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Riverside Hub

7 Carousel Way | Riverside Park, Northampton, Northampton NN3 9HG, England
+44 1604 403003
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Review Highlights
Child’s party

Terrible customer service. Host was absent most of the time, I had to look for her most of the... read more

Reviewed 1 week ago
Mazwitty
,
Northampton, United Kingdom
via mobile
Wouldn't even bother...

Was going to visit but on principle didn't. There is no justification for a registration fee. Yes... read more

Reviewed 3 weeks ago
AndyT325
via mobile
Read all 272 reviews
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Overview
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You'll love our HUGE Family Entertainment Centre. There are lots of fun activities for children from 0 - 13. For babies there is a dedicated soft baby area and a brand new under 2's area, as well as a separate baby sensory room. Toddlers have their very own specially designed toddler village, set apart from the larger children. Over 5's can explore the huge World of Play 4-storey playframe with it's 20 different themed countries and zones. There are electric go-karts to race around on, an 11m high tree to climb, a new 2-storey laser tag arena and more! Adults are welcome to join in the fun as the entire venue has been designed so that adults can play alongside their children. If you'd rather just relax, there is a cafe, located within clear site of the whole venue, where you can enjoy a cuppa whilst the little ones have a great time! Riverside Hub is the ideal venue for childrens parties. We have a stunning range of party rooms - Pirates, Princesses, Dinosaurs and even a Unicorn Room where we have teddy bear picnic parties. Visit our website to find out more...
  • Excellent59%
  • Very good25%
  • Average11%
  • Poor1%
  • Terrible4%
Travelers talk about
“go karts” (27 reviews)
“sensory room” (24 reviews)
“soft play” (31 reviews)
Closed Now
Hours
Hours Today: 9:30 AM - 6:00 PM
Suggested Duration: 2-3 hours
LOCATION
7 Carousel Way | Riverside Park, Northampton, Northampton NN3 9HG, England
CONTACT
Website
+44 1604 403003
Top Selling Tours & Activities in and around Northampton
from US$140.60
More Info
Write a ReviewReviews (272)
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All reviews
"go karts"
in 27 reviews
"sensory room"
in 24 reviews
"soft play"
in 31 reviews
"play centre"
in 11 reviews
"christmas experience"
in 9 reviews
"laser tag"
in 9 reviews
"reindeer food"
in 7 reviews
"climbing wall"
in 15 reviews
"santa experience"
in 5 reviews
"toddler area"
in 11 reviews
"all ages"
in 25 reviews
"free breakfast"
in 3 reviews
"role play"
in 3 reviews
"magical christmas"
in 3 reviews
"play frame"
in 4 reviews
"pottery painting"
in 4 reviews
"party host"
in 7 reviews
Filter

1 - 10 of 272 reviews

Reviewed 1 week ago via mobile

Terrible customer service. Host was absent most of the time, I had to look for her most of the time, then told me 15 mins before children were to sit down to eat their party good that they didn’t have any vegan food, this has...More

Thank Mazwitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Was going to visit but on principle didn't. There is no justification for a registration fee. Yes only £5. But its the principle. Is not a gym so trying to compare prices to this is ridiculous... Was told it was for the expensive system they...More

Thank AndyT325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 3 weeks ago

That is completely your choice Andy. I hope you had a great time elsewhere. Our software is basically adapted gym software, but we charge a £5 registration fee instead of the £50 charged at some gyms. The £5 goes part of the way to paying...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We travelled from Oxford, Bicester and Milton Keynes to meet up. Children ages 2-4-8-9 years had a fantastic time as did parents and grandparents. It was well worth the entry fee. Food and drink available was good. We all managed to have a go on...More

Thank Jean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis P, Manager at Riverside Hub, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review your visit to Riverside Hub. It's lovely to read that you all enjoyed yourselves and that you found the staff to be chatty and helpfu - well worth the entry fee too! I do hope you can...More

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Reviewed 3 weeks ago via mobile

The hub has been a life saver during my maternity leave from visits with friends to solo visits with my baby during rainy days. It’s so well equipped and my son adores the sensory room and special baby play area. The recently fitted light water...More

Thank Crk1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 3 weeks ago

Thank you for your lovely review. Our staff were delighted to read it. Riverside Hub is quite unlike any other play centre. We are constantly improving, improving, improving all aspects of what we do. We have lots of new changes coming soon that I am...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

As many people have already said , in the main it is a brilliant place.When we have our grandchildren fir a few days, we normally bring them here. Having been a few time previously, we did have a shock, having never noticed the time limit,...More

Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 3 weeks ago

Thank you for your review. All feedback is very important to us. We do operate a 2.5 hour play session from October to April. However, on days when we are not so busy you are welcome to stay as long as you like. We can...More

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Reviewed March 21, 2018

We had our kids birthday party here - we visit here regularly even though it takes us an hour to travel. Great for our two kids aged 1 and 3. They love it and so do we! Go karts for my 3 yr old and...More

1  Thank AjayMV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis P, Owner at Riverside Hub, responded to this reviewResponded 5 weeks ago

Thank you for taking the time out to review Riverside Hub. It's flattering to hear that you travel for an hour regularly to get to us. Next time you visit I suspect your children will LOVE our new carousel, it really is very nice. As...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2018 via mobile

Came down from Cardiff to visit family for weekend an decided to take the children out for few hours to burn some energy before the long journey home to Cardiff an was told by reception staff that we had to become members for £5 each...More

Thank Alm-Grimwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis P, Owner at Riverside Hub, responded to this reviewResponded February 28, 2018

Thank you for your feedback. Whilst all feedback is very much appreciated, you have not actually fully visited Riverside Hub, just stood in our reception. As one of my team did say, our registration process and pricing policy are online at www.riversidehub.com but unfortunately you...More

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Reviewed February 18, 2018 via mobile

Whilst we were only visiting family and wanted something for the kids to do together with their cousin as it was his birthday last week. My sister in law had previously gone and thought it was great even for a 1 year old. Ok, what...More

Thank BradleyTaylor86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis P, Owner at Riverside Hub, responded to this reviewResponded February 22, 2018

Thank you for your very detailed review, it is very helpful for us to get feedback. It's very pleasing to read that you really enjoyed your visit and that the staff you encountered were 'phenomenal' Thank you. Our aim is to be the best we...More

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Reviewed February 14, 2018 via mobile

Charged for a 2 week old baby £3.50 that is disgusting for any business to charge a baby under a month old.More

Thank Ken P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis P, Owner at Riverside Hub, responded to this reviewResponded February 16, 2018

Dear Ken, Here at Riverside Hub we have the UK's largest baby sensory area. The range of facilities available for parents to spend quality time with their children is greater than any other venue in the country. Most indoor play centres do not charge for...More

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Reviewed February 14, 2018

It's a bit more more expensive than similar places we have visited, but it's well worth it, one of the best, if not the best that we have visited in the UK!. It's massive, loads to do, our little one loved the the go karts....More

Thank 917PaulB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis P, Owner at Riverside Hub, responded to this reviewResponded February 16, 2018

Thank you for your review, all feedback is much appreciated. Nice to read that you found us to be very clean. I was surprised that you were disappointed by our coffee, as all our team are trained at Illy's demonstration kitchen iin how to make...More

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Ask a question
Questions & Answers
jrayfield21
April 24, 2017|
AnswerShow all 5 answers
Response from Ellis P | Property representative |
Good question. For a 13 year old I would suggest that Laser Invasion, our new laser tag arena would be ideal. Included within your admission fee you and your kids can play as many games of laser tag as you like for no extra... More
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