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Open today: 9:30 AM - 5:00 PM
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  • Excellent66%
  • Very good25%
  • Average7%
  • Poor1%
  • Terrible1%
Travelers talk about
“factory tour”(237 reviews)
“whole process”(57 reviews)
“glass blowing”(99 reviews)
Originally founded by George and William Penrose in 1783, Waterford crystal is world-renowned for quality and beauty. Have you seen someone blow molten crystal into a vase? Check out the factory tour. Visitors are guided through the factory to see...more
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Hours Today: 9:30 AM - 5:00 PM
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The Mall, Waterford Waterford, Ireland
+353 51 317 000
Ways to Experience Waterford Crystal
from US$16.70
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from US$141.50
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Reviews (3,129)
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All reviewsfactory tourwhole processglass blowinggreat toureach piecebeautiful piecesskilled craftsmenworking factoryinformative tourvarious stagesfor salegift shopfirst handtour takesfrom start to finishon displaywell worth a visit
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1 - 10 of 3,040 reviews
Reviewed yesterday

Very interesting tour starting at the glass blowing area right through to the final etching stage. There were lots of simply beautiful examples of their specialty glassware as well as the special order things like trophies. The guide answered every question. The retail part is...More

Thank OntarioTrekker
Reviewed yesterday

My wife and 2 22 year old grandchildren took the factory tour. Great experience. Complete details as to how Waterford crystal is made.

Thank Bainesmann
Reviewed 2 days ago

Great Tour. Recommend early arrival. We were in first group on a Saturday, 0930 am, and felt as if this were a Special Tour. Very informative. Cordial Staff. Great Cafe inside the facility. Tremendous Crystal shopping upon completion of Tour. "Must-See" in Waterford.

Thank David H
Reviewed 3 days ago via mobile

Great factory tour with very staff who made you most welcome. The displays in the shop were of all varieties. The actual factory is quite small but well set out. The commentary was well presented by Alan, our tour guide.

Thank rodkpage
Reviewed 4 days ago

The guided tour was nice and we got to see the expert craftsmen at work. You really appreciate the effort that goes in to making the varied types of crystal pieces.

Thank LSUJane
Reviewed 4 days ago

Waterford crystal factory, conveniently located as you enter the city, where you will witness "simple sand" receiving a new life through the breath of the artists working in sync with each other like the nature does, creating this new life-form called "Waterford Crystal". Tour tickets...More

Thank jkumar61
Reviewed 5 days ago via mobile

The tour basically showed step by step how the crystal is made, and I have a new appreciation for the craftsmanship involved. I have always believed Waterford crystal was ridiculously priced, but now I understand why. I went with a group, only intending to take...More

Thank Lisa W
Reviewed 5 days ago via mobile

Our tour guide was Marie she was amazing! Explained everything from where the glass comes from to what they do with recycled glass. She was very friendly and approachable. The tour itself is so interesting and you get to see so many beautiful pieces of...More

Thank Audreyhep
Reviewed 5 days ago

Our tour guide on the 2:30 pm Tour on Thursday, July 12th was amazing. The fellow (a 60-70'ish retired Waterford glass cutter himself) knew everything there was to know about Waterford Crystal...both in the UK and USA. His lively banter kept us all having a...More

Thank Sharron G
Reviewed 5 days ago

Enjoyed this tour, very interesting lots of history about Waterford Crystal. Able to see up close the craftsmen at work and talk to them. Gorgeous showroom.

Thank Reddogdeb
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Questions & Answers
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Connie H
15 July 2018|
AnswerShow all 4 answers
Response from Audreyhep | Reviewed this property |
Around an hour
4 June 2018|
Response from Saskia Z | Reviewed this property |
The water spraying machine is indeed a CNC cutting machine which cuts the crystal and is probably how most of the pieces are cut these days. I'm not sure what the other picture is of, sorry. Hope that helps.
Carolyn P
27 December 2017|
AnswerShow all 6 answers
Response from David S | Reviewed this property |
Sorry not to pick up your message earlier but I would suggest that the prices are standard via shops or factory as they pride themselves on their craftsmanship and don't have anything called flawed pieces or seconds. I would... More