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City Tour London

London SW1V 1AD, England
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Review Highlights
Got conned by City Tour - choose another

A nice lady was selling City Tour tickets right by the London Eye and we trustingly signed up... read more

Reviewed 6 days ago
Jared L
via mobile
Very disappointed

We joined the tour at the stop at Holborn and part way round the bus stopped and we were told we... read more

Reviewed 1 week ago
SARACEN77
,
UK
Read all 405 reviews
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London City Tour is the sightseeing tour bus Hop-On Hop-Off in London, which offers open roof, either completely or only hald and the ability to get on and off the open top bus as many times as you want.
  • Excellent12%
  • Very good9%
  • Average8%
  • Poor12%
  • Terrible59%
6 days ago
“Got conned by City Tour - choose another”
Jan 11, 2018
“Not satisfied, route stop and service”
Open Now
Hours
Hours Today: 9:00 AM - 5:45 PM
Suggested Duration: More than 3 hours
LOCATION
London SW1V 1AD, England
Pimlico

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1 - 10 of 267 reviews

Reviewed 6 days ago via mobile

A nice lady was selling City Tour tickets right by the London Eye and we trustingly signed up. Each time we waited at a bus stop, we watched several Big Bus tour buses come and go while we waited half an hour for ours. They...More

Thank Jared L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago

More

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence G, Gerente at City Tour London, responded to this reviewResponded 2 days ago

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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence G, Gerente at City Tour London, responded to this reviewResponded 1 week ago

More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
See more reviews
Reviewed 4 weeks ago

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence G, Gerente at City Tour London, responded to this reviewResponded 1 week ago

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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2018

It's a good way to see London and our driver was amazing, Emilio! How ever, the tour ended for the day in the middle of a route with no information, it wasn't stopping where the map said it would and the headphones had mostly music...More

Thank Jasmine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence G, Gerente at City Tour London, responded to this reviewResponded 1 week ago

Dear Jasmine, Thank you for your feedback. Firstly, we apologise for the inconveniences. Our buses should stop on the official stops which are the ones that are informed on the map. We will make sure that all of our drivers meet this standard to avoid...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2018 via mobile

We bought tickets from a guy on the street, he was nice and helped with our questions. After we purchased them he told us we had to go to a booth down the street to get the tickets to the attractions we wanted to visit....More

1  Thank usnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence G, Gerente at City Tour London, responded to this reviewResponded March 15, 2018

Dear Client, Thank you for writing such a detailed review about London City Tour. We are really sorry for the inconveniences to redeem your ticket. We understand that any single minute during a trip is important and we apologise for taking part of your time....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
32
Reviewed March 4, 2018 via mobile

Do yourself a favour and choose another bus company!!!! Tried to catch a tour on the Camden loop yesterday and I have never encountered a more disorganised company ever!! Staff haven’t a clue, buses are in a terrible state and commentary is pathetic! Would not...More

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence G, Gerente at City Tour London, responded to this reviewResponded March 9, 2018

Dear Client, Thank you for dedicating time in writing this review. We sincerely appreciate our client's opinions because they can help us to improve our service standards. We apologise if our service didn't meet your expectations at this but we hope this experience doesn't discourage...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2018 via mobile

Stood freezing in the snow for 50 minutes waiting for a bus so much for hop on hop off. Never again!!!More

4  Thank Emmarhian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence G, Gerente at City Tour London, responded to this reviewResponded March 2, 2018

Dear Client, Firstly, we apologise for the situation that you have described. We try to maintain a 30 minutes frequency during low season but sometimes traffic conditions may make us buses go behind schedule. Please note, that traffic congestions are frequent in London, especially on...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2018 via mobile

Read reviews of this bus tour company and was shaking with fear. Almost all reviews on here are negative so I thought I must review it honestly as my experience was wholly positive. Took my 75 year old mum on her first ever open top...More

Thank Samibeefly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence G, Gerente at City Tour London, responded to this reviewResponded February 23, 2018

Dear Client, Thank you for your review! We are glad you enjoyed the experience with our tourist bus with your mother and the rainy day didn't spoil your day and you discovered the beautiful city of London. We are looking forward to having you soon...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2018

DON'T DO IT!!!!!!!!!!! I would NOT recommend this bus company for travelers. Yes it will get you to and from where you want to go. Yes, they have some personable and nice bus drivers. Yes, they may have (slow) wi-fi on the bus. Yes, they...More

1  Thank mbb258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence G, Gerente at City Tour London, responded to this reviewResponded February 9, 2018

Dear Client, Thank you for dedicating time in writing this review. It will be very useful to improve our service standards. London City Tour have a large bus fleet that allows us to offer a frequency of 30 minutes. However, sometimes our service may be...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nearby
Pimlico
Time spent in Pimlico is a slower-paced affair than
most other Central London neighborhoods. This largely
residential area orderly arranged beside the Thames,
is a treasure trove of quaint pubs, subtle
architectural charms and local boutiques. Here, art
lovers thrill at the chance to visit the world class
Tate Britain gallery for its collection of British art
from the 1500s to the present. For peace and quiet and
...More
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Ask a question
Questions & Answers
Lynne5460
August 29, 2017|
AnswerShow all 2 answers
Response from Teresa R | Reviewed this property |
No, didn't bother to make a formal complaint as the staff on the day didn't really care and I read other people's complaints on TripAdvisor after my trip and decided it wasn't worth my time. Just made sure I gave my feedback... More
0
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July 5, 2017|
AnswerShow all 4 answers
Response from Linda B | Reviewed this property |
Their reply is useless. They take their time and come up with excuses to justify their terrible service. Just don't ever forget the name of this company because they are in other countries as well and we all need to take a... More
1
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TheCruncher
March 1, 2017|
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Response from Ramón E | Property representative |
Dear Sir/Madam, We would like to know more about the issue. Could you please provide more information in order to help you? Thank you. Kind regards,
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