Nordurflug requires full payment in advance when booking, even if it is months before your flight, rather than just a deposit. Since they cancel very frequently due to ‘weather’, they should only require a deposit, not full payment months before your flight. Due to fluctuations in exchange rate, my actual refund amounted to $20 US less than I paid.
They canceled on me twice, reportedly because of weather (fog in the volcano area). However I had told them repeatedly both by email and phone that I was interested in doing an alternate tour (geothermal etc) if the volcano was not active or not accessible. However they did not offer any alternate tour. I was re-booked one time and that flight was also canceled by Nordurflug. So I am out $20 due to no fault of mine. If they charged only a deposit before hand, the fluctuation in exchange rate would not have cost me so much.
They are so heavily booked, that it made it difficult to reschedule I was only able to reschedule once and that was also canceled by them. I do wonder if I was actually canceled due to their overbooking, since they didn’t offer any alternative Tours.
Also, the first time they canceled they gave me only a half hour notice via email. Well I was already on my way driving to their facility so did not find out until I arrived that my flight/tour was canceled. They should give more notice as my flight was mid day and so this basically messed up my entire day as far as doing alternate activities. The second time it was canceled they called me about an hour before the flight, so not much better, And still no alternative tour offered. With a few hours notice,I could’ve planned better sightseeing for that day.
Very disappointed in Nordurflug.