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Waterfall Spa - CLOSED

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Review Highlights
Relaxing?! Not this time

I should have stayed well clear.. the booking process was a farse and the manager was very rude... read more

Reviewed 8 September 2014
bradfordwonderer
,
Bradford
via mobile
Disappointing

Booked here for a girly weekend in Leeds. On arriving, the receptionist bluntly told us one of the... read more

Reviewed 20 July 2014
Hendo_32
,
Leeds, United Kingdom
via mobile
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Traveler Overview
  • Excellent25%
  • Very good20%
  • Average11%
  • Poor23%
  • Terrible21%
Jul 16, 2015
“overpriced, rude, and dirty sums this place up”
Sep 8, 2014
“Relaxing?! Not this time”
About
Waterfall Spa is a place of tranquility and relaxation in the city of Leeds. Along with The Sanctuary, Covent Garden - we are the UK's only ladies spa. We pride ourselves on personalised service in a professional and intimate setting. Our friendly...more
Contact
2 Brewery Wharf Kendell Street | Dock Street, Leeds LS10 1JR, England
Website
+44 845 634 1399
Reviews (133)
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1 - 10 of 133 reviews
Reviewed 16 July 2015

I visited this Spa for the first time about 6 years ago and it was absolutely top notch, I had a full day booked and all my treatments and lunch etc... were amazing. Fast forward 6 years and it is a totally different place, it...More

6  Thank SallyS1208
Reviewed 8 September 2014 via mobile

I should have stayed well clear.. the booking process was a farse and the manager was very rude.. You can tell this place has changed hands. A member of staff called in sick so all treatment times changes (actually not a big deal) but the...More

12  Thank bradfordwonderer
Reviewed 21 July 2014

My experience at waterfall spa was better than expected after reading the reviews! I Cant understand why anybody would not enjoy this experience. I was greeted on arrival by a lovely lady called Victoria. I was offered a drink on arrival and shown round the...More

2  Thank Helen W
Reviewed 21 July 2014

Booked here for a hen party weekend in Leeds, we arrived around 1.40pm and as soon as we got to reception were informed our booking was for earlier. We had confirmed the appointments earlier that week as we had a party of 10 and wanted...More

12  Thank Rebecca W
Reviewed 21 July 2014 via mobile

I was part of a hen party for my brother's fiancee so we had been looking forward to our pre-arranged spa afternoon. We arrived promptly before 2pm and as soon as we got to reception were informed our booking was for earlier (unlike our confirmed...More

3  Thank KDale87
Reviewed 20 July 2014 via mobile

Booked here for a girly weekend in Leeds. On arriving, the receptionist bluntly told us one of the girls' treatments hadn't been booked. When she tried to find out what happened she said it's because we'd not confirmed...yet two of the other appointments were there?...More

Thank Hendo_32
Reviewed 16 May 2014

My friend and I visited the Spa yesterday for a pre-wedding pamper, which included us having some treatments in the adjoining Cream beauty rooms. The staff were all friendly and made us feel so welcome. We both agreed that the treatments were probably the best...More

Thank Angella P
Reviewed 21 April 2014

I came to this spa last week. My first impression was it looked well maintained as i approached reception but felt who looked like the manager was quite patronising. I was pretty disappointed when I had the tour it looked like it needed a new...More

1  Thank Julie W
Reviewed 8 April 2014

I was seriously unimpressed. I'd go as far as to say this is probably the worst 'spa' I have been to. Staff keep you hanging around & are really late starting treatments. The rooms were so cold I had cramp in my toes. They only...More

4  Thank Jin83uk
Reviewed 5 April 2014

I went to Waterfall Spa last week for a chilled out girly day. I was not let down. It was great to unwind! Spa was very clean and modern and has a lovely relaxation area that I snuggled up in with my book. I felt...More

Thank Sarah P
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