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The Mad House Soft Play and Party World

240 South Oak Way | Lime Square, Green Park, Reading RG2 6UL, England
+44 118 975 5455
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Review Highlights
Parties a let down and left knife within reach of young children

We had a birthday party here and whilst the facilities are good and the party food was good, the... read more

Reviewed 3 weeks ago
Tim M
,
Reading, United Kingdom
via mobile
Birthday Party

Good place to visit with kids and tk organise a birthday party at as long as you don't go for "The... read more

Reviewed 3 weeks ago
AdrianaThea
,
Reading, United Kingdom
via mobile
Read all 51 reviews
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Overview
  • Excellent46%
  • Very good25%
  • Average19%
  • Poor3%
  • Terrible7%
Travelers talk about
Open Now
Hours
Hours Today: 9:30 AM - 5:30 PM
LOCATION
240 South Oak Way | Lime Square, Green Park, Reading RG2 6UL, England
CONTACT
Website
+44 118 975 5455
Write a ReviewReviews (51)
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All reviews
"birthday party"
in 9 reviews
"play area"
in 8 reviews
"football basketball"
in 2 reviews
"good size"
in 3 reviews
"lots of fun"
in 4 reviews
"kids love"
in 3 reviews
"play equipment"
in 2 reviews
"rainy day"
in 2 reviews
"member of staff"
in 2 reviews
"young children"
in 2 reviews
"facilities"
in 5 reviews
"tidying"
in 2 reviews
"school"
in 2 reviews
"venue"
in 2 reviews
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1 - 10 of 51 reviews

Reviewed 3 weeks ago via mobile

We had a birthday party here and whilst the facilities are good and the party food was good, the party staff are untrained and unenthusiastic. There was no interaction with the children at all, and we had to keep reminding the staff to do things...More

Thank Tim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayMadHouse, Manager at The Mad House Soft Play and Party World, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to feedback your experience. Needless to say that on this occasion, our party host fell short of the high standards we expect and for which we apologise. Please rest assured that the individual concerned has been spoken to and...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Good place to visit with kids and tk organise a birthday party at as long as you don't go for "The Games Party" package. Kids love to run around and my son's guests had lots of fun at the soft play area, but the organised...More

Thank AdrianaThea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 May 2018

Easy to find near Readings football stadia, but try not to visit when teams playing at home otherwise could will get stuck in the traffic holdups.parking around the back of the building and you can use a small multistorey car park, no charge (not lit...More

Thank kwh55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed 30 April 2018 via mobile

I visit here regularly with my two year old. He is brave and confident so can manage all of the equipment himself although the big slide is a little fierce!! You can see most of the soft play from the seating area and at 6...More

1  Thank TD_GlobeTrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 12 March 2018

The place is very dirty. A lot of dust on every equipment, you feel this dust on the air. Manager said they have had a replacement AC unit installed but when I told him I've been there few weeks ago and it was this same...More

1  Thank dan252018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayMadHouse, General Manager at The Mad House Soft Play and Party World, responded to this reviewResponded 14 March 2018

Whilst we would like to thank you for your review, we would also like to clarify the circumstances which you seem to have omitted. Nearly two hours after you arrived and as you exited the premises, you asked to speak to the manager. You were...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 February 2018 via mobile

During weekdays when the older kids are at school the place is very calm and brilliant for toddlers. Even when it gets busy at the weekend our 3 year old has a lot of fun. Considering how busy it gets it remains remarkably clean which...More

Thank MissKT88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 23 January 2018 via mobile

Short-notice party for my daughter, well-organised and staff very helpful on the day. Clean & tidy despite being a busy weekend afternoon.

Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 21 October 2017 via mobile

A good, small, clean soft play. However very disappointed that they can't do toast after 11. Not very family friendly.

Thank Stocka79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 23 May 2017

My son shared his 3rd birthday party with his friend recently. The soft play area is very clean, and certainly seemed to keep the kids busy for the 90 minutes before the food. The adult and kids food at the party was really nice, and...More

Thank Emma K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 April 2017 via mobile

I'm a regular visitor to Mad House, I've been coming with my 6 year old for years and now also bring my baby who is crawling. Both love it and we can easily spend a few hours there. The baby is free with an older...More

Thank travelbuddiesUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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