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Review Highlights
On and off but worked for us!

We used these bikes throughout our 5 day trip. It was temperamental at times with sometimes there... read more

Reviewed 2 days ago
Zoe_JL
,
Windsor, United Kingdom
via mobile
Love it or hate it

Guess we were lucky; we - a family of four - found enough bikes each time we needed them and had a... read more

Reviewed 3 days ago
HaagseBluf
,
Leiden, ze Nedderlands
via mobile
Read all 404 reviews
85
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Traveler Overview
  • Excellent34%
  • Very good13%
  • Average5%
  • Poor5%
  • Terrible43%
Travelers talk about
“bike lanes”(15 reviews)
“velib bikes”(15 reviews)
“rent a bike”(10 reviews)
About
Suggested duration: 2-3 hours
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Contact
75000 Paris, France
Website
+33 1 76 49 12 34
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All reviewsbike lanesvelib bikesrent a bikevelib stationfrom point a to point bhour rentalmode of transportationcity streetsseine rivereiffel towergearseurosaddlemetrocyclistsinstructionsbanks
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1 - 10 of 197 reviews
Reviewed 2 days ago

I downloaded their app. I should have heeded the app's 2-star rating and stopped there! Instead I went through their needlessly complicated account creation process, entered my credit card info (as that's the only payment option they offer), and purchased a 1-day pass. This took...More

Thank ObruniTraveler
Reviewed 2 days ago via mobile

We used these bikes throughout our 5 day trip. It was temperamental at times with sometimes there not being enough bikes on the outside areas but the stations are within walking distance so you just have to be patient and find another one. Sometimes the...More

Thank Zoe_JL
Reviewed 3 days ago via mobile

Guess we were lucky; we - a family of four - found enough bikes each time we needed them and had a wonderdul day biking thru Paris (15 euro for 24 hr pass). Didn’t bother to put it back each 30 minutes ‘cause you can’t...More

Thank HaagseBluf
Reviewed 3 days ago via mobile

3 out of 4 bikes are stuck in the stand. When you find one you can rent, 2 out of 3 bikes have problems (flat tires, broken pedals, slipping chains, on screen errors). There are stands everywhere but they need to fix the bikes. When...More

Thank jamesfromkent
Reviewed 6 days ago

this is the worst bike service i have ever used - they do not tell you they keep hold of you deposit and it takes 30 days to release the money back to you. i am waiting on 600euros and we hired 2 bikes for...More

2  Thank anthony6769
Reviewed 1 week ago via mobile

We really wanted these recent reviews to be wrong. Or to be applicable only to the tourist areas. But our family had a similar terrible experience. And it wasn't just us and the language barrier. Other Parisians in the neighborhood were similarly perplexed and frustrated....More

2  Thank Colette S
Reviewed 1 week ago via mobile

We managed to open an account online and got the codes we needed. After trying 3 different locations we gave up. The app claimed that there were enough bikes for our family of four, but the bikes all had some error message and we weren't...More

1  Thank Susanne M
Reviewed 1 week ago

It's time to be honest and avoid people unnecessary frustration, the new Velib just does not work. Wether you've bought a 7 day pass or went through the maze of French administration registering process, there is currently a 90% chance that you won't be able...More

4  Thank Emilio754
Reviewed 2 weeks ago

I subscribed to a 1 day pass for 2 people. We then tried to access bicycles using stations that had bikes available according to the mobile phone App. We tried FOUR different stations and then just gave up without having got access to one bike...More

4  Thank DaveJPorter
Reviewed 2 weeks ago

It worked very well till they changed the company...Now you take a bike, you can't put it back and they just tell by phone (after 30 minutes) to just leave it there. A scam, a shame for the town of Paris.

3  Thank Wilson R
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Questions & Answers
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Ricardo B
1 May 2018|
AnswerShow all 4 answers
Response from moussa c | Reviewed this property |
Yes The 1st 30 minutes of each trip are free But I advise you not to try to use the new velib. Horrible experience Almost no bike available When available, not easy to pull one The worts : when you give it back, it does not... More
1
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sgrashid
5 May 2017|
Answer
Response from dayaldua | Reviewed this property |
Kid size bikes are not available
1
Vote
Alex K
14 October 2016|
AnswerShow all 3 answers
Response from Steve S | Reviewed this property |
I see. Yes, you should get your deposit back. I would send a mail to the the head office and inquire. Most likely it a "paperwork" issue. They are pretty good about responding back. Best to you on your travels!
0
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