54Reviews3Q&A
Reviews
Traveler rating
- 18
- 9
- 3
- 4
- 20
Traveler type
Time of year
Language
More
Selected filters
- Filter
- English
Popular mentions
I was so disappointed with the service I received in Hong Kong IFCmall last week. I visited ferragamo store and would like to purchase a belt. staff were chatting at the beginning and no one came over to help me, ignored what I asked for. in addition, I am hard to understand what Eric saying. He was not willing to serve me when I couldn't understand what he said. It's horrible shopping experience…
Read more
Date of experience: December 2020
Helpful
I only buy Ferragamo from the boutiques. Have an ongoing relationship with one of their SF boutiques in my area. Staff are willing to call me up for high quality limited editions. Despite all the bashing going on about the quality, may be it is luck, My oldest pair of Ferragamo shoes is 15 years old. Apart from a few frays - it is still useable. My oldest wallet was about 20 years old before I had to discard it due to irreparable damage. My oldest bag from them is 12 years old and still look spanking new. Only once that I had trouble with SF goods purchased at a distributor, rather than the boutique. Same case with other luxury brands. But oh hey, if you want it cheaper instead of boutique prices, then that’s the risk.…
Read more
Date of experience: August 2019
Helpful
There are lots if negative feedback on here about Salvatore Ferragamo customer service in different countries. I am a Ferragamo fan and live in the UK whilst I have never had issues like the ones cited.shoes falling apart etc.I have had a few queries that my UK (London) stores were a bit flaky on so now I also contact (phone/email) Ferragamo's own customer service team in Italy. They have always responded promptly to me and provided excellent customer service, in my opinion. They also as I believe offer a repair service. I am sure they would be horrified about some if your experiences. I would suggest anyone contacts them as ultimately it is their reputation on the line, whereas a SF franchise is just thinking of their sales figures. PS always buy from a shop or store owned by SF not a franchise like Nieman Marco's or other big department stores. The relationship they have with head office in Italy will be completely different.…
Read more
Date of experience: June 2020
Helpful
Poor quality and service. The steel balls on the shoe are actually glued on. So two balls have lost after I just weared for two days. I took the shoes back to the shop for repairing and have not been contacted for more than a month. One day I received a call and been told that they will order two balls, but I have to pay 250 AUD for them. If I don’t pay, they won’t repair it. However, after four months, I have not receive any further information and they refused to return the shoes back to me. I will never buy any other things of this brand again. Not only because of the poor quality,but also because that its products have no warranty for such a higher price. Acutually, you can buy gucci or lV shoes at the same price. I am very disappoint of their customer service.…
Read more
Date of experience: May 2020
Helpful
My god, i spent few hundred bucks thinking expensive shoes will make a difference but NO, i am just very upset. While walking, the soles came off. How can this be?? Ferragamo team, i hope you will address this matter. I am losing confidence
Read more
Date of experience: December 2018
Helpful
