Thank you for your feed back, Im really glad your experience was good. I can assure you the sauna is perfectly safe, we recently had environmental visit us as we are a brand new company to make sure we are following health and safety procedures and we passed with flying colours, the sauna temperature cant be hotter than 90 degrees and we keep ours at 87. As this is dry heat some people do find it hard to breathe when they are un used to it and may find the steam room better as this is wet heat, And as this was your first time in a sauna this may be why you were coughing as you were not used to it, which is why we provide fresh cold water in the relaxation area for customers to use at their leisure. I appreciate your feed back and welcome your views as this helps us to improve and grow, to be able to offer our clients the best. Kind regards Tranquillity Spa

I've just read this review. All I can say is read the one below how can we be so dredful and so good? Your comments are outrageous. And a lie I urgently request anyone reading this to ignore this foolish attack and look at our Facebook page and judge if you think we are so shocking as this woman suggests. There's no point going through each comment to defend. All I will say is this was day one of opening we had a few minor hiccups that were rectified imediatly and of all the 100s of people we have only a couple of petty people have found fault. Come and judge us and make your own opinions. Please don't listen to this review it is beyond ridiculous

I've just read your review. I'm devistated you feel your experience was so bad. We have done everything possible to make this place clean and fresh and brand new as quickly as possible. As the other reviews state the building was old and needed so much work. Compared to what it was I feel it's a vast improvement. The steam room does work I have no idea what made you think otherwise? The jacuzzi has brand new pump and works amazingly. The original owner to build it in put to many twists and turns in the pipe work making it the impossible to put a side jet in unfortunately or we would have I can assure you. There weren't any changing rooms when we took over so we put some in, in the only place they could go. Yes they not huge but adequately fit the builder who put them in at over 6 ft and of a very proportionate size. I apologise you found them a tight fit. We went for a neutral colour to suit all our clients taste as so many complained about the colour before and have used pictures to add contrast. I apologise u felt rushed as we pride ourselves in giving all our clients optimum time and no one is given a time scale. I'm pleased you at least felt the treatments were good which in essence is the most important part of the experience. I apologise you felt unacknowledged as all my therapists are trained to be polite and welcoming to everyone. I can only apologise that your visit wasn't up to your expectations. I trust we will do better in future .