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  • Excellent35%
  • Very good28%
  • Average17%
  • Poor9%
  • Terrible11%
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“hop on hop”(33 reviews)
“hour ticket”(12 reviews)
“blue route”(8 reviews)
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S.M. Novella Station, 50123, Florence, Italy
Santa Maria Novella
+39 055 290451
Reviews (462)
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All reviewshop on hophour ticketblue routeyour bearingsgreat thing to dobeautiful cityseveral languagespiazzale michelangeloentire cityday tripaudio tourfiesolecircuitsiteseurosdumoheadsets
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1 - 10 of 314 reviews
Reviewed yesterday via mobile

What a waste of time! We eventually found the stop near the station after asking at a booth, and he sold us tickets. We queued up, and we’re told that the next bus was in ten minutes. They did tell us that they were not...More

1  Thank Elaine H
Reviewed 5 days ago via mobile

This is a good trip to get an overview but the ticket was very difficult to access with our prepaid voucher. The instructions on the voucher said go to a specious stop but the rep there said go to the railway station. The rep at...More

Thank Hilary D
Reviewed 1 week ago via mobile

Totally not worth it. The company promises a service every 15 minutes on its blue line, but we waited up to 50 minutes at a time. They cannot enter the main area anyway, so you basically see the city from far away and wait for...More

Thank Renso S
Reviewed 1 week ago via mobile

This bus trip was so disappointing!! We took the red route... They don’t give any pre warning your coming up to a stop, when the bus does stop it’s for less than 2 seconds to let you get off before it’s off again. What really...More

Thank Emma H
Reviewed 4 weeks ago via mobile

Useless.. is the word. The two routes the service runs on are not worth. These days they have cancelled the services for Linea C. And I felt buying a 23 € pp for Big Bus wasn’t even worth. A crisp planning with ATAF can save...More

Thank GauravAnand
Reviewed 4 weeks ago

Definitely got to see some of the city I wouldn't have seen if not for the this tour. Walked the city one day and did this at the end of the day when our feet were tired. Interesting information.

Thank UFPAGator
Reviewed 11 August 2018 via mobile

Tour doesn’t go where advertised, which we were not told before buying tickets. Half the tour is detoured. Commentary is terrible, usually late. Don’t do it

Thank Evan B
Reviewed 26 July 2018

We did the circuit A from the station, that takes you around the edge of the city, up to Piazza Michelangelo, and then down past the Pitti Palace and Boboli Gardens and over the Arno back to the station. We were not there for long...More

1  Thank who-ray_reviews
Reviewed 15 July 2018

Visited Firenze, primarily to vist the Uffiizi Gallery. Had prebooked tickets, a little misleading as all this does is let you jump the queue to actually buy a voucher that lets you into the queue to buy tickets. Queue not outrageously long and reasonably well...More

2  Thank Chris G
Reviewed 14 July 2018

We only had a full day to see Florence and this bus tour got us to all the sites. We were able to see the great panoramic views from Piazzale Michelangelo and even get up to Fiesole. When you don't have a lot of time,...More

2  Thank TravelingCarrs
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Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
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Questions & Answers
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9 August 2018|
Response from GauravAnand | Reviewed this property |
No. The changeover is now at Piazzale Michelangelo and Liberta. I know it's terrible but that's how it is now. Do read my review on this.
Grant C
6 June 2018|
Response from mombir | Reviewed this property |
No, part of your ticket but they only pick up at select locations not at your hotel as such.