Overview

Originally founded by George and William Penrose in 1783, Waterford crystal is world-renowned for quality and beauty. Have you seen someone blow molten crystal into a vase? Check out the factory tour. Visitors are guided through the factory to see experienced craftsmen at work, creating new crystal pieces. The factory is open to tours, contact the company for details.

4.5

2,993 reviews

Excellent66%
Very good25%
Average7%
Poor1%
Terrible1%

Travelers talk about

“factory tour” (230 reviews)

“whole process” (57 reviews)

“glass blowers” (49 reviews)

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Hours

Hours Today: 9:30 AM - 5:00 PM

LOCATION

The Mall, Waterford Waterford, Ireland

CONTACT

Website

+353 51 317 000

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Write a ReviewReviews (2,993)

1 - 10 of 2,907 reviews

Sharon D

Allen, Texas

3911

Reviewed today via mobile

A must stop!

I have an all new appreciation for Waterford crystal. The tour was impressive! It was amazing to see the artists at work creating their masterpieces. There is so much to learn about the process, patterns and specially commissioned pieces. We enjoyed the tour so much...More

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

mradtech

Kingston, Canada

201

Reviewed yesterday

Waterford crystal factory

Awesome and informative crystal tour...great guide and explanations with detailed info. Awesome to see craftsmen up close and personal..nice shop and cafe on site as well. Across the street and within a short walk are many museums and shops, eateries and waterfront.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

scubalover61

Caledon, ON

218

Reviewed 3 days ago

Excellent tour

My husband and I thoroughly enjoyed our tour of the factory. Only one offs or higher end pieces are generally done there, but there was lots going on. It was educational and interesting watching the process from the forming of the moulds to blowing of...More

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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tiggerrulz9

42

Reviewed 5 days ago

Fascinating Tour

We LOVED this tour of the factory! It was easy to navigate, the guide was willing to answer any questions we had and we were allowed to watch just meer inches away from the skillful crafters! I could have stood and watched them sculpt the...More

Ask tiggerrulz9 about Waterford Crystal

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Hi tiggerrulz9, Thank you for taking the time to review your visit with us here on tripadvisor. It really is amazing to watch our craftsmen at work, you really do get very close to the craftsmen as they create their pieces. We are very proud...More

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MarjofromBrissie

Brisbane, Australia

472182

Reviewed 1 week ago

Guides weren’t that good

As the next tour wasn’t due to start for 40 minutes (you can’t prebook a time), this gave us enough time to browse the gift shop and have a cup of tea in the attached cafe. The tour was very interesting as we got to...More

Ask MarjofromBrissie about Waterford Crystal

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Hi Marjofrombrissie, Thank you for taking the time to review your visit with us here on tripadvisor, we are delighted that you found your tour through the factory interesting and you enjoyed getting up close to the craftsmen and seeing all the stages of our...More

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651Scott

Illinois

5413

Reviewed 1 week ago via mobile

Impressive Artwork

So interesting to see firsthand the meticulous process of making the stunningly beautiful Waterford vases, chandeliers, etc. Each station showcased the talented artisans who each have a specific part to play in this unique craft. It was especially interesting to see the variety of finished...More

Ask 651Scott about Waterford Crystal

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Hi 651Scott, Thank you your lovely review of your tour with us here at the House of Waterford Crystal. We are very happy you enjoyed the tour of manufacturing and appreciated the craftsmanship it takes to make these incredible pieces. We hope to have the...More

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Dave46033

Fishers, Indiana

27147

Reviewed 1 week ago

"Wow these are real craftsmen !"

We visited the Waterford Crystal factory for a tour and it was a wonderful experience. Some 42 years ago, while in London, we purchased some Waterford Crystal goblets and wine glasses, so we were already fans of this great company. So, taking another look at...More

Ask Dave46033 about Waterford Crystal

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Hi Dave46033, We are delighted to read you enjoyed your visit. Thank you for taking the time to share your views about The House of Waterford Crystal. The tour of manufacturing is a great experience and you obviously enjoyed watching the craftsmen work very much....More

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IRL48

Ireland

8530

Reviewed 1 week ago via mobile

Fab..Fab..A Must

Went on the guided tour, about 1 hour. I can't say enough about how fantastic from start to finish. Just amazing to see all that goes into making these beautiful bowls/ glasses etc. All of the people we met were just great..friendly and so willing...More

Ask IRL48 about Waterford Crystal

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Hi IRL48, Thank you for the lovely review of your tour through our factory, and for rating our tour" fascinating and educational". Our team will be delighted that you found them friendly and willing to share their knowledge, it is lovely to chat to our...More

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A TripAdvisor Member

1911

Reviewed 1 week ago via mobile

If you like glass...

It was an interesting tour and history lesson on the Waterford crystal company but nothing I would have signed up with on my own as I was part of a bigger tour. There was beautiful pieces and what my husband would call very expensive ‘dust...More

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Thank A TripAdvisor Member

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you so much for taking the time to review your recent visit to The House of Waterford Crystal. We are glad you found the tour interesting, it is great to watch the craftsmen blowing and cutting the crystal and when you happen upon a...More

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callyisamermaid

Walsall, United Kingdom

73

Reviewed 1 week ago via mobile

Great experience

Great tour guide, spoke well about the processes, customers etc. Enjoyed speaking to the craftsmen who were very friendly and allowed photographs of themselves and the things they were making. A good couple of hours spent in here.More

Ask callyisamermaid about Waterford Crystal

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Hi Callyisamermaid, Thank you for your very nice review here on Tripadvisor, I will pass on your lovely comments to our team here at the House of Waterford Crystal. Our craftsmen are amazing and love to chat to our visitors as they go through the...More

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Ask a question

Questions & Answers

See all 29 questions

Carolyn P

Are prices any better at factory

December 27, 2017|

AnswerShow all 6 answers

Sorry not to pick up your message earlier but I would suggest that the prices are standard via shops or factory as they pride themselves on their craftsmanship and don't have anything called flawed pieces or seconds. I would... More

Jen D

What is the easiest way to get from Plunkett Station to the factory??

August 19, 2017|

AnswerShow all 2 answers

Hi, Turn left when you get over the bridge, you will see large car parks either walk along the river side or cross the road and enjoy the shops etc.

K J

My husband and I are going to be in Waterford on Aug 14, 2017. We would like to do the factory tour and are wondering what is the easiest way to get from the cruise terminal (Princess, Pacific) to the factory and what are the costs?

June 20, 2017|

AnswerShow all 5 answers

Hi K J, Thank you for your recent question. The Princess Pacific will be docking at the Belview Port in Waterford city. There will be taxi's at the port and possibly shuttle buses. A taxi from the port to The House of... More

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