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Seadreams Excursions

#678 of 1,641 Tours in Rome
Rome, Italy
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About Seadreams Excursions
We are passionate about cruises and travel: our mission is delivering excellent shore excursions and offering unique travel experiences to cruise passengers in the ports they visit around the world. Our team, particularly the product management, is comprised of seasoned travel industry executives who leverage their considerable experience to deliver memories of a lifetime.We offer a great selection of appealing shore trips, activities and excursions at competitive prices with excellent quality and reliability, making your cruise experience a truly memorable for your once in a lifetime holiday.
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Seadreams Excursions
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Crazyfourtravel wrote a review Jun 2017
Bedford, Canada225 contributions40 helpful votes
The port outside of Rome is a total Circus. They have hundreds of people in a holding area without any real organization. You have a walk around and find your representative hopefully holding a sign with the Company name. Our meeting time was 9:45 a.m. We showed up with 45 minutes to spare. Our representative was late and no where to be found. We almost gave up at the last minute and came very close to purchasing another excursion. We ended up leaving later than scheduled and with terrible traffic we had very little time to enjoy Rome. We felt it was a wasted day and the lowlight of our cruise. Luckily we had been to Rome a few times as this day was a bust. I would not recommend this company to anyone. The rep seemed to care less and had no interaction with our group.
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Date of experience: June 2017
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flip8683 wrote a review Feb 2016
GENEVA45 contributions17 helpful votes
Our ship could not enter the port so our excursion with Seadreams was cancelled due to no fault of us They knew it was cancelled but never told us or listed that if the ship could not make the port that we would not get a full refund. We only got half of the cost They kept half for doing nothing Excursions from NCL got full refunds. Be very careful booking with this company
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Date of experience: February 2016
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Response from seadreamsteam2015, Responsabile relazioni pubbliche at Seadreams Excursions
Responded 6 Apr 2016
Dear Sir/Madam, as you know on February 10, 2016 your ship could not dock due to inclement weather in Rome's port. You also know this is beyond our direct control but under ship captain's will and due to security reasons. We have been informed by port staff locally at 07:45 am in the morning (same time you have been noticed on the ship), whilst your tour was supposed to start at 08:45, therefore without any chance to reschedule vehicles and save operational costs. As you also perfectly know we do not operate as official cruise line's agency but as independent tour operator, customers booking our tours can save up to 50% price on similar tours offered by cruise lines. We clearly do not offer any "worry free guarantee" and/or cancellation insurance in our conditions. Therefore you cannot claim for something we never offered. You pre booked a tour with us via your preferred retailer agency that informed you at the moment of the booking about cancellation charges which are normally 100% in case of no shows and cancellations less than 3 days before the tour. You was aware cancellation charges are applied for any conditions, including no shows and any event beyond Seadreams Excursions control. Consequently we should have debited you 100% as late cancellation fees but we decided to refund you via your retailer agency 50% as gesture of good will. This was not imposed by anyone and decided by us. To be really honest with you we feel we did much more of what we were contractually obligated to do. Everybody knows cruise lines do not care to refund and/or compensate customers who decided to save a lot of money and booking independent shore excursions, they just refund their customers who paid for their (overpriced) activities. However booking an independent shore trip is a risk that is always worth doing, the no-show for inclement weather is very rare event and nobody is allowed to predict it. Our cancellation policy is extremely clear and if you need further details about the contract you subscribed for this activity, we suggest you get in touch with the retailer with whom the tour was booked; incidentally, your agency was extremely glad for this (unexpected) marketing gesture, because as knowledgeable experts of this industry they know standard procedures in these rare cases (direct suppliers always debit 100%, we refunded you 50% of the price paid). We hope that this detailed explanation has offered a more complete overview of the matter and a remarkable evidence that we definitely acted up to the standards beyond any doubt. Best regards, Customer Care Department
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Nadiuccia54 wrote a review Jun 2015
3 contributions5 helpful votes
Our guide,  Markus, was terrific - well informed, passionate about Rome, eager to answer questions, and fun to chat with on many topics and levels. He guided a small group of us (a shared group no more than 20 guests) skilfully through the Ancient Rome and shared some fascinating history of this amazing town with us. I would absolutely recommend this full day tour if your time in Rome is limited or you’re on a cruise, and you are interested in the contentious and fascinating history of the city…. A little bit rushed maybe (just 20 minutes for a sandwich) but how many things to see in so little time!!!!
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Date of experience: June 2015
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Response from seadreamsteam2015, Direttore vendite at Seadreams Excursions
Responded 18 Jun 2015
Dear Customer, thanks for your much appreciated review. Your comments have been shared with Markus who's happy to learn you enjoyed the tour. Looking forward to get in touch with you for your next cruise in the Mediterranean Sea. Have a nice day and kindest regards, Maria
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macovei m wrote a review Jun 2015
3 contributions2 helpful votes
There are not enough great things to say about Seadreams Shore Excursions Tours!! We did the Vatican Skip the line tour with guide and transfer from the port while we were on vacation on a well known cruise line….. We saved a ton of money by booking on a big partner’s web site vs. booking through the cruise line or though other organizations using other vendors.  The Vatican Museums and the Sistine Chapel are simply amazing and worth a whole day!  Overall, the guide was absolutely awesome, all the transportation/tours ran on time, and the information provided by the port assistant were fun and educational. Huge shout out to both Alessandra and Massimo for making our tours fun and informational!
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Date of experience: June 2015
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Response from seadreamsteam2015, Direttore vendite at Seadreams Excursions
Responded 18 Jun 2015
Dear Guest, thanks for your review, your tour guide Alessandra and Massimo the port assistant are happy to learn you enjoyed your private tour in Rome. They are an essential key to our success. Hope to offer you our services again in the future. Kindest regards, Maria
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Fiamma1977 wrote a review Apr 2015
Bucharest, Romania424 contributions125 helpful votes
An unforgatable day in rome. The tour guide was excellent and everything was running perfect. We would repeat the experience. Thank You Seadreams.
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Response from seadreamsteam2015, Direttore vendite at Seadreams Excursions
Responded 18 Jun 2015
Gentile Signora, la ringraziamo per questo commento già condiviso con tutto lo staff coinvolto compreso l'ufficio prenotazioni che ha curato la sua pratica. Speriamo di averla nuovamente presto tra i nostri clienti. Cordiali saluti
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