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Planet Ice

Worting Road, Basingstoke RG22 6PG, England
+(44)441256355266
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Review Highlights
Birthday party

Birthday party for my 11 year old daughter. Really well organised and we had a host remain with us... read more

Reviewed 9 June 2018
richardsJ8147EJ
,
Newbury, United Kingdom
via mobile
Terrible Ice

The ice is really rutted and uneven. It really doesn't feel safe. Its also really dirty and... read more

Reviewed 31 May 2018
katieflorencewright
,
Southampton, United Kingdom
Read all 63 reviews
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Overview
  • Excellent27%
  • Very good17%
  • Average19%
  • Poor14%
  • Terrible23%
Travelers talk about
“hire skates” (6 reviews)
“wrap up warm” (3 reviews)
Suggested Duration: 2-3 hours
LOCATION
Worting Road, Basingstoke RG22 6PG, England
CONTACT
Website
+(44)441256355266
Write a ReviewReviews (63)
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All reviews
"hire skates"
in 6 reviews
"wrap up warm"
in 3 reviews
"birthday party"
in 3 reviews
"great fun"
in 4 reviews
"facelift"
in 3 reviews
"skills"
in 4 reviews
"parties"
in 2 reviews
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1 - 10 of 63 reviews

Reviewed 9 June 2018 via mobile

Birthday party for my 11 year old daughter. Really well organised and we had a host remain with us from the moment we arrived to the moment we left. The children all had a fantastic time and from the parents point of view it was...More

Thank richardsJ8147EJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 31 May 2018

The ice is really rutted and uneven. It really doesn't feel safe. Its also really dirty and scuffed up my skates more in my 1 short skate than my hundreds of previous skates.

Thank katieflorencewright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, General Manager at Planet Ice, responded to this reviewResponded 4 June 2018

Dear Katie I am so sorry the ice was not up to our usual standard. We have had a few issues with our Olympia, but they have now been fixed and next time you visit us you will see a big difference. Thanks Antia Curtis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 April 2018

Took a group of schoolchildren here and they had a great time. Not surprisingly, it is quite cold inside so wrap up warm if you just watching. The place is looking a bit run down at the moment but it is fit for purpose. The...More

Thank 55drolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, General Manager at Planet Ice, responded to this reviewResponded 2 May 2018

Dear 55drolfe, Thank you for your review. I am so pleased the school children had a great time. I am sorry you were not happy with the chips. We will look into getting the chips fresher in future. Thanks Anita Curtis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed 22 April 2018 via mobile

I feel so lucky to have the rink only a few minutes from where I live, I go there about 4 times a week and love it. Yes it could do with a bit of refurbishment, but everyone's really friendly and sociable. Ice skating is...More

Thank helyvic22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Manager at Planet Ice, responded to this reviewResponded 25 April 2018

Dear helyvic22, we are so pleased you had such a good time with us and thank you for leaving a lovely review! General Manager, Anita Curtis

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Reviewed 9 March 2018 via mobile

Heavy security at ice hockey game, bag search resulted in bottled water and sweets being confiscated. Security guard said their were no concerns about any trouble, the owner just wanted to make people buy stuff inside and said that it would be in the small...More

1  Thank Taylormaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, General Manager at Planet Ice, responded to this reviewResponded 14 March 2018

Dear Taylormaker Unfortunately we do require the need to have security on a game night. We do have a policy that has been explained on facebook and is on the tickets that explains that people are only not allowed to bring their own food and...More

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Reviewed 4 March 2018

Very expensive and very run down. The company seems more interested in getting as much money as possible from you rather than treating you as a customer. Skates are in very poor condition and staff have a real resentment of having to work there. Plant...More

Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Front Office Manager at Planet Ice, responded to this reviewResponded 5 March 2018

Dear Richard Thank you for your comments.We do have a refurbishment plan in place and this will begin shortly.We have just had a consignment of new skates and I am very sorry you did not receive a pair. Hopefully when you next visit us ,you...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 January 2018

Always a great atmosphere and exciting display. Food is ok for a snack, but don't expect a meal. The rink is getting a bit tatty but all still safe and functional. Wrap up warm and be ready to get involved and clap a lot. :)

Thank jamesryan168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Front Office Manager at Planet Ice, responded to this reviewResponded 31 January 2018

Dear James Thank you for leaving us a review. We are so pleased you enjoyed the Hockey game.We look forward to seeing you again soon. The Reception team.

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Reviewed 30 December 2017

We have today been to Planet Ice for my .gradaughters eighth birthday party. This was such good value and the whole package was amazing. When we booked online within minutes of booking we had a phone call to see if we needed any further info....More

Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Front Office Manager at Planet Ice, responded to this reviewResponded 31 January 2018

Dear Mary Thank you for leaving us a review.We are so pleased that your granddaughter had a great party with us. We look forward to seeing you again very soon. The Reception team.

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Reviewed 15 December 2017 via mobile

Went to a children’s birthday party here. It was really disappointing! The communicate at the beginning of the party from the staff was minimal causing great confusion. When the parents spoke to the management the attitude and demeanour was appalling. No customer service skills at...More

Thank Kay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Front Office Manager at Planet Ice, responded to this reviewResponded 31 January 2018

Dear Kay Thank you for leaving us some feedback.We have addressed the issues you have highlighted.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 November 2017 via mobile

Had a really good time at the ice rink staff really friendly and helpful ... great fun and good times!!

Thank Anthony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planet_Ice, Front Office Manager at Planet Ice, responded to this reviewResponded 31 January 2018

Dear Anthony So pleased you had fun with us.Hope to see you again very soon. The Reception team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Questions & Answers
holidayqueen50
21 September 2016|
AnswerShow all 2 answers
Response from Tim121home | Reviewed this property |
If pizza or fried fast food meet your requirements then you are ok. Options are available close by though.
0
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