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Review Highlights
Competent staff and service with good results

I was able to enjoy a pedicure and massages during a recent trip. The staff were welcoming, well... read more

Reviewed 3 March 2017
JimfromtheJaw
,
Moose Jaw
Great Service!!

I had a massage, brow wax & pedicure. great staff, great service, wonderful atmosphere. Fantastic... read more

Reviewed 27 January 2017
AndreaD1969
,
Alberta, Canada
via mobile
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Traveler Overview
  • Excellent70%
  • Very good10%
  • Average5%
  • Poor10%
  • Terrible5%
Mar 2, 2017
“Competent staff and service with good results”
Jan 26, 2017
“Great Service!!”
About
From December 3, 2016 Neve Spa at Fernie Alpine Resort is a glacial-inspired, 100% natural rejuvenation experience. We take a healthier alternative within the beauty industry. We are proud to partner with Rocky Mountain Soap Company and their...more
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Hours Today: Closed
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Suggested duration: 1-2 hours
Contact
5346 Highline Dr | Lizard Creek Lodge, Fernie, British Columbia V0B 1M6, Canada
Website
+1 250-423-2057
Reviews (19)
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1 - 10 of 19 reviews
Reviewed 3 March 2017

I was able to enjoy a pedicure and massages during a recent trip. The staff were welcoming, well trained and knowledgeable. The prices were competitive. One of the best pedicures I have ever received and results were long lasting. The massage therapists were able to...More

Thank JimfromtheJaw
Management response:Responded 5 March 2017

We are so happy to know that your pedicure was one of the best you've had! We are very proud of our therapists here and hope that many more guests can enjoy their expertise and commitment to helping each guest have a great time here...More

Reviewed 27 January 2017 via mobile

I had a massage, brow wax & pedicure. great staff, great service, wonderful atmosphere. Fantastic! If you're staying at Lizard Creek Lodge do not hesitate to book these ladies for your spa day.

Thank AndreaD1969
Management response:Responded 28 January 2017

Hi Andrea, We are so pleased that you enjoyed your time here with us. Thank you so much for your feedback. We really appreciate knowing that we provide an enjoyable experience for our guests.

Reviewed 31 March 2016

This is a strange spa, some lovely touches have been made around the place and other things completely over looked. Reception area is in the middle of a cold hallway and is set up on an old table? They room I was taken into to...More

Thank foodjunkie2016
France P, Receptionist at Neve Spa at Fernie Alpine Resort, responded to this reviewResponded 2 April 2016

Dear foodjunkie2016, I want to thank you for your feedback. We want each and every one of our guest leaving our spa feeling happy, and feedback like yours provide us with an opportunity to improve. I am truly sorry to hear that your experience was...More

Reviewed 14 March 2016

The spa at Lizard Creek has been "renovated" but alas it is still NOT really a spa. Main beefs: - prices are too big for this "semi-spa"!! - run by very young and inexperienced staff - super small ( one spa worker is ill and...More

2  Thank PFFree
France P, Spa Receptionist at Neve Spa at Fernie Alpine Resort, responded to this reviewResponded 18 March 2016

Dear PFFree, Thank you for your feedback. I am sorry to hear your experience was not up to your expectations. While your facial appointment was booked weeks in advance, I trust you can understand there is no way for us to predict illnesses, and we...More

Reviewed 22 February 2016 via mobile

Showed up for my appointment around 4:30pm (booked for 4:45pm). Greeted by friendly staff, and promptly brought in for my treatment. The full body massage (deep tissue) was one of the best I've ever had. The massuese was very skilled and knowledgeable about muscles/ergonomics. She...More

Thank LeopoldStotch86
France P, Receptionist at Neve Spa at Fernie Alpine Resort, responded to this reviewResponded 26 February 2016

Dear LeopoldStotch86, Thank you for posting your review. I am glad you enjoyed your massage. Our Registered Massage Therapists are absolutely great. I will send you a message directly to find out which of our massage therapists treated you and pass your kind words to...More

Reviewed 15 February 2016

I booked a massage here over New Years Eve and when I showed up the place was under construction. They did not have flipflops so I was walking from room to room in bare feet on drywall dust and dirt and mud. The impression I...More

2  Thank Meesh9999_12
France P, Spa Receptionist at Neve Spa at Fernie Alpine Resort, responded to this reviewResponded 18 February 2016

Dear Meesh9999_12, Thank you for taking the time to review your visit at our Spa. We are sorry to hear your experience was not to your complete satisfaction. Our spa was fully refurbished last Fall, during which time we were closed to the public, and...More

Reviewed 18 December 2015

I booked an Aromatherapy Total Relaxation massage and it was perfect. I liked the experience so much that I booked 3 other treatments over the next two days. Second day I had a wonderful manicure and a heavenly facial. Looking forward to tomorrow's treat! The...More

Thank R H
Reviewed 18 December 2015

I found the Spa very professional but also very personal and friendly. I liked that Shall was knowledgeable and so willing to discuss and answer my questions, she had some of her own mixtures that I found were wonderful. I want to welcome her to...More

Review collected in partnership with this attraction
Thank mjkerk
Reviewed 3 November 2015 via mobile

This place is amazing ! After a long few weeks on the road we arrived to Fernie feeling washed out. My partner and I both took the chance to visit this spa and were not disappointed. I had the scrub and glow and the young...More

Thank Monty2802
Reviewed 15 October 2015

I went to the spa at Lizard Creek in the off season, the spa was closed but they gave me the spa managers number, she made herself available and opened the spa just for me! Shall took time to understand what I needed and then...More

Review collected in partnership with this attraction
Thank Smeg444
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