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Planet Ice

Worting Road, Basingstoke RG22 6PG, England
+(44)441256355266
Website
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Review Highlights
Great social place to skate with friends

I feel so lucky to have the rink only a few minutes from where I live, I go there about 4 times a... read more

Reviewed yesterday
helyvic22
,
London, United Kingdom
via mobile
Not going here again

Heavy security at ice hockey game, bag search resulted in bottled water and sweets being... read more

Reviewed March 9, 2018
Taylormaker
,
UK
via mobile
Read all 60 reviews
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Overview
  • Excellent26%
  • Very good18%
  • Average18%
  • Poor15%
  • Terrible23%
Travelers talk about
“ice rink” (14 reviews)
“hire skates” (6 reviews)
“wrap up warm” (2 reviews)
Suggested Duration: 2-3 hours
LOCATION
Worting Road, Basingstoke RG22 6PG, England
CONTACT
Website
+(44)441256355266
Write a ReviewReviews (60)
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All reviews
"ice rink"
in 14 reviews
"hire skates"
in 6 reviews
"wrap up warm"
in 2 reviews
"great fun"
in 4 reviews
"birthday party"
in 2 reviews
"my daughter"
in 3 reviews
"facelift"
in 3 reviews
"parties"
in 2 reviews
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1 - 10 of 60 reviews

Reviewed yesterday via mobile

I feel so lucky to have the rink only a few minutes from where I live, I go there about 4 times a week and love it. Yes it could do with a bit of refurbishment, but everyone's really friendly and sociable. Ice skating is...More

Thank helyvic22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2018 via mobile

Heavy security at ice hockey game, bag search resulted in bottled water and sweets being confiscated. Security guard said their were no concerns about any trouble, the owner just wanted to make people buy stuff inside and said that it would be in the small...More

1  Thank Taylormaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, General Manager at Planet Ice, responded to this reviewResponded March 14, 2018

Dear Taylormaker Unfortunately we do require the need to have security on a game night. We do have a policy that has been explained on facebook and is on the tickets that explains that people are only not allowed to bring their own food and...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2018

Very expensive and very run down. The company seems more interested in getting as much money as possible from you rather than treating you as a customer. Skates are in very poor condition and staff have a real resentment of having to work there. Plant...More

Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Front Office Manager at Planet Ice, responded to this reviewResponded March 5, 2018

Dear Richard Thank you for your comments.We do have a refurbishment plan in place and this will begin shortly.We have just had a consignment of new skates and I am very sorry you did not receive a pair. Hopefully when you next visit us ,you...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 16, 2018

Always a great atmosphere and exciting display. Food is ok for a snack, but don't expect a meal. The rink is getting a bit tatty but all still safe and functional. Wrap up warm and be ready to get involved and clap a lot. :)

Thank jamesryan168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Front Office Manager at Planet Ice, responded to this reviewResponded January 31, 2018

Dear James Thank you for leaving us a review. We are so pleased you enjoyed the Hockey game.We look forward to seeing you again soon. The Reception team.

Report response as inappropriate
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Reviewed December 30, 2017

We have today been to Planet Ice for my .gradaughters eighth birthday party. This was such good value and the whole package was amazing. When we booked online within minutes of booking we had a phone call to see if we needed any further info....More

Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Front Office Manager at Planet Ice, responded to this reviewResponded January 31, 2018

Dear Mary Thank you for leaving us a review.We are so pleased that your granddaughter had a great party with us. We look forward to seeing you again very soon. The Reception team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2017 via mobile

Went to a children’s birthday party here. It was really disappointing! The communicate at the beginning of the party from the staff was minimal causing great confusion. When the parents spoke to the management the attitude and demeanour was appalling. No customer service skills at...More

Thank Kay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Front Office Manager at Planet Ice, responded to this reviewResponded January 31, 2018

Dear Kay Thank you for leaving us some feedback.We have addressed the issues you have highlighted.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2017 via mobile

Had a really good time at the ice rink staff really friendly and helpful ... great fun and good times!!

Thank Anthony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Front Office Manager at Planet Ice, responded to this reviewResponded January 31, 2018

Dear Anthony So pleased you had fun with us.Hope to see you again very soon. The Reception team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2017

Took the kids here over the Half term holiday for a treat (I used to come all the time when I was younger). It's still great fun and the kids had a blast. The rink is in need to some repair, especially to the grotty...More

1  Thank MoonGirl1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Front Office Manager at Planet Ice, responded to this reviewResponded November 15, 2017

Dear Moongirl1070 Your feedback is important to us and we will be taking your points on board. experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2017 via mobile

Visited with 8 & 12 year old daughters during half-term week. The place was not as busy as expected for school holidays, so the girls were happy to be able to wobble around at their own pace without worrying about other skaters. Didn’t eat here...More

Thank Tim121home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Manager at Planet Ice, responded to this reviewResponded November 15, 2017

Hi Tim121home Thank you for taking the time to leave your feedback about Planet Ice, Basingstoke.. Your feedback has been given to our Kitchen Team and our Duty Managers. As a result of your feedback we will be carrying out a review of staff training...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2017 via mobile

Very poor rink. The steward named Chris is very much against good skaters and so today within 2mins of being on the ice told him to stop skating fast and near anyone, which I was watching him and he wasn't. My son just skated off,...More

15  Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Questions & Answers
holidayqueen50
September 21, 2016|
AnswerShow all 2 answers
Response from Tim121home | Reviewed this property |
If pizza or fried fast food meet your requirements then you are ok. Options are available close by though.
0
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