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Casino Lugano

via Stauffacher 1 | Casella postale 6482, Lugano 6900, Switzerland
+41 91 973 71 11
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Review Highlights
Rough service...

The place it´s nice but security is watching you as if you would do something not allowed (last... read more

Reviewed July 15, 2017
NaoNahuat
,
Cancun, Mexico
Not welcoming and rude staff

Lugano Casino is not just small and not attractive but the staff are also not welcoming and very... read more

Reviewed April 18, 2017
noname200
,
Lugano, Switzerland
Read all 223 reviews
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Overview
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In 2014 the casino rose to face new challenges in the most major and ambitious restyling carried out since the new gaming rooms opened in 2002. The aim of this project was to improve the quality of the facilities offered by Casinò Lugano and to expand the gaming area, seeking to stand out from the competition and further emphasise its leading position both within the canton and worldwide in terms of the welcome given and the excellence and flexibility of the service. The entire operation was summed up perfectly by the tagline chosen for the occasion, which translated as “Let’s get back in the game”. The spirit with which we tackled this new challenge was also felt by our guests, reminding us that increasingly the human factor and an ability to quickly meet players’ needs have to be our strong points. As well as being immediately noticeable to our clients, the project also has enormous future potential. It is the modern, high-tech and extremely comfortable environment that makes the experience at our casino unforgettable. As well as the gaming experience, the restyling also improved the bar and restaurant facilities. In fact, our in-house restaurant Elementi is now one of the best-loved and most renowned in Lugano. As mentioned above, the bars too, available on every floor, are now better-known and of higher quality. One of the complex's main strong points is without doubt the new events room on Level II. This multipurpose space designed for company meetings, formal dinners and private events then transforms at the weekend into our brand-new poker room. It is clear that the restyling has given our casino a new lease of life, without losing sight of our long-standing tradition.
  • Excellent20%
  • Very good38%
  • Average20%
  • Poor12%
  • Terrible10%
Jul 15, 2017
“Rough service...”
Apr 17, 2017
“Not welcoming and rude staff”
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Hours
Hours Today: 12:00 PM - 5:00 AM
LOCATION
via Stauffacher 1 | Casella postale 6482, Lugano 6900, Switzerland
CONTACT
Website
+41 91 973 71 11
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1 - 10 of 34 reviews

Reviewed 15 July 2017

The place it´s nice but security is watching you as if you would do something not allowed (last time, three peruvian guys were playing and the security agent was assuming that one of them was not in the same place and was asking where was...More

1  Thank NaoNahuat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 18 April 2017

Lugano Casino is not just small and not attractive but the staff are also not welcoming and very rude. From the start of your arrival to the casino, if you are arriving by car, you will first meet the so called 'valet service' that is...More

5  Thank noname200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 18 December 2016 via mobile

I was just visiting - sunday evening 8 p.m.: Only one regular Black Jack table was opened, even though that one was totally full. Croupiers were snippy (as we know it from Italian casinos) and the atmosphere has changed a lot to the worse since...More

2  Thank burettora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 10 December 2016 via mobile

Is good !!many room can see roulette , card games , slot machine!! Smoking room too... I will come back for sure

Thank Pocky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 30 October 2016 via mobile

A quite small casiono that was crowded and only a few black jack and roulette tables and not all of them were open even though it was plenty of people who wanted that. But it was okay and worth a visit if you have nothing...More

Thank Michelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 October 2016

i am sooo happy it was my first casion i have never been in casino i had my first experience and security was tight i wasn't conferrable but it was a good experience

Thank kidy1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 October 2016

New machines with the latest convenience of a prepaid debit card provided by management made the visit smooth, easy and at atimes profitable. Espresso, coffee and tea are free. Restaurant is good. Only caveat, as a non-smoker, it was uncomfortable at times.

1  Thank DAN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 9 August 2016

in a competition for the most ugly building in Lugano, the casino would definitely rank among the first. and inside it does not offer much more, if you are not a hard-core gambler that is only interested in the fast money - or the way...More

2  Thank r0landbrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 22 July 2016 via mobile

There is only 2 tables for blackjack. They have a separate smoking room. Staff are ok. Valet parking is available. They required And Id to get in.

Thank Albertomiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 14 May 2016 via mobile

Nothing to phone home about, but it's the place to go if you need to go out for a late dinner. Elementi restaurant was absolutely delicious and had very friendly staff.

Thank Sonia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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