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Boutique Nespresso, Rome

Review Highlights
Inconsistent service

Was served by one staff who gave great recommendation and demonstration on the Aerocinno3 which I... read more

Reviewed 16 June 2016
Singapore, Singapore
via mobile
A bit expensive, but good coffee and cake

Although it has a modern and unique design, it is not cosy, the table for 2 people was so long that... read more

Reviewed 1 March 2016
Elham S
Turin, Italy
Read all 44 reviews
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Traveler Overview
  • Excellent29%
  • Very good18%
  • Average11%
  • Poor2%
  • Terrible40%
Oct 22, 2018
“Horrible, rude staff”
Oct 15, 2018
“Worst Nespresso experience ever”
Suggested duration: < 1 hour
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Piazza di Spagna 34/35, 00187 Rome, Italy
Campo Marzio
+39 080 039 2029
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Reviews (44)
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1 - 10 of 16 reviews
Reviewed 22 October 2018 via mobile

I can’t believe how awful the staff was here. I came by the other day and was helped right away up at the counter. Today, I came in to pick up one more sleeve. Store was empty with four workers at the counter helping two...More

Date of experience: October 2018
Thank Jeanne2778
Reviewed 15 October 2018 via mobile

The staff are so rude, I have never experienced such rudeness from staff, they are incompetent and lazy staff. There were so many customers waiting to be served and the staff were all standing around the one small nespresso machine that they make our free...More

Date of experience: October 2018
1  Thank missyperu
Reviewed 25 April 2018 via mobile

Good afternoon! Im very disappointed with your service in Nespresso Italy which is located in Piazza di Spagnia. When we came to the shop i took a number for the counter, as it was my first time there i didn’t know how the system works,...More

Date of experience: April 2018
2  Thank Zhenechka P
Reviewed 25 November 2017 via mobile

Went here to try some new capsules released this autumn. As I entered the botique, I obviusly waited that one personnel came to me with a smile and that prepared me a coffee. As I need to say, free coffee degustations are ONLY reserved for...More

Date of experience: November 2017
1  Thank Alexander-Gregoriv
Reviewed 18 September 2016

Has been in lots of Nespresso boutiques throughout Europe, since I go there to buy lots of pods since in Malta they do not sell them. Was trying to taste some new ones but the girl in charge was really arrogant, looking at me with...More

Date of experience: August 2016
5  Thank john_busuttil
Reviewed 30 August 2016 via mobile

Terrible customer service and rude staff. Went there to try the new flavor and they refused at first to let us try it. After knowing that we bought 20 packs two days earlier, they offered to let us try. I didn't try it just to...More

Date of experience: August 2016
4  Thank s3oody79
Reviewed 16 June 2016 via mobile

Was served by one staff who gave great recommendation and demonstration on the Aerocinno3 which I bought. His other colleague was just strange and rude, telling me that the coffee with milk which was just served is not for consumption but for demo only. I...More

Date of experience: June 2016
1  Thank Serene536
Reviewed 1 March 2016

Although it has a modern and unique design, it is not cosy, the table for 2 people was so long that we could not enjoy talking to each other. I had latte macchiato with a chocolate cake which was great but having a good coffee...More

Date of experience: January 2016
1  Thank Elham S
Reviewed 30 December 2015

From the moment my wife and I walked in there, we felt unwelcome. Our waitress chose to ignore my wife's request for a bottle of water. Dessert prices were unreasonably high...a total waste of our time and money.

Date of experience: December 2015
5  Thank Jon e
Reviewed 28 December 2015 via mobile

I'm a loyal nespresso customer and I've been buying their coffee in many different countries but only in this location wasn't I offered a complementary coffee after my purchase. And when I asked for one I was told by an extremely unfriendly shop assistant that...More

Date of experience: December 2015
3  Thank Claudio R
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Campo Marzio
From its original role as ancient army training fields
to its present-day identity as one of the city’s most
desirable neighborhoods, the Campo Marzio is the best
place to get lost in Rome. Gorgeous Renaissance and
Baroque palazzos line the streets, and are filled with
enticing boutiques and food shops. By day, Rome’s
best-dressed denizens criss-cross its streets in a
fashionable parade of errands, occasionally pausing to
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