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Zermatt Tourismus

Open Now: 1:30 AM - 6:00 AM, 8:30 AM - 12:00 AM
Open today: 1:30 AM - 6:00 AM, 8:30 AM - 12:00 AM
Review Highlights
Zermatt car-free zone

One of the best things about this charming Alpine location is the total absence of cars from the... read more

Reviewed 1 week ago
York, United Kingdom
Fantastic help.

This is a place to visit in case one needs help. We were there couple times, the staff was always... read more

Reviewed 24 June 2018
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Certificate of Excellence
Traveler Overview
  • Excellent49%
  • Very good27%
  • Average9%
  • Poor11%
  • Terrible4%
1 week ago
“Zermatt car-free zone”
Aug 14, 2018
“Potluck as to who is working the desk!”
Information, tips and bookings for any trip to Zermatt: the team from Zermatt Tourism offers advice, help, brochures, tickets and even souvenirs to ensure that visitors enjoy the best possible stay. The expert team from Zermatt Tourism offers advice...more
Open Now
Hours Today: 1:30 AM - 6:00 AM, 8:30 AM - 12:00 AM
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Suggested duration: < 1 hour
Bahnhofplatz 5 | 3920 Zermatt, Zermatt 3920, Switzerland
+41 27 966 81 00
Top Selling Tours & Activities in and around Zermatt
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Reviews (43)
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1 - 10 of 15 reviews
Reviewed 1 week ago

One of the best things about this charming Alpine location is the total absence of cars from the Main Street. The train line also ends here, making it feel just that bit more isolated and special. They do however have electric taxi carts so you...More

Thank Burg34
Reviewed 14 August 2018

It really does depend who is at the desk in this place for your level of help. When I arrived in Zermatt last month the lady Silvie could not have been more helpful. She found for me and booked a very good hotel for a...More

Thank martin A
Reviewed 24 June 2018

This is a place to visit in case one needs help. We were there couple times, the staff was always incredibly helpful and friendly, spoke English very well and answered all our questions.Tickets are available there as well. Sometimes there are queues but I think...More

Thank Ella507
Reviewed 30 March 2018 via mobile

There was only one emplpyee who had to ask all the time her colleague (she disappeared in the other office), Unbelievable bad service embarassing and not professional

Thank Claudia_Travelspot
Zermatt_Tourism, Administration at Zermatt Tourismus, responded to this reviewResponded 5 April 2018

There are always enough employees so that we can serve our customers at two counters. This was probably in connection with a shift change. We would like to apologize for the circumstances.

Reviewed 24 March 2018 via mobile

Staff is very helpfull with information for our holidays. We will never forget our zermatt stay. Awesome

Thank TrailBlazer762052
Reviewed 4 March 2018

The staff is always ready to provide us with all information that we needed. We had seen how patience they were dealing with a Japanese tourist who was not really good to converse in the English language. Most of the time he will speak in...More

Thank ItsmePJ
Reviewed 4 December 2017

The staff was not able to tell me, if I were to call for a taxi, would I have to pay extra (booking fee). Wanted to buy a Peak Pass. Already checked online and was expecting to pay CHF xxx. But was quoted a cheaper...More

Thank CYKL
Zermatt_Tourism, Manager at Zermatt Tourismus, responded to this reviewResponded 7 December 2017

Thank you for your feedback. This will help us to improve our service. We like to offer our guests the very best.

Reviewed 14 October 2017 via mobile

Stop as soon as you get off the train. Get your maps and info for free. Also free WiFi is available. The staff here are very helpful.

Thank philba890
Reviewed 6 September 2017

We visited this office at about 4pm and found the staff not too enthusiastic. We can definitely sensed an atmosphere of impatience after the 3rd or 4th question.

Thank Kin Hung T
Reviewed 15 August 2017

Had need to visit three times and each time the staff were friendly, knowledgable and very helpful. M and A....Australia

Thank A R
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Questions & Answers
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8 August 2017|
Response from OneWayVancouver | Reviewed this property |
Just contact Zermatt Tourismus directly with your questions. I'm sure their friendly, helpful staff would be able to answer you.