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Yorkshire's Winter Wonderland

St. Nicholas Avenue | St. Nicholas Avenue, York YO19 4TA, England
+44 1653 619169
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Review Highlights
Stay well away

After having to re-mortgage my house just to take the children ice skating here, we encountered the... read more

Reviewed April 6, 2018
YorkExplorer1096
via mobile
Total washout!

Had to come off the ice after 10 minutes because it resembled a swimming pool and not a ice ring... read more

Review collected in partnership with this attraction

Reviewed February 22, 2018
nickicurly
Read all 363 reviews
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Overview
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Yorkshire’s Winter Wonderland, York’s magical festive experience, will return to the grounds of McArthur Glen’s York Designer Outlet this winter incorporating outdoor ice skating on the North of England’s largest outdoor ice rink, a traditional funfair, Santa’s grotto, Christmas shopping and exciting new Scandi-licious treats from PapaKitchen.Tickets for ice skating at The Ice Factor are on sale
  • Excellent49%
  • Very good20%
  • Average13%
  • Poor6%
  • Terrible12%
Travelers talk about
“ice skating” (86 reviews)
“ice factor” (18 reviews)
LOCATION
St. Nicholas Avenue | St. Nicholas Avenue, York YO19 4TA, England
CONTACT
Website
+44 1653 619169
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Write a ReviewReviews (363)
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All reviews
"ice skating"
in 86 reviews
"ice factor"
in 18 reviews
"lovely hot chocolate"
in 5 reviews
"designer outlet"
in 15 reviews
"skate hire"
in 4 reviews
"mulled wine"
in 7 reviews
"christmas spirit"
in 4 reviews
"great fun"
in 22 reviews
"staff were really helpful"
in 4 reviews
"value for money"
in 12 reviews
"snowman"
in 33 reviews
"penguins"
in 39 reviews
"boating"
in 92 reviews
"skates"
in 70 reviews
"session"
in 26 reviews
"christmassy"
in 16 reviews
"marshalls"
in 19 reviews
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1 - 10 of 362 reviews

Reviewed 6 April 2018 via mobile

After having to re-mortgage my house just to take the children ice skating here, we encountered the worst family day out we’ve ever had. Not only was the ice an absolute mess with huge chunks missing, not one member of staff offered to help my...More

1  Thank YorkExplorer1096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 22 February 2018

Had to come off the ice after 10 minutes because it resembled a swimming pool and not a ice ring due to mild weather! Complained at the time. They we're not interested in offering a refund or even a pass to another date? Total waste...More

Review collected in partnership with this attraction
1  Thank nickicurly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 27 January 2018

The ice rink itself was great and my kids loved it, especially as it was snowing the day they went. However I have only given it a 3 star because the staff who were running it were very unfriendly and miserable. One guy even totally...More

Review collected in partnership with this attraction
2  Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 20 January 2018

Lovely atmosphere and nice little treat xmas eve, however the amount of money they charge really should ensure the ice remains as ice is was like skating in a paddling pool...a mild few days and thousands visiting I imagine around the xmas period, happy to...More

Review collected in partnership with this attraction
Thank 779kel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 16 January 2018

Wasn't expecting much but had a blast. Clean smooth ice, not overly packed but all the same busy. Family all had fun with no hassles, decent price. Great lighting as it became dark, Coffee house did basic coffee no latte - dont understand why not...More

Thank Leigh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 January 2018

Great experience. Could of been made better as I felt over crowded and not able to skate freely enough to enjoy it. Ice wasn’t smooth and was told the machine couldn’t be used as it was too cold. Also told they were just sweeping the...More

Review collected in partnership with this attraction
Thank Clairesteele2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 January 2018

Great fun, well organised and good value for money. Suitable for all ages and the attendants were very helpful

Review collected in partnership with this attraction
Thank MapleMiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 14 January 2018

A good Christmas activity as my partner and daughter joined me on the ice. My daughter had a penguin to aid her scating was it was her first time. We had a brilliant time, my only issues were that we were mainly skating on about...More

Review collected in partnership with this attraction
Thank Rach_nicho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 14 January 2018

Great skating session. Took daughter and her friend and they had a great time. Staff very helpful and attentive. Good value for money and the café views the ice - if you are travelling with people who don't skate at least they can sit in...More

Review collected in partnership with this attraction
Thank PearsonPark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 14 January 2018

The winter wonderland has several amusements which are okay but the key thing for me is the real ice rink outside. The atmosphere is good and it feels Christmassy. Finishing afterwards in a restaurant is nice and feels earned. Parking is under stress at this...More

Review collected in partnership with this attraction
Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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