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GrandWest Casino and Entertainment World

1 Jakes Gerwel Drive, Goodwood 7459, South Africa
+27 21 505 7777
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Review Highlights
N1 city is better

Wish they would upgrade and bring in newer games and change the layout a bit and make it more... read more

Reviewed 6 days ago
Kimberley950
,
Cape Town Central, South Africa
via mobile
Appalled by the condition of Grandwest Casino Gaming Machines

After Holidaying at Sun City and playing the gaming machines at their casino and playing on such... read more

Reviewed 1 week ago
Williamgeoffery
,
Cape Town, Western Cape, South Africa
Read all 205 reviews
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GrandWest Casino and Entertainment World, located in the heart of vibrant Cape Town, is the largest entertainment destination of its kind in South Africa. With a bustling casino, a vast selection of restaurants and bars, a theatre, children's activities and a nightclub, GrandWest offers a diverse array of entertainment experiences currently unmatched under one roof in the Western Cape. Owned by Sun International, southern Africa's premier gaming, hospitality and entertainment groups, GrandWest offers guests the assurance of quality entertainment experiences, premium facilities and the unparalleled high standard of service for which the company is renowned.
  • Excellent22%
  • Very good31%
  • Average20%
  • Poor6%
  • Terrible21%
Travelers talk about
“ice skating” (19 reviews)
“city lodge” (3 reviews)
Closed Now
Hours
Hours Today: 8:00 AM - 12:00 AM
LOCATION
1 Jakes Gerwel Drive, Goodwood 7459, South Africa
CONTACT
Website
+27 21 505 7777
Write a ReviewReviews (205)
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All reviews
"ice skating"
in 19 reviews
"entertainment center"
in 5 reviews
"city lodge"
in 3 reviews
"ten pin bowling"
in 5 reviews
"laser tag"
in 2 reviews
"casino offers"
in 2 reviews
"arcade games"
in 2 reviews
"entertainment world"
in 2 reviews
"casino experience"
in 2 reviews
"smoking and non smoking"
in 2 reviews
"cinema"
in 12 reviews
"boating"
in 5 reviews
"afrikaans"
in 3 reviews
"accommodation"
in 3 reviews
"cape"
in 2 reviews
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1 - 10 of 198 reviews

Reviewed 6 days ago via mobile

Wish they would upgrade and bring in newer games and change the layout a bit and make it more attractive.

Thank Kimberley950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago

After Holidaying at Sun City and playing the gaming machines at their casino and playing on such well maintained machines that work and have sound. My last several visits to Grandwest Casino in Cape Town have been very disappointing the condition of so many different...More

1  Thank Williamgeoffery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandWest, Manager at GrandWest Casino and Entertainment World, responded to this reviewResponded 1 week ago

We value your feedback and take your concerns very seriously. Please send us your contact details to grandwest@suninternational.com and we will be in touch with you. Warm regards GrandWest

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

Hotel and Entertainment for the entire family excellent, rooms are neat & tidy, staff are friendly, there something for the entire family to do, from movies, kids bowling, ice skating, amazing food courts & restaurant & for the old folks the casino, staff & cleanliness...More

Thank Dharam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandWest, Manager at GrandWest Casino and Entertainment World, responded to this reviewResponded 1 week ago

Thank you for your review! We're pleased to hear that you enjoyed your experience with us. We truly appreciate you taking the time to share your feedback with us. Warm regards GrandWest

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed 2 weeks ago via mobile

We attended a party at the ice rink. The venue is in need of an upgrade and was a bit crowded but the kids enjoyed the experience. Well organized.

Thank mnheunis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandWest, Manager at GrandWest Casino and Entertainment World, responded to this reviewResponded 1 week ago

Thank you for your review! We're pleased to hear that you enjoyed your experience with us. We will pass your feedback onto the Ice Station. We truly appreciate you taking the time to share your feedback with us. Warm regards GrandWest

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 July 2018 via mobile

Really a waste of money.Rather take your kids for just the ice skating and organize your Own party at home.Very dissapointg service the hosting ,the food,the cake very poorly organized.I wont recommend this service to anyone or use it myself in future. Nicolette

Thank _nicolettes439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandWest, Manager at GrandWest Casino and Entertainment World, responded to this reviewResponded 1 week ago

We value your feedback and take your concerns very seriously. Your complaint was dealt with and closed off by the relevant concessionaire. Please send us your contact details for any further assistance in this regard on email to grandwest@suninternational.com Warm regards GrandWest

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 June 2018 via mobile

Quite an average casino experience. Not a very warm welcome, dealers who could be more professional, lack of quality entertainment and no free drinks add up to a casino which doesn't match up to international standards.

Thank gwachigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 29 June 2018 via mobile

Although this is a grand edifice, being a casino it’s filled with sad souls and the place just feels hollow. That said the privé section is nice and you are treated well there with free premium drinks and a lovely menu

1  Thank rodney120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 June 2018 via mobile

Good day,as per my experience over last 5months people including myself dont have any hope of winning anything at grandwest,on the slots it states that if you bet higher you stand a better chance of winnibg big ,but only to see that people that bet...More

Thank Faried G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 25 May 2018

It is pretty much the same old, and for one who does not gamble it was boring, the children visited the games which pretty much meant you spent money for tickets to get toys which were overpriced so not much fun there.

Thank Pratibha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 21 May 2018 via mobile

My younger sisters and i went for ice skating even though I wasn't n expect but the service was excellent and we went for movies

Thank Jara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Esta S
1 May 2018|
Answer
Response from GrandWest | Property representative |
We are open 24/7. Look forward to you visiting us!
1
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Akanksha B
6 March 2018|
AnswerShow all 2 answers
Response from KubeshnieG | Reviewed this property |
Hi. Yes, parking is very secure and it is charged at a reasonable rate.
1
Vote
Sandy F
6 February 2018|
AnswerShow all 2 answers
Response from sunint | Property representative |
Good Day, The Grand Hotel & Casino is situated in the Western Cape area, Cape Town. You may inquire with the casino regarding the casino chips. Regards, Sun Share
1
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