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Zermatt Tourismus

Bahnhofplatz 5 | 3920 Zermatt, Zermatt 3920, Switzerland
+41 27 966 81 00
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Easter - peak time for tourism

There was only one emplpyee who had to ask all the time her colleague (she disappeared in the other... read more

Reviewed March 30, 2018
Claudia_Travelspot
via mobile
Helpful

Staff is very helpfull with information for our holidays. We will never forget our zermatt stay... read more

Reviewed March 24, 2018
A TripAdvisor Member
via mobile
Read all 35 reviews
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Information, tips and bookings for any trip to Zermatt: the team from Zermatt Tourism offers advice, help, brochures, tickets and even souvenirs to ensure that visitors enjoy the best possible stay. The expert team from Zermatt Tourism offers advice and information on weather, accommodation and activities, and provides a range of attractive brochures. The office also sells tickets for the Gornergrat, Rothorn and Matterhorn glacier paradise, ski passes and Peak Passes. TVs with webcams display information on trains, cable cars and ski lifts. Zermatt Tourism additionally deals with booking requests and sells souvenirs. Visitors can also access information using iPads and free Wi-Fi, while children have fun in the play corner. Brochures are available round the clock from the vestibule by the entrance.
  • Excellent51%
  • Very good28%
  • Average8%
  • Poor8%
  • Terrible5%
Mar 30, 2018
“Easter - peak time for tourism ”
Mar 23, 2018
“Helpful”
Open Now
Hours
Hours Today: 1:30 AM - 6:00 AM, 8:30 AM - 12:00 AM
Suggested Duration: < 1 hour
LOCATION
Bahnhofplatz 5 | 3920 Zermatt, Zermatt 3920, Switzerland
CONTACT
Website
+41 27 966 81 00
Top Selling Tours & Activities in and around Zermatt
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1 - 10 of 12 reviews

Reviewed 30 March 2018 via mobile

There was only one emplpyee who had to ask all the time her colleague (she disappeared in the other office), Unbelievable bad service embarassing and not professional

Thank Claudia_Travelspot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zermatt_Tourism, Administration at Zermatt Tourismus, responded to this reviewResponded 5 April 2018

There are always enough employees so that we can serve our customers at two counters. This was probably in connection with a shift change. We would like to apologize for the circumstances.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4
Reviewed 24 March 2018 via mobile

Staff is very helpfull with information for our holidays. We will never forget our zermatt stay. Awesome

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 March 2018

The staff is always ready to provide us with all information that we needed. We had seen how patience they were dealing with a Japanese tourist who was not really good to converse in the English language. Most of the time he will speak in...More

Thank ItsmePJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 4 December 2017

The staff was not able to tell me, if I were to call for a taxi, would I have to pay extra (booking fee). Wanted to buy a Peak Pass. Already checked online and was expecting to pay CHF xxx. But was quoted a cheaper...More

Thank CYKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zermatt_Tourism, Manager at Zermatt Tourismus, responded to this reviewResponded 7 December 2017

Thank you for your feedback. This will help us to improve our service. We like to offer our guests the very best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 October 2017 via mobile

Stop as soon as you get off the train. Get your maps and info for free. Also free WiFi is available. The staff here are very helpful.

Thank philba890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 September 2017

We visited this office at about 4pm and found the staff not too enthusiastic. We can definitely sensed an atmosphere of impatience after the 3rd or 4th question.

Thank Kin Hung T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 August 2017

Had need to visit three times and each time the staff were friendly, knowledgable and very helpful. M and A....Australia

Thank A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 8 July 2017

All your questions about Zermatt will be answered by the helpful, friendly staff at the Tourist Information Centre. Great place to get maps of the region and directions to the many access points to the mountain ski, hiking and viewing areas. You can also buy...More

Thank OneWayVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 May 2017

Throughout our trip to Switzerland we found the staff at the tourism office very helpful and friendly. This was no exception, the staff was very helpful in planning our excursion to the mountain top, guiding us where to go for better views based on live...More

1  Thank Ritz2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 May 2017

Stopped in here to get directions to our hotel when we arrived in Zermatt. Staff was very friendly and helpful. We were interested in hiking trails and they provided us with a map of the trails that were open and were helpful with activities and...More

Thank skibum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Questions & Answers
04970Claire
8 August 2017|
Answer
Response from OneWayVancouver | Reviewed this property |
Just contact Zermatt Tourismus directly with your questions. I'm sure their friendly, helpful staff would be able to answer you.
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