, Louise (Head Spa...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 October 2016 via mobile

Bay Retreat is a small but intimate spa. .had the most amazingly relaxing facial with head and shoulder massage from Head Therapist Louise...her attention to your wellbeing is second to none...soon to return with my daughter daughter in law and grandaughter...Louise and her team are...More

Thank Lesley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 11 November 2016

Hello Lesley, Thank you for your lovely comments. We are so glad that you enjoyed your experience with us and we look forward to welcoming you back to the spa soon with your family. Best wishes, Louise

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 October 2016 via mobile

Having been to lots of different places throughout the years coming to the bay retreat after finding out it was under new management was just amazing. Louise has done an amazing job to turn the spa around in such a short space of time. All...More

1  Thank SaraJane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 11 November 2016

Hello Sarajane, Thank you for your review and kind words. We are so happy that you enjoyed your visit to Bay Retreat Spa and we look forward to seeing you again soon when you return with your daughter. Best wishes. Louise

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 October 2016 via mobile

I must admit was slightly dubious BUT what a beautiful place!!!!! Completely relaxing and highly professional. I cannot praise the professional and friendly staff enough. Nothing was too much. Louise was particularly fantastic, friendly, accommodating and so nice. I couldn't recommend enough!!!!! Give it a...More

Thank Bernie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 11 November 2016

Hello Bernie, Thank you for taking the time to comment on your time at Bay Retreat Spa. We are really happy that you decided to give the spa a chance and that you enjoyed your time with us. We hope to see you again in...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 October 2016 via mobile

Through my work I get to travel around the world and I was lucky enough to experience this spa after receiving information that this spa was under new management. I was greeted by Louise who was lovely, friendly and very professional. I had a full...More

1  Thank kevin l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 11 November 2016

Hello Kevin, Thank you for taking the time to review your time with us at Bay Retreat Spa. I am so happy that you enjoyed your massage and your time within the spa. We hope that you choose to visit us again soon. Best wishes,...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 August 2016 via mobile

Very horrible rude people !! who take ur hard earned money to book a treat for family then cancel with arranged appointments for the future to get cancelled again and again!!More

1  Thank Tracey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 29 November 2016

Hello Tracey, I am so sorry that you had a bad experience with us. The Spa has just been taken over by new management and we are concentrating on improving our services and customer experience. I really hope that you would consider visiting us in...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 August 2016

Absolutely terrible! Booked this through Wowcher, was cancelled twice, re booked and turned up on the day after driving 150 miles, and taking time off work to be told the therapist had left them at short notice and that we could not receive our treatments...More

3  Thank 213travelgirl96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded 30 November 2016

We are so sorry that you didn't have a good experience with us when you visited and this is by no means the level of customer care we wish to portray. The spa has recently been taken over by new management and we are focusing...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Singletripper76
6 June 2016|
AnswerShow all 4 answers
Response from Ruth C | Reviewed this property |
Hi we were cancelled at short notice again too for same reason .No other contact either .I don't think they have any intention of honouring this nor refunding money.wonder how many More people have paid and got nothing in... More
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